Jeffrey Small Email and Phone Number

Serve as member of the Executive Leadership Team, collaborate to establish, update and execute technology strategy in support of business strategies and GLWA’s vision to be the provider of choice dedicated to efficiently delivering the nation’s best water and sewer services in partnership with our member communities. Provide ongoing leadership, build and maintain collaborative relationships throughout the organization ensuring the design, development and delivery of a comprehensive array of computer technology and infrastructure program services that fulfill the GLWA’s mission in such areas as administrative, customer service, operational services, instructional, end-user services, integrated information initiatives, and network and control center infrastructure. • Added through promotion and recruitment new highly skilled IT Managers to IT Leadership Team. They have brought new ideas, energy and enthusiasm along with their subject matter expertise. Also, a key component to bringing them in was their ability to align very well with the GLWA common behaviors and cultural aspirations. Negotiated new telecommunication, managed network and security services contract that increases suite of services, reduces run rate by 30%, and increases flexibility while maintaining continuity moving forwardReorganized IT applications portfolio to focus IT teams on specific business unitsEstablished five-year road map for migration from current data center environment. This program includes a Data Center refresh at onsite datacenter, Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS), Active Directory migration, file share migration, endpoint protection upgrade (extension of full security suite to remote users) and migration of Data Center to cloud environment.

18th largest county in the United States, Wayne County encompasses 43 distinct communities and approximately 2 million residents. Also served as Acting CIO and Director Technology Integration & Project Management. Set and ensure execution of Information Technology strategy in support of business strategy. Integrate and enable organizational processes with the appropriate technologies. Provide business and technical direction on all information technology matters. Supervise internal and external staff of 60 Directors, Managers, Business and Systems Analysts, Contract Managers and external development partner resources and managed services. Maintain and improve service levels in the face of a 34% decline in budget in the past five years.• Reorganized department and rebuilt IT Leadership team and departmental morale after significant staff turnover.• Developed and continue to pursue outreach programs with both internal and external constituencies in Wayne County to understand their needs, build synergies and improve working relationships.• Designed internal controls to assure safeguarding of assets and reliability of infrastructure, operating systems and records, while sustaining defined processes.• Championed new project management disciplines including standard and agile methodology and Project Management tools and scorecards for both internal and external resources and stakeholders.• Implemented new competitive staff augmentation process increasing vendor competition resulting in higher quality candidates at competitive rates and increased flexibility to bring in needed resource(s) more quickly• Spearheaded development of new improved external facing website which received highest grade for transparency in State of Michigan.• Led internal and external teams in the design, development, and implementation of new enterprise content management system.• Led teams responsible for all infrastructure initiatives.

Served as subject matter expert on various engagements involving retail systems, store operations, procurement processing, training, network infrastructure, and computer hardware including OPC Senior Center, Gerson Lehrman Group (GLG) and Guidepoint Global.

Directed systems development and support for all VF owned retail companies including Nautica, Vans, The North Face, John Varvatos, Kipling, Napapijri and VF Outlets. Total of >400 stores with revenues of ~$800 million. Managed internal staff of 25 managers, business analysts and programmers, and external software package providers.• Developed VF's retail systems strategy and roadmap to move four major autonomous retail companies with disparate systems, reporting structures, and priorities to common platforms, overcoming suspicion of standardization and gaining support for a defined systems platform.• Implemented CRS Retail POS, Arthur Sales Planning, and Buyer's WorkMate Assortment Planning at multiple VF retail companies. • Directed VF retail efforts in implementation and interface with SAP SD and Finance modules at multiple retail companies• Served as key IT leader to coordinate retail company eCommerce initiatives in conjunction with overall VF Corporation B2B and B2C efforts.• Strategically realigned retail support organization from individual company focus to functional focus leveraging skills and building consistency throughout the organization.• Coordinated IT Governance for all VF retail companies, serving on VF Retail Steering Committee to ensure the IS retail strategy remained aligned with overall VF retail strategy. Managed all budgeting, vendor contract negations, Sarbanes Oxley (SOx), and Payment Card Industry (PCI) compliance within the retail organizations.

Led global IT group including Hong Kong based Director and team in development of new systems and business processes to support newly acquired and merged consumer product service companies. Position includes global oversight for all IT issues, planning, and deployment.

Led staff of 200 in development and delivery of new systems and business processes. Managed Supply Chain systems and processes as well as large cross-functional initiatives. Managed budgets of $50-70 million.