Jeff Shober, Mba Email & Phone Number

• Provide technology vision and leadership for the $5B fund serving 28,000 current and former City of Milwaukee employees. Direct all IT activities including development, infrastructure, budgeting, and strategy in a.
• Provide leadership for architectural changes and deployment of technology to enable business operations to be conducted from remote locations in response to pandemic closures.
• Create and maintain a strategic plan to address changes in technology and the retiree population served by ERS.

Milwaukee, WI, US

Milwaukee, WI, US

• Drive technology strategy and adoption to achieve business goals through prioritization of technology initiatives and coordinating evaluation, deployment and management of current and future technologies within a $20M.
• Direct teams supporting infrastructure for Epic Systems EMR providing complete clinical support to care teams enterprise wide
• Directed collapse of multiple data centers into single enterprise location after Synergy Health acquisition
• Directed infrastructure migration during acquisition of 6 clinics, integrating infrastructure for 800 workstations and servers, completing the process in one-third of projected time
• Improved department efficiency and increased project completion capacity by 200% by realigning staff skills with core ITIL competencies to allow structured focus on workloads
• Directed transition from discrete server hardware to environment that is 85% virtualized

Chicago, Illinois, US

• Directed staff of 18 to implement application development, server, voice and data communications and desktop engineering services for 250 users in the US and 500 users in Mumbai, India.
• Developed technology strategy to meet corporate growth target of $100M in revenue by FY2009. Established and negotiated vendor relationships to ensure goal was met
• Directed consolidation of 8 network domains to provide enterprise wide management and control capabilities for US-based users. Replaced network and server hardware required to increase availability and performance
• Initiated and led meetings with division heads to identify IT needs and develop achievement strategies
• Directed procurement and implementation of the infrastructure components necessary to relocate back office processing to Mumbai, India

• Provided physical delivery of software product and support services to more than 40 P&C Insurers throughout the US.
• Directed all project activity to establish outsourcing environment for the AQS/Advantage product for medium and small insurance companies. Completed the design, negotiation, procurement, and implementation of the.
• Reorganized the Technical Operations Department into three sections to improve customer service and focus. Increased system availability to over 99%, improving delivery of data to key decision makers
• Directed procurement and implementation of a Voice over IP telephone system to replace a leased PBX. The system served 200 customers in a multi-building campus

Milwaukee, WI, US

• Directed operations and staff in the print and insertion division of $15B insurance and financial services company, managing more than 70K pieces of client mail per day.
• Established strategy and resources to complete relocation and reimplementation of high speed print and insertion equipment to a new campus
• Designed and implemented metrics designed to track equipment capacity and manage daily operations

Saginaw, Michigan, US

• Directed 22 engineers to provide application, server, voice and data communications, and desktop engineering services to 20K users at 35 sites. Direct responsibility for a $3M operating budget.
• Realized annual savings of $525,000 by replacing contract staff with permanent employees
• Improved department efficiency and responsiveness by re-aligning staff skills with core competencies to allow structured focus on project completion
• Developed process and procedure that resulting in 99.997% availability for Windows based applications and servers
• Provided application integration and customization for over 200 clinical and medical support applications via extensive use of the Citrix Metaframe product

• Directed staff of 7 analysts to provide voice communication and call center services to seven business groups. Managed to the goals of reducing telecommunications expenditures while maximizing call center efficiency..
• Created strategy and directed integration of five acquired call centers, each with 250 seats and totaling $2.5 million in capital assets. Upgraded PBX technology, reduced real estate expenses, increased productivity.
• Developed and installed reporting mechanisms to ensure monitoring and tracking of telecommunications expenditures and establish basis for budget planning. Reviewed telecommunications invoices, reducing monthly expenses.
• Saved $40,000 per annum through negotiation of a depot maintenance contract as part of a continuous process improvement strategy.

• Directed staff of five to provide information technology services to seven departments. Served as a member of the Executive Management Committee. Reported to the Senior Vice President of Finance.
• Identified and implemented infrastructure re-architecture to ensure Y2K compliance.
• Replaced obsolete processing platforms, resulting in increased customer productivity and a 30% reduction in lease costs.
• Formulated, negotiated and implemented software enhancements enabling the launch of a nation-wide product offering, integrating a personal computer, Internet connection, and long distance calling in a single customer.
• Redesigned corporate website and portal, including installation of web monitoring software, which enabled measurement of site activity and control of unauthorized access.
• Closely aligned Information Technology activities with corporate goals and optimized resource usage through review and prioritization of project initiatives and daily operations.

• Developed strategic and operational plans to deliver uninterrupted telecommunications services to 20,000 users. Directed a staff of eight to provide voice, wide area, and local area network services to remote store.
• Improved network stability and service delivery by combining voice and data communication units into a single team responsible for all network services.
• Directed the architecture, negotiation and implementation of headquarters network backbone that provided superior reliability and bandwidth delivery for 750 users at a lower per user cost.
• Reduced telecommunications expenses by $100,000 through strict review and authorization of expenditures and improved vendor management.
• Project team member for review and revision of the CPS Systems Development Life Cycle process.

Milwaukee, WI, US

Madison, WI, US

Madison, WI, US

Bs, Economics

Mba, Business Administration And Management, General