Jeff Schroeder Email & Phone Number

Raleigh-Durham, North Carolina Area

Drive Client Success: Act as a trusted advisor and solutions engineer for clients in need of high-precision analytical instrumentation, providing support at every stage from initial consultation to maintenance.Innovate and Implement: Develop tailored sampling and analysis solutions using the latest in VOC/SVOC sampling and analysis technology to meet unique project goals, ensuring exceptional data reliability.Deliver Training & Support: Known for a consultative training approach, I empower clients to use advanced instrumentation confidently and independently, achieving efficiency and data accuracy in-house.Exceed Performance Metrics: Consistently surpass performance targets by delivering exceptional service that is directly linked to client satisfaction and retention—contributing to Entech’s reputation as a leader in the field.

Raleigh-Durham, North Carolina Area

Led sales for the Eastern U.S., developing and executing strategies to expand the market for high-quality lab automation products and consumables.Applied technical knowledge in chromatography and automation to deliver consultative sales solutions, significantly enhancing client outcomes and strengthening market presence.

Raleigh, North Carolina

Direct the activities of the Instrument Support Group staff of 5 teams dispersed across the U.S. (Los Angeles, Houston, Chicago, Indianapolis, and Raleigh markets). Concurrently, service 10 local customers in the Southeast.As Regional Manager of the ISG, I (1) foster new relationships with customers and staff, (2) deliver high level technical support to ISG, (3) provide advanced level training on analytical systems to customers and staff, (4) interview and hire staff as well as conduct their annual reviews, and (5) maintain budgets and allocate resources.KEY CONTRIBUTIONS:✓ Successfully integrated dispersed and isolated regional teams to form a very interactive, cohesive national service team.✓ Function as key part of the sales process by providing technical expertise to the service sales team. This has resulted in double-digit growth for ISG over the last 3 years.✓ Increased regional ISG service staff by 33% to support service sales growth. ✓ Known among customers for excellence and quality of service. ✓ Considered a top trainer in instrument repair and customer service company-wide.

Greater Minneapolis-St. Paul Area

Provided advanced level instrument support services and intellectual problem solving solutions to customers of the Instrument Support Group as well as other Pace laboratories and ISG staff. Quickly earned promotions: Instrument Services Supervisor (April 2013 - April 2015); Instrument Services Specialist III (April 2011 - April 2013); Instrument Services Specialist II (August 2008 - April 2011) . KEY CONTRIBUTIONS:✓ Established and maintained positive relationships between instrument service staff and customer contacts.✓ Supervised and mentored Instrument Services Specialists I, II and III.✓ Prepared annual performance reviews and goal setting for ISS direct reports.✓ Participated in the interview process for hiring new candidates for ISG positions.

Spring Park, Mn

Integral member among 10 owners in the successful start up of a contract manufacturing business. Sold ownership to relocate.As Director of Quality Assurance, I (1) assisted in the design of the facility's layout and constructed a functional quality assurance and microbiology laboratory, (2) helped design and install large-scale tank plumbing, water delivery systems, and manufacturing equipment, (3) optimized customer's product formulas, and (4) authored SOPs and batch manufacturing procedures.KEY CONTRIBUTIONS: ✓ Developed and validated HPLC methods for OTC drug products.✓ Initiated and maintained an OTC drug product stability program.✓ Directed manufacturing for filling liquid products (sanitizing procedures, product temperature, filter selection, liquid filler set-up).✓ Tested raw materials and finished product against specifications. Made adjustments to actives, color, pH, and viscosity.✓ Coordinated and performed annual qualifications/calibrations of laboratory instruments, production balances, floor scales, and torque testers.

Greater Minneapolis-St. Paul Area

Collaborated with compounding, manufacturing, R&D, and purchasing departments to find effective solutions to quality and product problems. KEY CONTRIBUTIONS:✓ Initiated specifications and test procedures for new chemical raw materials and bulk product in accordance to cGMP requirements. ✓ Generated and conducted performance reviews and set goals for 8 QA technicians. ✓ Trained QA staff in analytical methods and SOPs.✓ Received company quality award for developing a program to disqualify vendors that supply substandard raw materials.