As a member of the Senior Leadership team- my role is to identify, implement, and evaluate opportunities to maximize profitability and implement cost controls, recognizing the full revenue potential for each retail location. I lead the internal Accounting, Audit, Cash, Commission, and Payroll teams with full responsibility for production and accuracy of monthly financial reports regarding operational execution and overall Company/Business unit financial performance. I am also responsible for annual forecasting and monthly budgeting process for all enterprise businesses. Within this role, I oversee the full inventory lifecycle (procurement to liquidation) for company inventory holdings. I also lead the team that provides sales modeling and financial forecasting for all company acquisition targets, while leading corporate integration efforts (once acquired). Finally, I also structure and host a monthly Company Executive Business Review. Select achievements include: *Led corporate team through implementation of 120 (and counting) business units through acquisitions while refining internal processes*Increasing monthly profitability by 15% per location year-over-year through the development of operational scorecards, enhanced process execution, and a robust performance management framework for all retail locations*Implementation of cost reduction strategies that saved $1.9 million annually through successful integration of 3 new external partnerships/programs

In this expanding role, I directed labor and expense management, supply chain operations, inventory control, and customer service, overseeing a profit and loss portfolio of $1.5 billion annually across 55 big-box retail locations.I managed retail operations and in-store services, including Geek Squad, focusing on process implementation and strategic execution in key areas such as merchandising and brand standards, online order fulfillment, customer experience enhancement, and retail supply chain leadership.I also developed employee mentorship and career pathing initiatives while overseeing retail service repair and fulfillment operations. I also ensured the Market retail leadership team was equipped with strong business acumen and KPI knowledge, taking ownership of performance management and identifying execution gaps in alignment with corporate finance objectives. Notable achievements include:*Nationally recognized as top performer in role due to profit maximization, team performance, and cost savings ($1.3M in realized incremental profit).*Conducted monthly Market P&L workshops that provided a structured learning environment for store leaders, enhancing financial acumen and fostering collaboration. This initiative was adopted nationally, contributing to organizational growth and performance improvement.*Successfully enhanced Geek Squad productivity by 15% while elevating the Net Promoter Score (NPS) to industry-leading levels through the implementation of a structured performance management system and a robust recognition program.*Developed a streamlined Online Order Fulfillment process that enabled store associates to navigate operations more efficiently and optimize order batching. This improvement led to top-tier employee productivity and fulfillment rates, subsequently scaled nationwide.

Headed the daily operations of a high-volume ($50M+) retail location, with full accountability for profit and loss, client experience, employee environment, and community presence. Led implementation of the company sales and operational strategies, with a focus on customer experience, employee environment, operational performance, while maintaining shrinkage and expense control.Responsibilities included managing budget allocations, conducting employee evaluations, and optimizing overall staffing for the location.Select Achievements include:*Provided coaching and mentorship on management principles, sales fundamentals, and process execution, leading to nine consecutive quarters of revenue growth.*Implemented a strategic operational plan designed to enhance customer and employee loyalty, which included introducing an incentive program that encouraged employees to gather customer feedback through service surveys. These initiatives resulted in a 20% year-over-year improvement in customer satisfaction metrics and positively impacted sales performance.*Successfully promoted 18 leaders into advanced leadership roles through a comprehensive store development training program, reinforcing succession planning and enhancing overall operational effectiveness.*Organized community fundraisers and staff volunteer opportunities for local charitable organizations, enhancing corporate social responsibility and community engagement including: St. Jude Children’s Research Hospital, Shriners Children's Chicago, and Feed my Starving Children.