Jeff Kim Email & Phone Number

San Leandro, California, United States

- Overseeing recruitment process, including reviewing employment applications/resumes and arranging/conducting interviews.- Supporting talent management/development and succession planning process.- Post jobs on Linkedin, Career Pages and various other sources- Screen all resumes for various roles across the organization- Do initial recruiter phone screen- Manage candidate experience through clear and direct communication - Contact reference for potential hires - Negotiate offer with potential hires

United States

-Worked with IT Business Partners and HR in developing a standardized Day One New Hire IT onboarding slide deck-Lead intern onboarding sessions each summer that is over 150+ interns in a span of 3 weeks-Experience in managing high level projects and coordinating with different teams-Coordinated with managers for onboarding and offboarding requests-Provide White Glove service support through phone and Bomgar(Remote Support) to all users-Improved QSTAC/NPS score from 61% to 91% in one year-Assist in escalations and training for 17 technicians-Ensuring technicians have finished their tasks and followed up SLA for their ticket queues-Coordinated and standardized best practices to ensure Sunnyvale GSD Walk-up-Window technicians -were cross trained to be able to support all avenues of GSD-Partnered with SIPI to do Asset Disposal-Experience with Mac OS, Windows, iOS, and Android Hardware/Software-Experience with Slack, LDAP, and Okta

L2 Deskside Technician

L2 Deskside Technician

Milpitas

- CompTIA A+ Certified.- Provide Level 1 and Level 2 support to clients.- Strong communication skills with clients to ensure satisfaction.- Maintenance and monitoring all client workstations.- Knowledgeable in OS: Windows 7, Windows 10, and Mac.- User account management in Active Directory.- Knowledgeable in Microsoft Office 365- Installing and maintenance printers and scanners.- Documenting processes of client profiles and guides.

Milpitas, Ca

- CompTIA A+ Certified.- Provide Level 1 support to clients.- Strong communication skills with clients to ensure satisfaction.- Maintenance and monitoring all client workstations.- Knowledgeable in OS: Windows 7, Windows 10, and Mac.- User account management in Active Directory.- Knowledgeable in Microsoft Office 365.- Installing and maintenance printers, scanners, and VOIP phones(Ring Central).- Documenting processes of client profiles and guides.- AV knowledge and setup.

940 Rincon Circle, San Jose, Ca, 95131

- Collect payments from customers’ and record transactions on customers’ receipts.- Operated on letterpress and numbering machines.- Provided customer satisfaction through delivery and transaction.- Temporary manager while absence of manager.- Technical support for the computers.

Bachelor'S Degree, Interactive Audio

My time at Ex'pression College has taught me from the very beginning, how to work in a team environment. In 8 week classes, the classes.

Bachelor’S Degree, Interactive Audio, Senior

Activities and Societies: Graduate January 22nd 2016Certified in ProTools 210M and 210P Intermediate level in Mix and Mastering Created.