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Insane Audio is a technology start-up, acquired by a private equity firm, delivering the most powerful high end automotive electronics (head units) on the market.• Manage day to day operations of on and off-shore customer service team of 10-12 including customer escalations, advanced technical troubleshooting and direct phone contact with customers for resolution of escalated issues. • Evaluated, documented and implemented, through regular training, new processes to improve customer satisfaction and team efficiency.• Developed knowledge base and training materials to empower team members to provide the best possible customer experience.

in Telematics today (ITT) is a modern daily news and industry analysis blog focused specifically on the North American Telematics Industry and related markets. ITT addresses the need for regular news and analysis of the telematics industry, particularly of the latest consumer electronics and web technology trends that will influence the future directions of automotive applications.

Muve Music, recently acquired by AT&T, is a music distribution and discovery platform for cellular phones. Available on iOS and Android Muve Music provides easy access of 18MM tracks to over 2MM customers in the US and Brazil.• Establish / enforce agile best practices, including documentation + communication, in a previously productive, but undisciplined team.• Coordinate with product owners and other project managers to establish and refine product requirements, feature roadmaps, etc.• Coordinate technical requirements and integration with possible external partners, .including Echo Nest and Gracenote.• Support vendor evaluation / selection process via coordination, planning, documentation and subject matter expertise.• Provide regular weekly status updates to executive management on project and program health.• Lead large cross functional coordination and planning sessions to ensure companywide coordination of development and efficient allocation of resources across various initiatives.

The DIRECTV Engineering PMO is tasked with planning and executing all DIRECTV engineering related projects throughout the Software Engineering and Broadcast Systems Engineering groups.• Using PMBOK guidelines, oversee full software development life cycle (SDLC) including project initiation, requirements analysis, use case development, solution design, development, monitoring & controlling, testing, and deployment.• Collaborate with cross functional groups including Engineering, IT, Product Management, Marketing, Ad Sales, Business Analytics, Customer Care, etc. while working with domestic and international resources to coordinate project planning and execution.• Collect and compile estimates from all project teams to generate detailed project budget and schedules for multi-million dollar projects spanning companywide departments and systems impacting 20+ million customers.• Design and advise on process and procedure improvements for project planning and execution, including development and administration of a new SharePoint 2010 implementation for companywide coordination of project, status, budget and scope.• Plan schedule and budget for the development of a new profile management system (budget > $20MM) aimed at unifying the DTV customer experience across all technology platforms, including mobile, set-top box and web.• Prepare and present memos, communications, updates and presentations for project teams and executive communication.

Gaikai Inc (www.gaikai.com) was a venture funded startup, since acquired by Sony Computer Entertainment Company, providing a cloud based gaming platform-as-a-service that enables the latest state-of-the-art video games on any web browser or internet-connected device.• Using basic Scrum methodology, manage a team of 3-7 engineering resources including development of business, product and functional requirements, assignments, status updates, prioritization, progress tracking, etc.• Liaise with worldwide partners business and engineering counterparts to discuss product specifications, progress, planning, etc.• Work cross functionally with internal and external business and technical teams to establish development and marketing schedules in support of the goals of the partnerships and projects.• Work with business development and technical teams to create schedules and diagrams for exhibits of the Master Services Agreement.• Coordinate all aspects of day-to-day partnerships with consumer electronics manufacturers, telecom companies, MSOs, etc worldwide including project requirements, development, operations, etc.• Plan and execute Consumer Electronics Show (CES) logistics, messaging and communication, design, training, etc with internal and external business teams including acting as primary contact for consumers and media, available for answering questions and providing product walkthroughs and demonstrations.

Ready Pac is a leading national food service company supplying a variety of large markets and restaurant chains across the country.• Investigate and document processes throughout the organization to streamline + standardize operations across all locations nationally.• Create end-to-end documentation of existing and future business processes, refining or defining new processes as necessary, to ensure simple and efficient Standard Operating Procedures (SOPs).• Conduct interviews with business unit stakeholders and executives in one-on-one or large group meetings to gather inventory of processes and detailed information necessary to generate documentation including extensive current/future flowcharts and diagrams.• Provide recommendations for improvements in process and efficiency across all business units and operations.• Create documentation to support physical and technical operations for training, auditing, etc. including manuals, presentations, etc.• Investigate, define and create business and technology requirements for company wide effort to improve product traceability throughout the product lifecycle including regular cross functional meetings, executive reporting, requirements, flowcharts, etc.• Administer SharePoint 2010 corporate intranet including ground up redesign and new implementation designed to optimize business processes and internal communication.• Conduct cross functional training sessions to teach MS Office applications, familiarize organization with best practices and facilitate better communication between departments.

Startup Army (www.StartupArmy.com) is a Venice, CA based consulting group focused on assisting clients in developing new, and enhancing existing, on-line products quickly and efficiently. Startup Army’s goal is to work closely with clients to identify and implement combinations of advanced technologies and best practices to facilitate growth and efficiency. • Manage day-to-day operations of the company including business development and client management, project planning, enforcement of best practices, internal and client communication, etc.• Manage creation of business and technical specifications / documentation including business cases, use cases, estimates, specifications, flow charts, and related support documentation and diagrams.• Manage multiple diverse internal and client projects including development of resource plans, requirements, timeline and budget.• Define processes, manage communications, create and review documentation, and ensure delivery of the final product.

Mota Motors, now known as SureSale, is a venture funded web-based startup focused on redefining the peer-to-peer used car market by providing pricing tools and vehicle inspections as well as a service to syndicate listings to the major used car sites.Project Management• Establish a framework for project management, tracking, and communication to support company growth and efficiency.• Manage a team of 8-10 development resources including assignments, prioritization of work, tracking progress, work schedules, etc.• Create project plans based on business requirements and use-cases including assignments, estimates, timelines and risk assessments.• Develop, implement, and enforce documentation and communication standards including Microsoft SharePoint 2007 infrastructure for managing documentation, requirements, tasks, change requests, progress, etc.Business and Technical Operations• Manage day-to-day business operations including monitoring the system workflow funnel, identifying recurring issues, creating bug fix requirements, daily and weekly reports on progress, etc in a .NET environment.• Manage complete customer care program including customer contacts, issue management, refunds, and live site issue prioritization.• Create Standard Operating Procedures and training manuals to support future business scaling and on-boarding of permanent staff.

Toyota’s Advanced Technology Department is tasked with defining and launching the next generations of Toyota’s automotive telematics platforms including technologies, features, platforms, etc. As part of Toyota’s overall strategy a partnership with XM Satellite Radio was established and a projects were created to develop the systems necessary to support the terms of the agreement.• Act as Business Analyst and Subject Matter Expert for TMS-Advanced Technology Department (ATD) engagement with TMS-Information Systems in development of data capture and transfer systems.• Create, review and approve use-case scenarios for development of system features and functionality.• Understand, interpret, develop and document processes, business rules and communications related to implementation of XM Satellite Radio’s (XMSR) Factory Activation Process to manage transactions of over $20,000,000 annually.• Coordinate large cross-functional meetings in support of the development and documentation of requirements for business systems and process implementation across multiple TMS brands, divisions and vendors.• Visit TMS factory and port locations to inspect processes and discuss project integration progress with engineers.• Research telematics and related industries and technologies, develop analysis and position papers for TMS executives.• Regularly liaise with Japanese business and engineering counterparts to deliver technical specifications, discuss project progress, etc.• Review and interpret XMSR contract and provide feedback and recommendation documents in support of negotiations.• Draft, review and publish internal and external operational, business and marketing communications including executive summary documents and presentations in support of communication with executive management.• Prepare documents for review by the Department of Justice as part of the Sirius / XM Satellite Radio merger.

EMAK Worldwide, Inc., together with its subsidiaries, operates as a marketing services company in the United States, Europe, and internationally.