Jeff Scraper Email & Phone Number

Greater St. Louis

Greater St. Louis Area

Greater St. Louis Area

Complete P&L responsibility for plants in St. Louis, MO and Springfield, MO generating $12 million in annual revenue.Led team consisting of 3 managers and 40 plant employees increasing job satisfaction, improving productivity and preparing them for future roles.Increased plant production by 50% through improvement in hiring practices, operational efficiencies and employee training.Reduced recordable accidents to one versus seven in prior year through employee training and increased safety awareness.Increased customer satisfaction through implementation of quality improvement program.

Greater St. Louis Area

Directed operational activities for 11 facilities containing 3.75 million cubic feet of records storage for industry leading information management corporation.Led turnaround of market performance measured by key performance indicators. Moved performance from bottom 5% in 2005 to top 10% in 2006 and maintained results through 2014.Worked collaboratively with clients and internal teams to scope, plan, execute and track on-site and off-site projects to insure profitable, on time completion and total customer satisfaction.Selected as member of field leadership team that assisted in the development and implementation of lean optimization programs on a national level.Drove improvements in all aspects of facility management including maintenance, safety and security, capacity management, construction, and disaster recovery by working collaboratively with vendors, customers and internal team leaders. Certified in Maynard Operational Sequence Technique (MOST) - 2008..

Greater St. Louis Area

Promoted from National Quality Assurance Manager at Ryder TRS following acquisition by Budget Car and Truck Rental.Directed regional activities covering a five state area that generated $26 million in revenue annually through 125 corporate and agency locations.Drove 20% revenue growth from 2000 to 2001 through growth in distribution base, employee training and improvements in operational efficiencies.Worked collaboratively with operations, sales and maintenance teams to successfully integrate Ryder TRS and Budget Truck Rental fleets following acquisition.

Greater Denver Area

Developed and implemented measurement process for evaluating and administering quality at over 4,000 truck rental locations in 48 states.Recruited, trained and managed 15 Quality Assurance Representatives located in various regions of the United States.Worked with other department heads to identify and resolve internal quality issues.Developed and administered process for reconciliation of 35,000 vehicles resulting in a cost savings to the company of $18 million.

Greater St. Louis Area

Recruited, trained and managed performance of 45 truck rental locations in Missouri and Illinois that generated $3.5 million in annual revenue.Realized revenue growth in territory each year from 1993 - 1997.

Wichita, Kansas Area

Recruited, trained and managed performance of 40 truck rental locations in Kansas and Oklahoma that generated $2 million in annual revenue.Directed activity at local call center staffed by three full time and two part time employees.Coordinated advertising and sales promotion programs for district.

Wichita, Kansas Area

Executed daily truck rental operations and provided superior customer service at Wichita, KS branch offices.

Bba, Marketing

Business Administration