Jeffrey Seda Email & Phone Number

Orlando, Florida Area

-Performed table top events, seminars, sales presentation, and cast member activities all across Disney property by driving the business development efforts of our banking market in order to promote the growth of the credit union through sales, new memberships, loans and account inquiries.-Exceeded loan, new membership, and deposits for our targeted sales goals each month.-Develop, enhance and maintain Management level relationships with the sponsor organization Walt Disney World.-Responsible of business activity reporting including data entry, report management and publication of reports to team members.-Assisted in marketing efforts such as performing photography projects to capture new images for our campaigns, flyers, banners and website designs.-Performed Business education workshops in Disney property and online webinars on topics such as: Understanding your credit, Auto buying made easy, and Budgeting Essentials-Thorough knowledge on software programs such as: Documatix, Qualtrics, and Braze. Through these software’s, I assisted in creating video banking schedule appointments on our main website and assisted in creating new client list in order to send blast emails to our members.I helped support and operate our new Online Virtual scheduling program called Coconut where I assisted branches from Florida and California to add the staff schedules on the platform in order for our members to book appointments online with our staff for daily banking services.

Orlando, Florida Area

-Helped solve member’s credit and debit related issues such as reissues, fraud claims, general maintenance using a system called SYNAPSYS -Processed and posted debit provisional credits to members account during fraud claims -Handled several VISA reports through Symitar and CO-OP, such as, but not limited to: lost/stolen cards, ATM mismatch, ATM network exceptions, Balance Transfers, monetary and non monetary postings, ACH reversals -Thorough knowledge on platforms such as : Springboard, Symitar, FDR, Image Center, Opening Act and Synapsys -Assisted in processing checks received by mail as well as balancing daily work -Assisted in answering Card Services hotline in order to assist members and staff with credit/debit related issues and requests. -Assisted ATM department with check balancing, check and batch repairs, and ATM balancing -Processed credit card applications, created them in Springboard, processed limit increases, rate and insurance changes

Jacksonville, Florida Area

Served as the liaison between JAXFCU and our credit card vendor PSCU for all credit related issues such as: credit card promotions, fraud disputes, member escalated issues, FDR and EVOLVE system operations, and other VISA related services.• Processed and ordered new VISA credit card applications for issuance, processed VISA balance transfer promotions, and audited member credit cards for great quality assurance.• Worked with Cuna Mutual to process fraud claims and losses to the credit union. Kept track of opened fraud cases in order to provide member with updates, and processed paperwork for closure or arbitration.• Worked with the collections department on VISA deceased accounts, bankruptcy, processed charge offs, and daily ledger activity for our VISA portfolio.• Created a vast number of monthly reports to our CEO and board of directors on the monthly status of our VISA portfolio, such as: net sales vs net losses, new visas opened, balances transfers processed, total balance outstanding, delinquency reports and other credit card related data.• Assisted our debit card department on debit related issues, fraud claims, member service and other debit related projects as needed.• I served as the main point of contact in the entire credit union for credit card issues escalated at branches, contact center calls, and associates who need assistance with their member in regards to VISA credit cards.• I assisted in the training of the entire staff on using our credit card system called EVOLVE, and also provided continual training as new procedures were implemented to our credit card programs.• Provided excellent member service to all our members when they called with concerns or any credit related issues. I also worked directly with our vendor PSCU when I had higher escalated calls that needed further research.•Assisted with debit card related issues using Client Central and Fiserv as our debit vendor such as: Card issuance, fraud cases, card denial reasons.

Gainesville, Florida Area

Create and process loans for underwriters for final decisioning. Cross sold banking products to members such as credit cards, auto loans, Boat loans, Lines of Credit, personal loans, and many other services and products, and provided personal financial services such as how to increase credit scores and personal budgeting. • Opened new accounts, CD's, IRA's, and many other products offered at FLCU. • Promoted to assistant senior teller to provide assistance to senior teller in duties such as: Daily balancing of the vault and branch, run the teller line and help customer with daily duties such as personal withdrawals, deposits and help with account situations, trained • Processed an average of 180 transactions a day. Our branch had an average of 1,000 transactions total a day. • Process and order money for the vault weekly, audits at vault and tellers, send daily checks received to federal government, assign work duties to tellers for daily work flow, processed the morning ATM for balancing and money depositing, completed end of day balancing report for branch for accuracy, cross sold credit union products and services for new and existing members, and provided account counseling to members on how to manage their accounts. • Assisted in many sales training, auto loan training, products and services training, mortgage training, commercial loan training, Rex Johnson's Lending solutions, marketing training, business development training, and many other training relating to banking.

Gainesville, Florida Area

-Assistant to Clerk office's Finance and Accounting department accountants in many office, computer and accounting projects throughout the department as well as staff Courier for the Criminal Courthouse. -Scanned and filed important Clerk documents to then be used for public access records and for future auditing records. -Served as front office phone receptionist and public customer service. Helped translate many meetings and any needed department translation from English to Spanish as required; including weddings. -Assisted in cash receipt collection in order to be deposited into government bank accounts. Created many cash collection and revenue for the department using Microsoft excel and word as required.