Jeff Sandefur Email & Phone Number

Orange, Ca, Us

Orange, Ca, Us

Brea, Ca, Us

• Level I & II technical support for hardware and software application configuration, incident management processes, proactive/reactive monitoring and knowledge management• Facilitating Tier II and III support with IT partners for business application end usersITSD - Take incoming calls from Associates for IT services\issues. ServiceNOW for ticket tracking\creation.• ServiceNOW - Create, monitor queue, assign and escalate tickets.ID-Admin - Provision and de-provision account access to related applications. Reset passwords.

Noteworthy Assignments: Strathspey Crown, LLC – Newport Beach, CA- XenServer, XenCenter, Meraki administration. Office 365 user setup, install, and administration. PanterraPhone VOIP setup and administration. - Rebuilt security, implementing Windows Domain Controller, Active Directory, and DNS services company-wide- Full Mac environment with Windows 10 Boot Camp access- Provided end user, network, and server administration support during IT Director transition.SAIC Onsite at Hall of Administration for Orange County.• Involved office move for CAS and CSC.• Provides PC/LAN support for OCHOA, CEO, and other critical government departments, • Support and troubleshoot MS Office software like: MS-Word, MS-Excel, MS-Visio, MS-Sharepoint, Access.• Troubleshoot, configure, and maintain desktop to include desktop computers, monitors, scanners, printers and laptops.

Santa Ana, Ca, Us

Jumped into existing position with enthusiasm, taking lead to start weeks earlier than initially offered. Took charge of legacy application solutions and their immediate maintenance. Supporting between 80-120 users (seasonal/market fluctuation) with utmost professionalism. On top of these duties I also handle high level data reporting for both direct manager and C-Level executives. Among the larger accomplishments at this position Consolidated supplies procurement for entire company and substantially reduced overhead costs. Organized 100+ PC upgrade process, taking into consideration our location’s near 24-hour schedule in order to reduce individual downtime while also taking care of all other daily duties. Created new and simplified daily reporting, reducing time for meaningful data generation by seventy five percent. Took on support work for sister office of 30 employees, all with the same professionalism and skill as my main office.

Provide excellent, professional, customer service driven Level II support to over 20k nation-wide clients on a timely bases. Focus on resolving end-user incidents and process requests upon first contact. Identify and properly assess escalation and reroute clients to proper teams as necessary. Utilize the ServiceNow ticketing platform to its fullest extent, managing within proper Configuration item, service category, and ticketing type with utmost accuracy. All of this while staying within target SLA and KPI’s, and gathering stellar feedback with high CSAT ratings week after week.

As a co-owner and partner I was involved with the creating, implementation, and execution of a new business venture. Our business was both for residential computer repair and support, as well as enterprise full IT support for small/medium businesses. We provided our service as a cost effective alternative to the hiring of an IT professional full time, while also being an professional level service to our residential customers.As part of our sister business the two other partners and I were tasked in growing our video game development business. To that end I assisted in programming all our major titles, utilizing the Unity3D engine. As well I was in charge of all inbound and outbound communications, with clients and prospective personnel for our internship program.Published Titles: Theseus: First Flight (Android, Google Play)

As programmer, create and develop programming and scripting in the Unity3D engine to produce video games for company. As part of unofficial executive staff, I was instrumental in locating new avenues for development, as well as assist in asset location process, for both personnel and assets more directly to the video game development process.Released Titles: Sammich Wars (Xbox Live Indie Gaming), Sandwich Wars 2 (Xbox Live Indie Gaming).

Scottsdale, Az, Us

Rollout of new reporting system utilizing Google Chromebooks. Custom software support and connectivity troubleshooting. Password maintenance (no direct access to reset passwords), as well as light timekeeping duties (clocking nurses in/out if difficulties were reached).Providing excellent customer service and solving issue in a quick, timely manner.

St Louis, Missouri, Us

: General Help Desk request handling. Issue included: but are not limited to: Password and account help and setup Troubleshooting of both in-house and client provided software and websites. Providing excellent customer service and solving issue in a quick, timely manner.

St Louis, Missouri, Us

Preparing and mailing of Cycle plans, IRC, and other POS materials. Responsible for the ordering and maintaining of supplies in mailroom and Kitchen areas. Extensive knowledge gained of USPS procedures, FedEx and UPS shipping requirements (And now currently DHL as well). Upkeep on inventory of POS supplies. Time management in relation to Cycle and POS mailings. Accuracy in joining store or RSM specific information/supplies in mailing to the field. Knowledge of accounting numbers and proper billing of mailed/ordered supplies. Input and maintenance of shipping database using iMCM (Ascom Shipping Software) and Microsoft Access.

Bachelor'S Degree, Game Programming

Associate'S Degree, Business