Senior Web Manager
Current• Direct internal and external digital marketing teams in architecting, developing, and maintaining IEWC.com and divisional websites to meet UX quality and performance standards.• Manage third-party web agencies, ensuring adherence to project timelines, quality benchmarks, and budgets, while driving continuous improvement.• Collaborate with the Digital Customer Experience Director and UX teams to gather and analyze project requirements through strategic internal and external partnerships to build out sprints and long- term roadmaps.• Collaborate with IEWC Digital Office to execute organizational changes such as implementation of omnichannel experiences and pricing transformation.• Lead the design of web integrations and data architecture, ensuring efficiency, scalability, and future extensibility.• Define, create, and lead maintenance of technical requirements documentation for new and existing website projects.• Collaborate with IT and other internal stakeholders to align web initiatives with organization-wide technical designs and processes.• Oversee bug identification and remediation efforts, ensuring prompt resolution and implementing rigorous testing protocols to maintain high-quality deliverables. Conduct post-mortem analyses to identify root causes and implement preventive measures.• Identify and introduce tools, ideas, and approaches to enhance customer experiences and internal efficiencies.• Provide leadership, mentorship, and training to team members, fostering a culture of innovation, excellence and continuous improvement.