Jeff Sowers Email & Phone Number

Denver, CO, US

Phoenix, Arizona, US

• Responsibilities: leadership and development of two front-line managers and their respective teams (Engineering and Service Desk), project portfolio and roadmap management, service catalog management, budget planning.
• Rapidly executed an orderly firmwide transition to telework in response to COVID-19. This was made possible by a proactive telework readiness assessment, an expedited remediation of the identified capability gaps, as.
• Lead the design, implementation, and migration to a new ITSM platform (EasyVista) which simultaneously matured and streamlined the management processes for Incident, Request, Problem, Change, Knowledge, and Asset.
• Created focus and consistency for department staff by standardizing frameworks for work pipeline management and oversight.
• Fostered a department-wide “IT Rockstar” culture of defined professional traits through continuing education, peer recognition, and incentive.
• Responded to generational changes in the workforce while enhancing department retention and engagement with a professional development program featuring career coaching, training, and monetary and time investment in.

Scottsdale, Arizona, US

• Responsibilities: Build and lead a team responsible for the end-to-end success of a catalog of TB Consulting’s service offerings, including: Private Cloud, Community Cloud, Desktop-as-a-Service, and DR-as-a-Service..
• Lead the creation of a new practice and the necessary workflows, communication channels, and processes to enable immediate client delivery in parallel with rapid service definition and sales pipeline support.
• Architected standardized and scalable service platforms while maintaining the flexibility to be tailored to client’s unique business needs.
• Developed costing, pricing, delivery, and service transition frameworks which were adopted as standards throughout other practices in the organization.
• Built peer relationships with client IT leaders enabling us to work together as partners in IT service delivery.
• Drove organizational culture changes and established myself as a champion of alignment, open communication, and accountability.

Scottsdale, Arizona, US

• Responsibilities: Drive sales with technical expertise, account management skills, sales ability, and customer focus. Build long-term business relationships and become a trusted advisor within each account. Translate.
• Collaborated with Practice and Operations leaders to build client solutions which advanced our internal capabilities and provided greater client value.
• Conducted consulting engagements and developed strategic technology roadmaps for clients.
• Mentored new Solutions Architects as well as Engineers and Operations Specialists.
• Developed polished presentation collateral which became standards for the entire sales team.

Phoenix, US

• Responsibilities: team leadership and development of Systems and Helpdesk teams (7~13 directs), project management, infrastructure architecture, systems engineering, strategic planning, process improvement, policy.
• Championed and architected a datacenter modernization leveraging hyper-converged infrastructure. The solution encompassed predictable and incremental scalability, data-at-rest encryption, disaster recovery replication.
• Ensured systems and solutions compliance with HIPAA, SOX, and PCI regulations. Participated in multiple routine audits per year.
• Directed the strategic transition of the Help Desk team toward an ITIL Service Desk model through the development and adoption of new tools, processes, and workflows while simultaneously improving customers’ experience.
• Developed metrics, reports, and dashboards to analyze Help Desk performance and utilization.
• Diplomatically coordinated the integration of systems and team members gained in the acquisition of another organization.

Phoenix, US

• Responsibilities: team leadership and development of Systems and Helpdesk teams (2~7 directs), infrastructure architecture, systems engineering, project management, strategic planning, process improvement, policy.
• With 90 days’ notice, stood up an east-coast operations center leveraging end-user virtual desktops and Nutanix hyper-converged infrastructure. The infrastructure model was designed as a template for future sites.
• Expanded the usage of VDI to in-office workstations; engineered and managed the transition of VDI back-end to Nutanix hyper-converged infrastructure.
• Recruited seven team members to keep pace with company’s growth and increasing workload.
• Built a culture of teamwork through the implementation of team meetings, collaboration tools, knowledge sharing, and open communication.
• Fostered personal growth of team members by implementing one-on-ones, various training resources, dedicated training time, and the introduction of tiered titles and pay ranges for attainable career pathing.

Phoenix, US

• Responsibilities: team lead, systems engineering, automation scripting, process improvement, server and application administration, storage administration, backup administration, switch administration, firewall.
• Lead the systems infrastructure through a 500% growth in server and service footprint for a growing company.
• Designed and implemented a scalable VMware vSphere datacenter infrastructure on IBM BladeCenter and NetApp storage, transitioning the organization to a “virtualize first” methodology.
• Collaborated with manufacturer on the architecture of a new medical management platform running a.Net, Tomcat, and Oracle stack. Executed the implementation of resultant architecture across four environments and fully.
• Designed and implemented a VMware View VDI environment for the launch of a highly successful work-from-home program.
• Redesigned and rebuilt data backup solutions leveraging NetApp and storage-level snapshot and replication technologies to keep backups of a growing dataset within defined backup windows.

Phoenix, US

• Responsibilities: server and application administration, storage administration, systems engineering, backup administration, 2nd tier helpdesk escalations.
• Instituted high-availability throughout the enterprise by leveraging Microsoft Failover Clustering for file, print, DHCP, SQL Server, and Hyper-V services.
• Developed custom script for remotely transferring full user profiles between computers
• Planned and implemented the reorganization of enterprise data across SAN and NAS to increase performance and business flexibility.
• Implemented Microsoft Deployment Toolkit and WDS to automate desktop imaging and consolidate on a single gold image regardless of hardware model.

US

• Responsibilities: server and application administration, 2nd tier helpdesk escalations, backup administration, systems engineering.
• Worked with stakeholders to migrate to new network drives and folders restructured to align with business needs.
• Designed and implemented new backup strategy utilizing Symantec Backup Exec.
• Leveraged custom VBS scripts to develop single golden image for desktop and laptop workstations, eliminating the need to maintain model specific images.