Jeffrey Smith Sr. Email & Phone Number

Chicago, IL, US

Washington, DC, US

• Must have proven customer service background.
• All Techs on this project will be required to bring their own small screw driver.
• All Techs on this project will be required to print and bring a copy of the furnished Tech Guide(s) onsite with them each day of the project
• Individual should understand Statements of Works requirements and recognize cost impacts of operational matters.
• Good communication skills.
• Needs to interact with the Site Contact to prepare site for service delivery.

Provide excellent customer service to participants and attendees. Part-Time Weekends assisting attendees with information and direction. Setting up and breaking down the event Hardware and Distributing water/snacks. Bring a great attitude to attendees and participants. Must be able to remain standing for long periods of time. Must be able to interface well.

REM-Elite Staffing – Forest Park, IL Jan. 2018 – PresentWarehouse/Production/Maintenance/Sanitation WorkerWorker for Elite Staffing at Nations Pizza (Schaumburg, IL), Menasha (Aurora, IL), Greencore (Bolingbrook, IL) and Ferrara Candy Company in Forest Park, IL and for REM at Ferrara Candy Company in Bellwood, IL and Forest Park, IL doing Warehouse.

US

Provide Customer Service and Support as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Responsible for inbound customer calls while using a computer terminal (HP desktop), researching and resolving billing inquiries.

Chicago, IL, US

POS Call Center Analyst for IRI Global Worldwide Company. Experience leading strategic market research analysis; strong client management and development skills; and extensive understanding of POS data through years of hands-on experience. As innovators in Big Data starting with POS. Collaborate with our clients and internal teams to maximize and apply.

Chicago, IL, US

Engage in Customer Service throughout the day with Pedestrians and business owners in order to educate the Community on the Importance of Recycling and the Mission of the Cara Program. Provided Comprehensive neighborhood Beautification Services including Litter Abatement, Landscaping, and Snow Removal Responsibilities as assigned each day in various.

Chicago, Illinois, US

Provide Customer Service and Support as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Supporting Peacock Foods and Ferrara Engineering customers over the phone with and without remote administration tools and ability.

Atlanta, Georgia, US

• Responsible for 10+ sites providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction for NCR.
• Perform Tier II work on products and services of medium-high complexity;
• Primary services include hardware maintenance, installation, network management, and software support. Remedy used for logging Tickets and meeting SLA's for Client Sites in IL and IN.
• Provide installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region.
• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with.
• Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and.

Pittsburgh, Pennsylvania, US

P/T weekend Provided prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements. Provide customer support for Windows XP, 7, Lotus Notes, and MS Outlook in a networked environment, including performing computer hardware, software, break/fix, and troubleshooting. Support MS Office products.

Ponte Vedra, FL, US

Short term Contract - Migrated Veolia Enviromental Services users to Advanced Disposal Domain. Deployment of HP/Dell Laptops, Desktops and upgrade Windows XP to Windows 7, Office 2003 to Office 2010, and Outlook 2010 and Veolia Outlook Web Access. Hardware upgrade for several HP/Dell Workstations, Ricoh Multi-Function copiers and HP Laserjet printers..

Basking Ridge, NJ, US

Nationwide call-center responsible for inbound customer calls while using a computer terminal (HP desktop), researching and resolving billing inquiries, explaining our new line products and services, and troubleshooting service and equipment (Smartphone’s, IPads, Tablets, and Laptops) questions. Responsible for a wide variety of products and services and.

Deerfield, IL, US

Security Team admin working with the team to handle account provisioning/de-provisioning (UNIX/Linux/Mainframes), active directory administration, adding and deleting users, password resets, setting user account privileges/permissions, and providing security phone support/troubleshooting with Active Directory/Email (Exchange and Lotus Notes) support. IDM.

Atlanta, Georgia, US

Part-time after hours Replacement of legacy HP5500 Desktop PC’s with new HP8200 Desktop PC’s in Paint Department. Build/image 3-4 new HP8200 from the Store Network (3-4) that are already shipped to Home Depot stores on my list. Run Backup Calibration for data backup on Current PC’s to server and restore to new PC’s once in place. Replacement of PC’s.

Las Vegas, NV, US

Part-time Phase 1 of Project includes Windows XP/Vista to Windows 7 Migration. Office 2003-2007 to 2010, and Outlook 2010 Exchange upgrade. Provide desktop Support for 1500 users for software/hardware, installation/deployments, and troubleshooting. Knowledge of Symantec ghost to image PC’s, Windows 2010 Exchange Server, Active Directory Administration for.

Chicago, IL, US

Excellent technical, interpersonal and communication skills in Windows 7 OS and its components; Extensive experience with HP hardware, HP Client Automation version 8 or higher SCCM (zero touch deployment). PowerShell 2.0 scripting, VBS and/or command line scripting. Knowledge of Windows server administration (2003 -- 2008); AD administration and related.

Westchester, Illinois, US

The Service Desk Analyst will support our client's global service offering using ticketing system, portal, and tools to be provided. Support will include receiving calls and tickets, creating, updating, supporting, resolving, and referring cases as defined within the Service Desk SOP. Troubleshooting day to day computer operation issues such as hardware.

Chicago, IL, US

Part-time Night IT Systems Support Specialist II responsible for Adding new, removing old, and transferring existing users in Active Directory (AD) and Exchange for the entire organization, roughly 2500 users. Created users in AD and apply the proper permissions. Make users members of the requested email groups and distribution lists. Keep AD up-to-date.

Deerfield, IL, US

Team Lead/Level 1 Tech Support for CDW at Client Site Walgreens. Deskside support at Lincolnshire and Deerfield corporate offices. Be the hands and feet to take direction from the Help-Desk. I trained all the new techs In my group to Be able to hit the ground running with little training and supervision. Provide deskside support for Catalyst VMware.

Huntersville, North Carolina, US

P/T nights at Verigent LLC/ComNet Communications POS Technician for Kirkland Home Stores in northern IL suburbs for hardware Refresh project. After hours when stores close, Replacement of Dell Power Edge SC 440 Servers, IBM Registers, Cash Drawers, POS Keyboard, thermal Printers, Monitors, VeriFone MX830 Credit Card machines, and Fujitsu Hand Held Bar Code.

Chicago, IL, US

Site Lead/Support for both ICMS Clients Hyatt/Exelon-ComEd,-Trained new technicians on Migration/Support procedures for all corporate users (5500) from XP to Win-7, Office 2003 to 2010, Lotus Notes Domino 8.5 to Outlook, including but not limited to Installs of Laptops, Desktop pc’s, Printers, Blackberry’s, IPads/Tablets, and RSA Hard-Soft Tokens.

St Charles, Illinois, US

Best Buy/Home Depot/McDonalds/Chase bank – All Stores throughout ILPOS Site Lead/Deployment Tech for Chase, McDonalds, Best Buy, and Home Depot. IMAC hardware Refresh project. After stores close, POS Replacement of base units of older model IBM thermal printers, workstations, kiosks, registers/cash drawers, credit card scanners, and hand held bar code.

Oakbrook Terrace, IL, US

POS Deployment -Technical Support Analyst Provided Technical Support (POS Deployment) as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Technical Support Analyst demonstrating strong technical understanding of various.

Zurich, Zurich, CH

Booz Allen Hamilton LLC - IT desk-side support and troubleshooting WAN, LAN, and WWAN technologies. Installing, configuring, and troubleshooting Microsoft XP and PDA devices. Setup, configuration, and diagnostics of IBM/Lenovo ThinkPad PC laptop and desktop hardware. Supporting customers over the phone with and without remote administration tools and.

Chicago, IL, US

Performed Desktop Admin Support for Academy of General Dentistry (AGD) employees in Chicago Office (250+) for any hardware or software related issues. Used Altiris Console to Log Help Desk Tickets and Remote Access for fixing most Software related issues. Desktop Support for all hardware problems that require hands-on Support to fix. Break/Fix Dell.

Detroit, MI, US

Help Desk Admin & On-Site Sr. IT Consultant for PMA Network (Sprint MPLS), & Outside Client Sites (University of Chicago Hospital, U.S. Equity, Cannon Design, Rafael Vinoly Architects PC) for Windows XP, Outlook, Office, & Network/LAN Connectivity. Responsible for ensuring asset control & Inventory Management processes to track Accountability.

Chicago, Illinois, US

Site Lead/Desktop Support for 200+ CareerBuilder Employee’s for Windows XP, Outlook and Office Suite, Pivotal 5.1 and LAN Connectivity. Use SMS and Net Meeting for troubleshooting a wide variety of software issues. Responsible for ensuring asset control and Inventory Management processes to track Accountability, Identification and locations. Perform and.

Chicago, IL, US

Perform level I/II computer and systems support for United Airlines employees, United Express, and code share carriers worldwide for computer and communication related problems. Support for United’s 5 UNIX mainframe systems - Unimatic, Cosmo, General Services - TSO Info, Mileage Plus, and Apollo as well as distributed systems and Cendant Telecommunications.

London, England, GB

Site Lead/Migration-Upgrade of 1200 IBM laptops/desktops for Traders at Cantera/BP Amoco Headquarters. Creating images using Symantec Ghost 7.5/8.0 on jump drives, CD’s, and 2 Ghost servers on the network to do the migration/upgrade procedure. Upgrading Sr-1 Service Pack 2 and patches for Trader’s Include Bloomberg, Deal Entry, Future Source, Mobo, Active.

Hanover, MD, US

Migration, Deployment, and Installation (Rack) of new HP Proliant DL380 generation 3 servers (memory and redundant power supply). Run DCPROMO on new servers. Setup HP D530, XW6000 workstations and Compaq 550 workstations in Offices and Sales Floor Kiosk. Data migration using Ghost imaging software for client and configuration of workstations including NIC.

Norwell, MA, US

Performed data migration using Ghost imaging software and workstation deployment for hardware/software installations, resolved any network issues, printer configurations, trouble-shooting network issues and problem resolution. Responsible for replacing disk drives, NIC cards, and video cards. Install new systems and load sets and install/upgrade various.

Managed and coordinated installation of server/workstations and was responsible for administrative duties in a LAN/peer to peer network environment. Setup, install, support and repair system hardware and software. Installation of software for law firm included Timeslips, Peachtree Accounting, West/TLP, and Lexis Nexis. Operation systems upgrade and.

US

Setup, configured, and installed software on Dell workstations/servers for accounts IBM/Merrill Lynch, Prudential, and PaineWebber nationwide. Used rapid restore imaging software to Ghost/install software programs on workstations/servers. Tested equipment both hardware and software applications.

Zurich, CH

Provided diagnostics, testing, and upgrades for hardware/software for both Gateway Country and Microcenter computer stores. Break/fix for hardware down to the system board. Upgrades from Windows 95/98 to Windows 2000/XP. Hard drive back-ups of data files and mp3 files done on CD’s. Software installation of various programs/applications and hardware.

Responsibilities to install, maintain, and service LAN’s, computers, and printers. Interface with end users for computer workstations, networks, and email set-up; assist with training and on-going technical support for an average of 600 users. Support various platforms including Microsoft Office 97 - 2000, Novell 3.xx, 4.xx, Windows 3. xx, 95, 98, NT, OS2.

Provided on-site installation, service, and support for hospitals and clinics in Midwest region. Provided our accounts with prompt 24-hour on-call service and phone support. Responsible for configuration, installation, and repairs for hardware and software. Provided central supply manager and staff with training on hardware and software programs. Setup bar.

Boca Raton, Florida, US

Responsible for monitoring accounts nationwide for burglar, fire, & medical emergencies. Assist service technicians with repairs and new installations Operate computers to monitor residential and commercial accounts.

Bs, Computer Information Technology

Certification, Data Processing - Computerized Accounting

Aa, Electronics