Jeff Snowden Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Completing course work and projects within the 17-week MSSA Server and Cloud Administration track. Focus is on various server and cloud technologies including Windows Server 2016, Windows Server 2019, Windows Server 2022 and Microsoft Azure. In addition to the technical coursework; the MSSA provides Microsoft employees to teach, coach, and mentor Students to not only be highly skilled technicians, but also soft skill development, resume writing, and interview coaching.

Arlington, Virginia, Us

Senior Technology ManagerDirected and mentored 5 team members on the operations and management of a mid-size organization servicing 350 customer devices, 280 user accounts, and 7 servers with exceptional results.• Led a 276-item network and end-user device upgrade and deployment to 8 locations worldwide; maintained cutting-edge communications in the field• Planned and led the migration to Microsoft Office365 for 280 customers with no loss of data or services while maintaining an appropriate cyber-security posture• Oversaw the completion of more than 579 trouble tickets for an organization of more than 280 end-users with an efficiency rating of 98%

Arlington, Virginia, Us

Provided strategic automation and technology support to senior executive-level customers for a global organization comprised of 47,000 employees with a 97% reliability rate.• Led the implementation and design team for the integration of a Commercial Solution for Classified node that provides connectivity for both unclassified and classified voice and data networkso Created flexibility and scalability for users to stay connected while mobile• Used advanced networking and diagnostic tools while serving as a Tier 2 system and network administrator; constantly sought ways to improve self and organization

Arlington, Virginia, Us

Led a team of 26 technicians and analysts to provide world-class IT customer support and services to a mid-level Special Operations organization across multiple states and 3 continents with a 98% reliability rating.• Managed the chain of custody of sensitive communications security material through fast-paced and fluid environments with no losses or administrative compromises during the tenure • Coached team members on the importance of cybersecurity principles and practices; maintained the highest percentage of certified professionals out of six organizations• Managed the accountability, functionality, and maintenance of sensitive communications equipment valued at more than $1.7M

Arlington, Virginia, Us

Instructed 3,785 students on the principles of Radio Communications, Radio Wave Propagation, Antenna Theory, and Construction and Digital Signature Reduction with a 98% graduation rate.• Bridged the knowledge gap between tactical RF networks and traditional IT for 950 reconnaissance professionals from the DoD and other government agencies • Directed the organization’s resiliency program ultimately increasing morale by 35% and productivity by 42% within the organization as identified by survey data gathered from employees• Trained and certified 25 junior instructors to teach and facilitate student tactical radio operations to include troubleshooting and field expedient antennas during the culminating practical exercise