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@nytimes.com
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2 phones found area 718
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LinkedIn matched
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Jeff Shah is listed as Vice President, Home Delivery and Customer Care at The New York Times at The New York Times, a company with 1 employees, based in New York, New York, United States. AeroLeads shows a work email signal at nytimes.com, phone signal with area code 718, and a matched LinkedIn profile for Jeff Shah.
Jeff Shah previously worked as General Manager, Home Delivery at The New York Times and Vice President, Customer Care at The New York Times. Jeff Shah holds Mba from University Of California, Berkeley, Haas School Of Business.
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AeroLeads found 1 current-domain work email signal for Jeff Shah. Compare company email patterns before reaching out.
I've spent 20+ years designing and providing customer experiences that strengthen their brand, and building teams that are innovative, psychologically-safe and high-performing. I'm fascinated by the "how" of work - how we organize ourselves to meet challenges in ways that embrace change, develop people and deliver real, measurable value to the business.
Listed skills include Analytics, Cross Functional Team Leadership, Business Strategy, Budgets, and 4 others.
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A career timeline built from the work history available for this profile.
New York, NY, US
Responsible for the acquisition and experience of home delivery subscribers. I work across more than a dozen teams to ensure that the home delivery business is set up to make money in a rapidly changing print environment and support The Times’s growing digital subscription business.I also functionallly manage the Customer Care Operations team, responsible.
New York, NY, US
- Responsible for supporting NYT subscribers and readers throughout the customer journey, from acquisition to retention. - Oversee the agent workforce (in-house and outsourced) and product development function (building agent- and customer-facing tools and self-service experiences). - Integrated Customer Care operations and product development teams into.
New York, NY, US
Oversaw all aspects of NYT’s global Customer Care organization, including the digital, print and international sides of the business. Provided support over email, phone, live chat and social. Major initiatives included establishing north star metrics and replacing the entire Care tech stack (email, telephony, IVR, chatbot, post-transaction surveying.
Brooklyn, NY, US
Responsible for the strategic direction and operational success of all customer support and policy enforcement functions at Etsy, serving 26M buyers and 1.8M sellers on Etsy. Member Operations includes email, phone and social support, community moderation, dispute resolution, Marketplace Integrity, and Risk Operations.
Brooklyn, NY, US
Head of operations for 200+ person Members & Community department. I strive to keep this large, geographically-dispersed team organized, informed, aligned with company goals and focused on providing the best possible support for Etsy's seller and buyer communities. Day-to-day I serve as chief noise reducer, obstacle remover and process improver - with the.
Brooklyn, NY, US
Managed the Customer Support function at Etsy, overseeing email and phone support, seller account management, community forums and bug reporting.
Brooklyn, NY, US
Managed a 50+ person Customer Support team at Etsy, making sure we not only answered members' questions but represented their interests throughout the company. Took a data-driven approach to understanding and acting on member feedback.
Brooklyn, NY, US
Worked as an operations, analytics and insights manager for the Member Support team at Etsy.com, which includes customer support and Etsy seller outreach. My job was to make sure Member Support made strategic business decisions based on data, optimized interactions with Etsy members and represented the voice of the community internally.Other ops work at.
Supported entrepreneurs of food-based start-ups with cost analysis, financial modeling, operations and supply chain planning and sustainability branding. Clients included Rick's Picks (artisanal pickle company), This Chick Bakes (gourmet baked goods company) and Windowfarms (DIY hydroponic garden community).
Brooklyn, New York, US
- Managed online community of conscious consumers to develop insights, innovation and advocacy for mission-driven brands - Developed insights from community data into cohesive and actionable strategies for clients
Birmingham, West Midlands, GB
- Team lead of five person inside sales team - Managed 10+ high value customer accounts - Built and revised divisional sales forecast based on historical data - Built model to manage inventory of fast-moving product line to minimize costs and response timePrevious roles at GKN include Marketing Analyst (2004 - 2005) and International Leadership Development.
Other employees you can reach at nytimes.com. View company contacts for 1 employees →
Kristy Schultz
Colleague at The New York Times
United States, United States
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Tom Weber
Colleague at The New York Times
White Plains, New York, United States, United States
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Tobin Smith
Colleague at The New York Times
Scottsdale, Arizona, United States, United States
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Elliot Sanchez
Colleague at The New York Times
Kansas City, Missouri, United States, United States
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Robert Newton
Colleague at The New York Times
Greater Seattle Area, United States, United States
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Gibby Feigenbaum
Colleague at The New York Times
New York, New York, United States, United States
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SB
Spencer Bokat-Lindell
Colleague at The New York Times
New York, New York, United States, United States
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DE
Daniela Eichner
Colleague at The New York Times
New York, New York, United States, United States
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LH
Lauren Hirsch
Colleague at The New York Times
New York, New York, United States, United States
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AT
Aric Toler
Colleague at The New York Times
United States, United States
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Quick answers generated from the profile data available on this page.
Jeff Shah works for The New York Times.
Jeff Shah is listed as Vice President, Home Delivery and Customer Care at The New York Times at The New York Times.
AeroLeads has found 1 work email signal at @nytimes.com for Jeff Shah at The New York Times.
AeroLeads has found 2 phone signal(s) with area code 718 for Jeff Shah at The New York Times.
Jeff Shah is based in New York, New York, United States while working with The New York Times.
Jeff Shah has worked for The New York Times, Etsy, Nyc Food Start-Ups, Bbmg, and Gkn Aerospace Transparency Systems.
Jeff Shah's colleagues at The New York Times include Kristy Schultz, Tom Weber, Tobin Smith, Elliot Sanchez, and Robert Newton.
You can use AeroLeads to view verified contact signals for Jeff Shah at The New York Times, including work email, phone, and LinkedIn data when available.
Jeff Shah holds Mba from University Of California, Berkeley, Haas School Of Business.
Jeff Shah is listed with skills including Analytics, Cross Functional Team Leadership, Business Strategy, Budgets, Customer Support, Business Operations, Outsourcing, and People Management.
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