•Must have proven customer service background.•All Techs on this project will be required to bring their own small screw driver.•All Techs on this project will be required to print and bring a copy of the furnished Tech Guide(s) onsite with them each day of the project•Individual should understand Statements of Works requirements and recognize cost impacts of operational matters.•Good communication skills.•Needs to interact with the Site Contact to prepare site for service delivery.•Responsible for resolving technical escalations that arise during service delivery.•Proven project experience utilizing data and settings migration, imaging, application installation, and technologies.•Able to comprehend and follow verbal and written technical instructions and scripts.•Qualified resources should have A certification or equivalent skill set. MCP, MCSE, MCSE, CNE or Network certification is a plus.•Certification in various hardware platforms may optionally be required for servicing hardware issues.•Ability to lift up to 50 lbs.•New Computer Installations — unboxing, set-up, trash removal tasks•Data Migration (Windows 7 to Windows 10)•Application Support maybe possible

Provide excellent customer service to participants and attendees. Part-Time Weekends assisting attendees with information and direction. Setting up and breaking down the event Hardware and Distributing water/snacks. Bring a great attitude to attendees and participants. Must be able to remain standing for long periods of time. Must be able to interface well with all levels of the staff and represent the team in a highly professional manner

REM-Elite Staffing – Forest Park, IL Jan. 2018 – PresentWarehouse/Production/Maintenance/Sanitation WorkerWorker for Elite Staffing at Nations Pizza (Schaumburg, IL), Menasha (Aurora, IL), Greencore (Bolingbrook, IL) and Ferrara Candy Company in Forest Park, IL and for REM at Ferrara Candy Company in Bellwood, IL and Forest Park, IL doing Warehouse, Production, and Sanitation work.

Provide Customer Service and Support as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Responsible for inbound customer calls while using a computer terminal (HP desktop), researching and resolving billing inquiries, explaining our new line products and services, and troubleshooting service and equipment.

POS Call Center Analyst for IRI Global Worldwide Company. Experience leading strategic market research analysis; strong client management and development skills; and extensive understanding of POS data through years of hands-on experience. As innovators in Big Data starting with POS. Collaborate with our clients and internal teams to maximize and apply insights gleaned from IRI data including store data analysis, household purchase behavior analysis, surveys, audits, data modeling, in-market testing, and other custom projects. Big Data starting with POS. Worked with Phillip Morris and R.J. Reynolds for promo's sending survey's to stores across the U.S. to gauge the amount of tobacco products each store sell weekly, monthly, yearly. average 20-30 calls per day. Also creating new Passwords for users and unlocking accounts for users across the US.

Engage in Customer Service throughout the day with Pedestrians and business owners in order to educate the Community on the Importance of Recycling and the Mission of the Cara Program. Provided Comprehensive neighborhood Beautification Services including Litter Abatement, Landscaping, and Snow Removal Responsibilities as assigned each day in various locations. Develop Organization and Prioritization skills to achieve goals within a strict time frame.

Provide Customer Service and Support as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Supporting Peacock Foods and Ferrara Engineering customers over the phone with and without remote administration tools and ability to interact effectively with staff and customers at all levels within an extremely fast-paced environment to quickly isolate and resolve end user computer-related problems. Responsible for inbound customer calls while using a computer terminal (HP desktop), researching and resolving billing inquiries, explaining our new line products and services, and troubleshooting service and equipment (Smartphone’s, IPads, Tablets, and Laptops) questions. Responsible for a wide variety of products and services and relaying information and multi-tasking by listening to the customer, sharing information, and troubleshooting issues in a timely fashion. Our customers include: General Mills, Gerber, Kraft Heinz, Kellogg’s, Hillshire, McDonalds, Pepperidge Farms, Starbucks, Tyson, Taylor Farms, Wrigley, ConAgra Foods and Dole just to name a few.

Responsible for 10+ sites providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction for NCR client retail sites stores - Walmart, Sams Club, Family Dollar, Meijer's, Starbucks, Jewel, Target, T-Mobile, KMart, Wendy's, Olive Garden, PetsMart, Red Lobster, Home Depot, Debs, Pilot Gas, Sears, and more just to name a few Major Retail Accounts We Support. • Perform Tier II work on products and services of medium-high complexity;• Primary services include hardware maintenance, installation, network management, and software support. Remedy used for logging Tickets and meeting SLA's for Client Sites in IL and IN. • Provide installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region. • Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer accounts at the local level. • Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; Perform required modular swaps and unit replacements or perform preventative maintenance services. Database management systems (e.g., SQL interfaces, remote data) Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN).

P/T weekend Provided prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements. Provide customer support for Windows XP, 7, Lotus Notes, and MS Outlook in a networked environment, including performing computer hardware, software, break/fix, and troubleshooting. Support MS Office products and software applications including Remedy and the ability to track and document actions taken. Customer service, Strong oral and written communications skills, and the ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision. Diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Upgrade 175 branches in Chicago and surrounding suburbs.Perform desk-side Windows XP workstation support in a networked office environment. Supporting or performing MS Office and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes. Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements. Hardware being utilized is Dell E6510 and Optiplex 990 laptops and desktops, Xerox Phaser 4510 MICR Printers, Brother HL-2170W BCTP (back counter teller printer) Burroughs MICR Smartsource Payment Systems, Magtek mini MICR Readers/Pin Pad, BBC Joggers, IBM Pin Pads, Avaya 2410 VOIP phones. Software includes Attachmate, Endpoint Encryption, Extra X-Treme 8.0, Genesis Siebel 8, Cisco Any Connect Mobility Client 3.1 VPN, Citrix Web Client, SCCM, WebEx, Adobe 9.5, Lotus Domino 8.5, PNC Media Mgr. 723, WinZip 9.0, MS Office 2007, SMS Nomad, Win 7 and XP Professional.

Short term Contract - Migrated Veolia Enviromental Services users to Advanced Disposal Domain. Deployment of HP/Dell Laptops, Desktops and upgrade Windows XP to Windows 7, Office 2003 to Office 2010, and Outlook 2010 and Veolia Outlook Web Access. Hardware upgrade for several HP/Dell Workstations, Ricoh Multi-Function copiers and HP Laserjet printers. Install and Configure 3 Aerohive AP Access 300 WAP. Backup and Restore users data from old to new machines. Change Workstation name and Domain Membership. Migrate, verify, and test Apps. Applications include Trux, DriveCam, Peoplesoft, Citrix Client, Fuel Master, Kubra, AutoScale, Dossier, FleetMind, GasBoy, Mettlier Toledo, Trend Micro Anti-Virus, Snag-IT, Adobe Reader, Photoshop, Acrobat Pro, RTA, and Microsoft MapPoint-Street & Trips Software. Training users and answering any questions they have on new operating system and software Applications.

Nationwide call-center responsible for inbound customer calls while using a computer terminal (HP desktop), researching and resolving billing inquiries, explaining our new line products and services, and troubleshooting service and equipment (Smartphone’s, IPads, Tablets, and Laptops) questions. Responsible for a wide variety of products and services and relaying information and multi-tasking by listening to the customer, sharing information, and troubleshooting issues. Work with frustrated customers and be able to effectively and efficiently handle these types of calls. Remedy ticketing system used to log calls. Integrating information from multiple online resources. Sell wireless services, upgrades, and features to our customers. Resolve 45-55 tickets per day.

Security Team admin working with the team to handle account provisioning/de-provisioning (UNIX/Linux/Mainframes), active directory administration, adding and deleting users, password resets, setting user account privileges/permissions, and providing security phone support/troubleshooting with Active Directory/Email (Exchange and Lotus Notes) support. IDM (Identity Management System) support, account provisioning, and Security Administration for adding, changing, and creating new user profiles/accounts. Use My Pass (web based) option to create a new profile, Outlook email, and Active Directory user access for a Walgreens permanent employee or consultants. Adding/deleting users and resetting passwords. McAfee Endpoint Encryption database Account Creation for Laptop users. Exposure to multiple platforms Oracle/SQL/UNIX/Mainframe/Windows/Active Directory. Cisco 7941 IP phone series VoIP setup, configuration and support.

Part-time after hours Replacement of legacy HP5500 Desktop PC’s with new HP8200 Desktop PC’s in Paint Department. Build/image 3-4 new HP8200 from the Store Network (3-4) that are already shipped to Home Depot stores on my list. Run Backup Calibration for data backup on Current PC’s to server and restore to new PC’s once in place. Replacement of PC’s connected to Spectrophotometer and Corob/CPS paint tinter or Fluid Management/FM paint tinter. Load all the paint EFB, CM, and CF files back to the new PC’s. Install the latest MSI and patches. Swap-out legacy Desktop PCs with the newly built HP8200 Desktop PCs according to information previously gathered during Pre- HP8200 PC installation Planning. Pack up old Desktop equipment in boxes new machines came in with labels and ship via UPS back to corporate headquarters.

Part-time Phase 1 of Project includes Windows XP/Vista to Windows 7 Migration. Office 2003-2007 to 2010, and Outlook 2010 Exchange upgrade. Provide desktop Support for 1500 users for software/hardware, installation/deployments, and troubleshooting. Knowledge of Symantec ghost to image PC’s, Windows 2010 Exchange Server, Active Directory Administration for creating new user accounts, removing termed user accounts, and related group policies. Microsoft System Center Configuration Client/Console Manager (SCCM) used for pushing out new software and in-house applications. Phase 2 of Project includes replacing/upgrading IBM and Dell Laptops/Desktops PC’s. Remedy used to log tickets according to SLA policies. Blackberry and I-Phone 2010 exchange installation/configuration. Symantec PGP 10.2 Encryption software used for security policies. Setup RSA hard and soft tokens used for VPN access. Printers and Network Drive setup. WinRAR used to copy users data (desktop, favorites, PST, my docs, etc.,) from old PC to new PC. Re-mapping network drives, and network printers. Customer Service/Satisfaction next day follow-up after migration to answer any questions or concerns users may have.

Excellent technical, interpersonal and communication skills in Windows 7 OS and its components; Extensive experience with HP hardware, HP Client Automation version 8 or higher SCCM (zero touch deployment). PowerShell 2.0 scripting, VBS and/or command line scripting. Knowledge of Windows server administration (2003 -- 2008); AD administration and related policies, AGPM SCCM administration, Microsoft System Center Configuration Manager (SCCM), 2007 MCITP for Windows 7 and enterprise desktop administration. Experience with Windows 7 upgrades, support and related Active Directory-HPCA administration process creation/automation experience. Setup and perform User Acceptance Testing (UAT) in lab for current state operating systems with Windows 7 and future state for each respective area. Peripheral, driver, and software analysis. Level 3 Engineering Troubleshooting. Managing exception process for applications found during the real time site survey process.

The Service Desk Analyst will support our client's global service offering using ticketing system, portal, and tools to be provided. Support will include receiving calls and tickets, creating, updating, supporting, resolving, and referring cases as defined within the Service Desk SOP. Troubleshooting day to day computer operation issues such as hardware maintenance, printer maintenance, software upgrades, and other system maintenance. Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise user on appropriate action; Administer help desk software; Track and route problems and requests and document resolutions. Responsible for moves adds and changes of client staff to the network. Responsible for delivering quality, reliable support to Corn Product staff. Requires strong problem solving, time management, flexibility, and communication skills. Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote Microsoft System Center Configuration Manager (SCCM) location. Provide assistance concerning the use of computer hardware and software, including printers, hardware/software installation, SAP, Microsoft Office suite, Lotus Notes Domino 8.5, Windows XP, mobile devices. Responsibilities include maintaining all support documentation.

Part-time Night IT Systems Support Specialist II responsible for Adding new, removing old, and transferring existing users in Active Directory (AD) and Exchange for the entire organization, roughly 2500 users. Created users in AD and apply the proper permissions. Make users members of the requested email groups and distribution lists. Keep AD up-to-date and optimized. Log and triage Help Desk requests. Answer Help Desk phone calls, log the Help Desk request, and triage the request. Review Help Desk requests received by email, contact the requestor for additional details (if necessary), and assign the request to the proper support group and or triage the request. Perform moves, adds, and changes to users in the National Cisco IP telephony system. Add, delete, and update users in the Cisco Call Manager at the National office. Add, delete, and update users in the Cisco Unity Voicemail system at the National office, Windows desktop support, Terminal Server / ProPalms troubleshooting to support end users. Create and update end-user IT instructions and documentation and provide end-user training, such as for new hires. Perform and monitor backups and Perform and report on servers. Active Directory New Hire Setup on Exchange Server and Outlook Mailbox/Email Account Creation. Password Resets, Distribution, Groups, and Permissions.

Team Lead/Level 1 Tech Support for CDW at Client Site Walgreens. Deskside support at Lincolnshire and Deerfield corporate offices. Be the hands and feet to take direction from the Help-Desk. I trained all the new techs In my group to Be able to hit the ground running with little training and supervision. Provide deskside support for Catalyst VMware viewclient-4.6 (virtual client) VDI, Windows XP, Lotus Notes 7 Domino/Eclipse, printer setup, and configurations as directed by the customer. Imaging IBM and HP laptops and desktops, and installation and testing in-house applications. Migrating to Windows 7, Outlook, and Office 2010. Remedy used to log tickets. Used Active Directory to set up new users accounts and joined the workstations (Laptops/Desktops) to the Walgreens/Catalyst domain.

P/T nights at Verigent LLC/ComNet Communications POS Technician for Kirkland Home Stores in northern IL suburbs for hardware Refresh project. After hours when stores close, Replacement of Dell Power Edge SC 440 Servers, IBM Registers, Cash Drawers, POS Keyboard, thermal Printers, Monitors, VeriFone MX830 Credit Card machines, and Fujitsu Hand Held Bar Code Readers/Scanners with new IBM Equipment. Backup and restore data on server and registers. Configure and test equipment. Clean up area and Box up replaced equipment for shipment back to Verigent LLC/ComNet Communications in NC

Site Lead/Support for both ICMS Clients Hyatt/Exelon-ComEd,-Trained new technicians on Migration/Support procedures for all corporate users (5500) from XP to Win-7, Office 2003 to 2010, Lotus Notes Domino 8.5 to Outlook, including but not limited to Installs of Laptops, Desktop pc’s, Printers, Blackberry’s, IPads/Tablets, and RSA Hard-Soft Tokens documenting all work as necessary. Consistent follow up on all customers’ problems to ensure client satisfaction on all Hyatt-CCOPS/Disys supported contracts. Input all open and closed trouble tickets in Remedy ticketing system. Fully document problem tickets and service request, with a detailed description of the problem, resolution, status, and follow up until Remedy ticket/service request is closed. Manage all tickets to meet contractual SLA’s for both internal and external customers. Ensure that they are responded to professionally and appropriately until closed. Overall coordination to support problem resolution and service request for existing and new clients. Provide daily status to other associated help desk vendors and customers (i.e. CSC) that reports on closed, updates, general status for all trouble tickets. Provide daily, weekly, and monthly statistic reports to management. Provide technical training to less experienced Desktop Support Technicians. Professional communication and interaction with the client at all times. Demonstrate an understanding of the client’s business. Contribute to and support meeting team objectives/goals. Imaging IBM desktops/laptops using Symantec/Norton Ghost. Credant Encryption Software Support,

Best Buy/Home Depot/McDonalds/Chase bank – All Stores throughout ILPOS Site Lead/Deployment Tech for Chase, McDonalds, Best Buy, and Home Depot. IMAC hardware Refresh project. After stores close, POS Replacement of base units of older model IBM thermal printers, workstations, kiosks, registers/cash drawers, credit card scanners, and hand held bar code readers with newer IBM models.

POS Deployment -Technical Support Analyst Provided Technical Support (POS Deployment) as well as excellent problem-solving, communication and interpersonal skills, patience, a positive, customer-friendly attitude and the ability to work collaboratively in a team environment. Technical Support Analyst demonstrating strong technical understanding of various banking hardware, software and networking systems being supported for our accounts The Private Bank nationwide and First Merit Bank in IL. Deployment of workstations in Chicago, Northern & Western suburbs and traveling throughout the Midwest. Technical Support/Help Desk skills for application installation, Microsoft Office, Banking Applications, and physically moving machines. Banking Apps: Attachmate, Sales Logic, TeleVantage, Interwoven, Worksite DMS, run VB Scripts. POS - SDI/VMware, First Touch, Touch Point, Remote Capture Process, Terminal setup. Swap-out IBM Laptop, Desktop, HP Printers, kiosk Installation. Box old Equipment to Ship back to Headquarters. Test & Configure Equipment and Teller Applications.

Booz Allen Hamilton LLC - IT desk-side support and troubleshooting WAN, LAN, and WWAN technologies. Installing, configuring, and troubleshooting Microsoft XP and PDA devices. Setup, configuration, and diagnostics of IBM/Lenovo ThinkPad PC laptop and desktop hardware. Supporting customers over the phone with and without remote administration tools and ability to interact effectively with staff and customers at all levels within an extremely fast-paced environment to quickly isolate and resolve end user computer-related problems. Diplomatic skills and communication skills. Phone and desktop support with about a 50/50 split between the two. Supporting high level Partners/Principals who all have at least an MBA or PHD. Fast-paced, high-pressure environment. Supporting technologies that include Windows XP, Outlook 2003, PDA, Blackberry, Remote support, Phone, and Desktop support for Laptops, Desktops, and Verizon Air Cards.

Performed Desktop Admin Support for Academy of General Dentistry (AGD) employees in Chicago Office (250+) for any hardware or software related issues. Used Altiris Console to Log Help Desk Tickets and Remote Access for fixing most Software related issues. Desktop Support for all hardware problems that require hands-on Support to fix. Break/Fix Dell Laptops, Desktops, HP Printers, Toshiba Copiers, Scanners, and Additional In-House Hardware. Trouble-Shooting Wireless Issues, Networking Connectivity, Cisco VPN, and PDA’s/Handheld Devices (Blackberry, Pocket PC, Motorola Moto, Etc.) as well as Microsoft Operating Systems (XP - Vista) and Office 2003 - 2007. Symantec Anti-Virus Installation and Configuration. Active Directory New Hire Setup on Exchange Server and Outlook Mailbox/Email Account Creation. Password Resets and Distribution, Groups, and Permissions. Support and Monitoring WebMail Accounts at AGD.

Help Desk Admin & On-Site Sr. IT Consultant for PMA Network (Sprint MPLS), & Outside Client Sites (University of Chicago Hospital, U.S. Equity, Cannon Design, Rafael Vinoly Architects PC) for Windows XP, Outlook, Office, & Network/LAN Connectivity. Responsible for ensuring asset control & Inventory Management processes to track Accountability, Identification, & locations. Admin for Numara Track-It 8.0 Database. Real World experience in setup, configuration, Administration, & documentation. Experience with User/Group/Computer Account Management including, but not limited to: Moving Computer Accounts from within Active Directory - Resetting User Account Passwords & Unlocking User Accounts - Creating & Removing New Hire/Term User Accounts in Active Directory & Adding Users to Distribution Groups within Active Directory. Advanced network configuration & troubleshooting. Strong analytical & problem solving skills. Ability to estimate and meet Realistic timelines & perform under pressure.

Site Lead/Desktop Support for 200+ CareerBuilder Employee’s for Windows XP, Outlook and Office Suite, Pivotal 5.1 and LAN Connectivity. Use SMS and Net Meeting for troubleshooting a wide variety of software issues. Responsible for ensuring asset control and Inventory Management processes to track Accountability, Identification and locations. Perform and Help to maintain the flow of tickets and phone calls on a daily basis. Real World experience in setup, configuration, Administration, documentation, and trouble-shooting of the following systems/software: Microsoft Windows operating systems (XP Professional & 2000 Professional, Microsoft Office 2003 Professional, Symantec Anti-Virus Corporate Edition, Desktop/Server imaging applications, PBX/Voicemail Admin.- Symantec Ghost Imaging/Admin., Wireless Network Access Points, Network Printers/Copiers/Scanners, Smartphones/Blackberry devices, VPN, & PBX. Admin for Avaya 4610 VOIP System/Configuration/repairs/Troubleshooting and deployment.

Perform level I/II computer and systems support for United Airlines employees, United Express, and code share carriers worldwide for computer and communication related problems. Support for United’s 5 UNIX mainframe systems - Unimatic, Cosmo, General Services - TSO Info, Mileage Plus, and Apollo as well as distributed systems and Cendant Telecommunications Network for United Airlines. Support for United’s Websites - Skynet.com, United.com, Vpn.com, and United’s Corporate Webmail - Outlook Web Access - Mail.Ual.com/Exchange. Platforms include Novell, Windows 95, 98, 2000, XP, NT. Databases include MS Access and Service Center call center ticketing program.

Site Lead/Migration-Upgrade of 1200 IBM laptops/desktops for Traders at Cantera/BP Amoco Headquarters. Creating images using Symantec Ghost 7.5/8.0 on jump drives, CD’s, and 2 Ghost servers on the network to do the migration/upgrade procedure. Upgrading Sr-1 Service Pack 2 and patches for Trader’s Include Bloomberg, Deal Entry, Future Source, Mobo, Active 8, Ice, Next Gin, Business Objects and IRas programs. Performing the functions of running defrag on systems, setting up a restore point, ghosting images on the server/network, starting the upgrade process and patches for applications and testing each individual system to make sure it completed successfully. Customer support checking with end-users to make sure everything is satisfactory after migration/upgrade is complete. Stress testing and imaging extra drives for backups in case user’s drive crashed and could not be restored. I was Promoted to Team Lead role/position shortly after project began.

Migration, Deployment, and Installation (Rack) of new HP Proliant DL380 generation 3 servers (memory and redundant power supply). Run DCPROMO on new servers. Setup HP D530, XW6000 workstations and Compaq 550 workstations in Offices and Sales Floor Kiosk. Data migration using Ghost imaging software for client and configuration of workstations including NIC installation, TCP/IP settings firewalls, and network connectivity. Set up, configuration and installation of Dell Power Edge 2600 servers, Optiplex GX270 mini towers, PCI Cards, Dell GX-270 workstations, and Optiplex CRT and flat panel monitors. Used KVM switch box / Cables to configure multiple systems quickly and efficiently. Setup domains and mapped network drives and created local administrator rights for client. Setup network printers HP Laserjet 4250 for manager’s office and front desk area and configured TCP\IP settings. Installation of software. Setup Credit Card Swipers and DIGI Boxes.

Performed data migration using Ghost imaging software and workstation deployment for hardware/software installations, resolved any network issues, printer configurations, trouble-shooting network issues and problem resolution. Responsible for replacing disk drives, NIC cards, and video cards. Install new systems and load sets and install/upgrade various standard software packages on HP D530, XW6000, Compaq 550, and IBM ThinkPad Laptops. Used Kvm switches to run multiple installs on laptops/desktops. Mapped network drives/printers for end-user.

Managed and coordinated installation of server/workstations and was responsible for administrative duties in a LAN/peer to peer network environment. Setup, install, support and repair system hardware and software. Installation of software for law firm included Timeslips, Peachtree Accounting, West/TLP, and Lexis Nexis. Operation systems upgrade and migration from Lotus Notes 5.0 to Outlook, Windows 3.xx/95 to Windows ME, 2000 Pro and Windows XP. Phone and in-house support for various platforms including Microsoft Office 97 - 2000, Windows 95, 98, ME, 2000 Professional and XP.

Setup, configured, and installed software on Dell workstations/servers for accounts IBM/Merrill Lynch, Prudential, and PaineWebber nationwide. Used rapid restore imaging software to Ghost/install software programs on workstations/servers. Tested equipment both hardware and software applications.

Provided diagnostics, testing, and upgrades for hardware/software for both Gateway Country and Microcenter computer stores. Break/fix for hardware down to the system board. Upgrades from Windows 95/98 to Windows 2000/XP. Hard drive back-ups of data files and mp3 files done on CD’s. Software installation of various programs/applications and hardware repairs/upgrades for both internal and external devices. Provided phone support nationwide for the entire line of Sharp scanners, fax, & copier machines. Took calls from Techs in field doing service calls to resolve any hardware/software issues that end user had.

Responsibilities to install, maintain, and service LAN’s, computers, and printers. Interface with end users for computer workstations, networks, and email set-up; assist with training and on-going technical support for an average of 600 users. Support various platforms including Microsoft Office 97 - 2000, Novell 3.xx, 4.xx, Windows 3. xx, 95, 98, NT, OS2, Linux 5.0/6.0 and UNIX. Support e-mail software including Lotus Notes 3.x, 5.xx, and CCmail. Data migration using Ghost imaging software and deployment from Windows 3.11/95 to Windows 98, NT, Linux 5.0/6.0, and OS2. Tier I and II technical support/help desk representative working with end-users in corporate, government, and legal environments. Support commercial software applications, proprietary packages, and IBM mainframe operations. As part of tech support team, I work with as many as 250 trouble tickets per week achieving an excellent record of efficiently handling calls, providing sound solutions, and meeting quotas.

Provided on-site installation, service, and support for hospitals and clinics in Midwest region. Provided our accounts with prompt 24-hour on-call service and phone support. Responsible for configuration, installation, and repairs for hardware and software. Provided central supply manager and staff with training on hardware and software programs. Setup bar codes on all hardware to scan IT equipment.

Responsible for monitoring accounts nationwide for burglar, fire, & medical emergencies. Assist service technicians with repairs and new installations Operate computers to monitor residential and commercial accounts.