Playfora is a fintech venture-backed startup that's redefining e-commerce with a payment application that makes it easy to sell items via limited-entry raffles while also making a positive impact!

*Partner with Government, education, and non-profit accounts in the Sandhills region of SC*Assist entities with increasing revenue through operational efficiency, improved customer satisfaction, new revenue streams, and streamlining processes. *Help educational and mentoring entities incorporate technologies to decrease the digital divide and increase on-site security

Work with Government, Non-profit, Healthcare, Financial Services, Property Management, Service Industry in the Richland, Fairfield, and Chester CountiesBuild partnerships to integrate technology to improve costs, visibility, safety and security to better manage workforce's and cities.•Winners Circle •Top 5% Activations. 178% to quota

• Expert oversight to the entire retail store functions, including designing and executing a creative sales strategy to successfully sell Verizon Wireless products and services• Leadership and motivation to employees to perform beyond goals and expectations• Keen management of store inventory and budgets; assessment of inventory turns; and preparation of sales reports• Spearheading of a team of 28 employees, which include coaching, giving feedback, and creating action plans to improve performance• Facilitation of weekly sales report analysis and coordination of weekly action plans to assistant managers and sales representatives• Substantial contribution in expanding the store into one of the largest locations in South Carolina• Known for driving positive customer experience throughout the store, thus earning the Gold Store Award for 2016

• Hands-on supervision to 20 employees to successfully achieve store monthly goals by providing constructive feedback and action plans• Strategic resolution of customer escalations while guaranteeing consistent delivery of exceptional customer service• Organization of internal visual merchandising and displays to guarantee alignment of store appearance with company standards as well as to optimize product visibility• Establishment and institution of a district sales training that successfully positioned the district to its highest ranking in balance• Recognition for turning an under performing store to get a new “smart store”, thus enabling the store to be included in the top 35 for balance, top 10 in year over year growth, and top 3 for customer satisfaction in 2013

• Keen management of a team of 20 employees to efficiently administer daily store operations• Full accountability in encouraging employees through one-on-one coaching, performance evaluation, and action plan development• Assessment of weekly sales reports and facilitation of weekly action plan presentations to assistant managers and sales representatives• Employment of a motivational and engaging management style, enabling half of the representatives to receive the Winner Circle Award• Development and execution of strategic solutions to streamline sales and customer service, thus allowing the store to be included in the top 10 in percent to quota and 1st in customer satisfaction in 2012

• Commendation for designing and executing a system to rank sales representatives according to various metrics, enabling a more focused approach in guiding and coaching team members• Thorough evaluation of sales reports while recommending improvement of current sales processes and operations to the store manager• Acknowledgment for transforming a severely under performing location to a store that consistently positioned within the top 5 in year-over-year growth

• Adept at assessing customer needs and providing products and solutions aligned with their requirements, showcasing how company products and services could positively impact their lives• Proactive participation in both formal and informal training programs to improve knowledge of retail store operations and keep abreast of company, market, and industry trends• Efficient at processing customer transactions and auditing cash receipts• Establishment and cultivation of positive working relationships with customers to identify and secure new opportunities to expand customer base• Recognition for being one of the top 10 district sales representative eight times, as well as the top producing sales representative in the district in terms of growth numerous times• Finished in the top 5% of the South Area in growth metrics• Recipient of various awards and accolades such as being included in the following rankings:o Top 5% for growth in the south area market 2010o Top 10 sales representative in balance 2010o Top 5 sales representative in the district for growth in 2010

• Efficient management of high volumes of inbound calls, while ensuring consistent delivery of exceptional customer service• Adept at troubleshooting client inquiries and handling calls and escalations

• Full accountability in responding to customer inquiries and concerns; administering equipment delivery and pickup schedules; developing and evaluating daily business reports; as well as guiding customers in selecting, operating, and maintaining various equipment• Close interface with clients through phone and email• Identification of customer needs and facilitation of negotiations on pricing based on current market conditions and competitor pricing• Establishment of two programs that were adopted throughout the Southeast region• Execution of new accounts for all positions as the district leader• Efficient at acting as one of two sales coordinators in the Southeast region to enhance the Hertz Internet learning program