Jeff Serba Email & Phone Number

Burnsville, Mn, Us

Minneapolis, Minnesota, United States

Principal Consultant, in advisory role and networking opportunities for Cetus Digital.

Burnsville, Minnesota

(Seasonal P/T)* Certified Level II Professional Ski Instructor (PSIA)* Ski Instructor since 1989* Private lessons for children and adults, Beginners Special, Guaranteed Learn to Ski* Buck Hill Faast Kids (tiny bucks, little bucks and cruisers) 2009 - 2018* Buck Hill Development Team children’s racing coach 2000-2008* Ski Wee children’s instructor 1989-2000* Previous Roles at Buck in the early days included: Chairlift Operator, Ski/Coat Check, G-Man* Ski Patrol (Mount Kato 1980-1985 and Welch Village 1986-88)

Minnesota, United States

RTE - Program Agile Coach at Renewal by Andersen to deliver a new product Ensemble Entry Doors into the market across the nation with two new manufacturing lines. Delivering value through the integration of Retail, Supply Chain and Manufacturing systems with innovative teaming and prioritization models that encourage cross-functional alignment with program transparency and improved visibility.

Belle Plaine, Minnesota, United States

Director of of Project Delivery via an Agile Transformation. Implementing and leading a enterprise Scaled Agile Framework (SAFe) teaming and delivery model in a manufacturing environment. Advocate in adopting Agile and SAFe best practices and processes to elevate product delivery across all value streams for our customers.

Anthem Blue Cross Blue Shield

Enterprise Data and Analytics, Provider Electronic Medical Records (EMR) Integration & Clinical Data Management• Servant Leader and Change Agent to Project Managers and Scrum Masters for 45 Teams. 4-6 scrum teams, along with an enterprise ART of 10 teams, 4 Kanban teams, 22 source system teams and 3 Vendor Teams• Led a HealthOS Provider Connectivity Program in market innovations enabling Bi-Directional integrations with provider EMR systems (Epic Payer Platform, eClinicalWorks, AthenaHealth), 3rd party vendors and mandated interoperability APIs to drive increased engagement with providers and members• Delivered Bi-directional Insights Services, Prior Authorization & Utilization Management, Realtime Integration of ADT Clinical Data Endpoints• Closely coordinated across Anthem business areas enabling improvement in STARs ratings, reduced chart chasing costs for HEDIS and Risk Adjustment, decrease CoC on personal health insight closures, reduce admin costs with UM decision process improvements• Delivered MicroServices and Innovative Market leading capabilities leveraging Machine Learning, AI, and personalized member engagement are critically dependent upon clinical and Social Determinants of Health (SDoH) data found in EMRs• Delivered Bi-directional EMR integrations with Health Systems & Providers. Digitized prior authorization transactions via X12 request (278 Transaction) directly from the EMR interface (Epic Payer Platform) leveraging ADT, real-time smart workflow to fill gaps of clinical data (275 Transaction), receive immediate approvals as allowed by clinical decision, provided visible workflow case status. Reduction of manual authorizations, elimination of admin work to create a more efficient transparent and streamlined utilization management process• Led Agile Transformations across the program delivery model with JIRA Align, Confluence and MS Teams• Facilitated Roadmap planning for 2021, 2022 and 2023. Submitted funding requests for the 2023 Backlog

Minnetonka, Minnesota, United States

UHC Technology/UHC Provider & Shared Services, Release Train Engineer and Agile Coach with 11 Scrum Teams for a $10M Provider Onboarding Transformation of the Contract Lifecycle Management process.Provided leadership and coaching of Agile values, principles and practices with scrum teams and stakeholders. As a change agent partnered with 3 other RTEs and 11 product owners to provide product roadmapping, PI planning, product status, product delivery and track MBOs and feature cycle time metrics.As a result of efforts led an improvement of TTB by 5% and TTV BY 44%. Joined team 2-years into a strategic replacement for the Contract Master Maintenance tool (IBM Emptoris) to a Digital Contract Repository (Coupa) that will reduce costs and improve product network capability. Provider Contracting supports network functionality, including end to end processes and contracting capabilities for Facility and Ancilary (Physician, National, State and Regional) Contracts. Supporting E&I, M&R, C&S, M&V, OptumCare and Empire for provider contracting. Provided leadership to complete 13 product releases for New and Migrated Physician Contracts.

Technology Drive, Eden Prairie Mn

Release Train Engineer: Strategic Experience Capabilities (SEC)/Advocate 4 Me/Rapid Delivery for multiple Desktop Simplification Scrum Teams for Member, Provider and Special Needs Initiatives (SNI). Agile Flow/SAFE/Kanban and Team mentor to four other SEC and ISET RTEs. Project Spring Market expansion Agile Delivery Initiation and Program InitiationCross-Application IT Project Manager: Enterprise Preferences Mgmt Program (EPMP) (12 Months, 2016-Sep to 2017-Aug). for EPMP’s Core Capabilities across 5 scrum teamsAdministrative Simplification Optum Enterprise Compliance Programs for Healthcare Reform (Continued from Dec 2013 - Sep 2016)

Uhg Optum Technology, Eden Prairie, Mn

Sr. Project Manager Consultant and Cross Application IT Project Manager with Optum Technology Enterprise Compliance Programs for Healthcare Reform. Administrative Simplification and 835 Compliance Programs within in the Optum Enterprise Program Management Office.Software Development & Support Services - Business Services

Edina, Mn

Program Manager and Project Manager for the Express Scripts IT Claims Services PMO managing multiple development projects in AWP, Medicare and the WellPoint Integration Programs. • Leader on the Enterprise PMO Client Upgrade for one of the largest healthcare acquisitions and integrations in U.S. history, in the $29B Medco Health acquisition.• Led an Operational Program with IT and Operation partnerships for Client upgrades that encompassed the transfer of legacy Express Scripts clients to Medco Foundation 14 the new IT platform of the merged companies. • Program Manager on the Client Upgrade Leadership Team, Enterprise PMO. Delivered 9 of the 14 tiers (64% of the Client Upgrades) and migrated 75% of Clients in the legacy ESI Book of Business. (June 2012 - Nov. 2013).• Program management of deliveries within 7 IT work-streams (Claims/Member POS, Service/Contact Systems, Operational, Go to Market, Enterprise/Data Warehouse, Infrastructure, Testing) and 38 IT sub-streams • Managed multiple Agile development projects in the Medicare & WellPoint Integration Programs including the delivery of 7 Projects over a 15 month period, representing a $4M project portfolio of 54K hours. Managing delivery from Project Request thru Warranty. (Jan 2011 – May 2012)• Managed relationships collaborating with multiple Vendor Partners with both on-shore and off-shore resources. • Managed delivery of nearly 200 resources in the AWP Program initiativeProgram Manager responsibilities for the Express Scripts IT Claims Services WellPoint Integration Program of WellPoint’s NextRx subsidiaries. (May 2010 – Jan 2011)• Managed WellPoint Project Portfolio including 35 parent projects and a total of 70 sub projects. With a budget of $27M and 330,000 hours of work. • As a Program Manager/Coordinator Managed WellPoint Program thru 10 Tier migration releases for Commercial and Medicare to Migrate 20M members across 25 Health Care Groups.

Project Manager\Program Manager Consultant for the Hennepin Criminal Justice Integration Program (HJIP). • Led new development project initiatives and integrations with multiple agencies both within the county and statewide.• Managed project transitions from a Waterfall approach to an Agile approach, for 13 active projects.• Performed project assessments establishing a baseline for program status and recommended project recovery.

Consulting at Hamline University assisting the Office of Academic and Student Affairs, Classroom and Event Services and ITS to prepare Hamline for a Large Software Implementation of the CollegeNet, Series 25 product for a campus-wide class/event scheduling and space/resource management system.• Facilitated Organizational Readiness Phase and the Strategy and Planning Phase where we conducted Project Strategy, Critical Gap Analysis, and Process Mapping Workshops to identify process improvements and develop new Policies, Standards and Procedures.

• Sr. Business Analyst in a Project Management Office for a leading professional services firm providing accounting, tax and business consulting services, with 8,000 professionals and associates in nearly 100 offices coast-to-coast in 27 states. (June – September 2008) o Planned the deployment and migration from Office 2003 to the Office 2007 application suite, identify National and Local applications impacted, develop User Training & Support plan using a combination of external and internal training resources. o Upgrade the Lotus Domino Servers (LDS) from current version (6.5) to version (8.0.2). • Sr. Business Analyst assisted in research and practice development of a Treasury & Risk Management Practice (Feb – May, 2008) • Project Manager and Sr. Business Analyst in the Riversourse Investments Asset Management Project Management Office for Ameriprise Financial a national Financial Services organization (32 months, June 2005 – January 2007) • Sr. Business Analyst for a University of Minnesota Health and Safety Division (Feb – May 2005), defined requirements and design for business process management in the Hazardous Waste and Radiation Protection divisions. Led the Agile delivery framework with IBM Rational Unified Process/UML artifacts. Synthesized workflow, content management and enterprise application integration for Response Management system.• Project Manager for ING Employee Benefits a National Insurance and Employee Benefits firm (Sept 2004 – Feb 2005) provided organizational change and project management consulting for the companies growth strategy program to grow group and voluntary insurance businesses with a goal to reach the top five in their industry.

As a Project Manager and Sr. Business Analyst within the RiverSource Investments Asset Management Project Management Office (AMPMO), I helped to deliver a series of back-to-back successful projects including: • Proxy Project to 3.9M mutual fund shareholders on three ballot proposals • Enterprise Clarity Project Portfolio implementation within the AMPMO. Transitioned project managers and migrated 65 parent projects.• Trust Company Transition of 5 out of scope business areas including their out of scope people and more than 100 processes to new receiving lines of business; as a result of selling the record keeping segment of the Retirement Services business.to Wachovia• Supported spin-off related activities for the 6th largest spin-off in U.S. corporate history of American Express to Amerprise. Participated on the Technology infrastructure separation, Day 700 project within the AMPMO. Provided support to multiple rebranding work-streams and technology infrastructure separation initiatives across the Asset Management and Retirement Services businesses that included web and non-web applications.

As a Project Manager for a major retail organization, Jeff helped to manage the corporate intranet.• Managed a Super Search project capability to intranet and extranet content, created an iterative Sitelet solution framework to deliver bi-weekly release content to the intranet in an Agile environment.• Delivered Web content management, document management, collaboration, records management and digital asset management applications.

For UHG, Jeff engaged in an effort to leverage best practice artifacts, Agile iterative process & tools in a RUP/UML and corporate CMM initiative. Providing leadership, mentoring, coaching and analysis to develop business requirement artifacts for an enhanced health care Employer eServices web portal, designed with new features to help improve the customer experience for online benefits administration.

Ambient Consulting (Formerly PSINet, Metamor, GE Capital Consulting, AmeriData Consulting) Project Manager, Team Leader and Business Analyst. Ambient incurred many changes during my consulting tenure of 6-1/2 years including 5 corporate logos.Ambient Consulting formerly known as PSINet Consulting Solutions, Metamor Business Solutions, GE Capital Consulting, Ameridata Consulting and David Mitchell & Associates.

Computer Sciences Corporation (CSC) Project Manager, Team Leader and Business Analyst for a global consulting firm.

As an Independent Consultant, Ingres and C programmer for the City of Baltimore developed a purchase requisition system.

Health Care Sales & Marketing Division.Ingres and C programming

Aptus was a wholly owned subsidiary of Westinghouse Environmental Services Division. Aptus performed Hazardous Waste Management and Hazardous Waste Disposal, including PCBs. Corporate Location was in Lakeville, MN; incinerators in Coffeyville, Kansas and Midvale, UtahTeam Leader and Senior Programmer/Analyst for an environmental service company, Jeff had the following responsibilities: • Provided leadership on a national multi-team (company, corporate and consultant) business area analysis and design effort for three subsidiary companies within the Environmental Services Division. Coordinated deliverables alongside Price Waterhouse consultants.• Developed a strategic plan and a design plan for eight major business areas including: Account Purchasing, Account Receivable, Inventory and General Ledger systems.• Supervised and coordinated efforts of 9 IS professionals, 3 internal staff members and 6 external consultants.• all database administration (DBA) functions including Ingres installations and upgrades, database performance tuning and disaster recovery.• Provided systems management and operations support, including wide area and local area VAX 6320 cluster management

Midwest Systems was a wholesaler of computers/peripherals mostly Digital Computer Equipment. Also served as the Ingres DBA, Jeff designed, developed and maintained numerous on-line systems with Ingres application tools including mail/customer marketing systems, sales orders, billing, traffic, inventory, purchasing and receiving systems. The technical environment included VAX VMS running on a VAX 780 cluster and RSTS running on a PDP.

B.S., Computer Science, Electronic Engineering Technology

Internship at Midwest Systems, MSU Graduation March 1986

A.A., Liberal Arts, Biology

Employment during School * Ski Patrol at Mount Kato * Happy Chef North on 169 in Mankato * Bethany Cafeteria * Bartender Red Lobster *.

Education record

Activities and Societies: Tennis Team, Band, Marching Band, Jazz Band (Clarinet)A "Straight Cat" Black Panther from Kenwood Trail