Jeff Sprague Email and Phone Number
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Jeff Sprague is a Strategic Design | Journey Transformation | Product Management at Truist. He possess expertise in concept development, sketching, product design, illustrator, design thinking and 13 more skills. Colleagues describe him as "Jeff demonstrates the intersectional paradigm of design skill, intuition, empathy, and emotional intelligence when creating product designs. This synthesis of design from a core of understanding and internalization of needs, combined with sensitivity to program and client dynamics remains uncommon in my career of design professionals. I hope one day to work with him again or otherwise use his services. He just makes teams better." and "Jeff is an innovation force. I hired him fresh out of school and watched him quickly develop into a highly influential designer. His secret weapon is a ravenous hunger to learn. Working on our highly cross-functional consulting team, he took full advantage of each opportunity to develop new skills and gain new perspective. It’s an inspiring approach that earned him credibility from colleagues and clients. All of these experiences add up to impressive knowledge across a range of topics. Building on his foundation in product design, Jeff soon became a valued contributor in research, UX design, and service design. When he connects dots across these different disciplines, he begins to offer holistic solutions that can change business trajectories. Jeff is an ever reliable source of disruptive ideas, with the skills to back it up. With boundless curiosity and trend forward vision, Jeff will be a transformative force anywhere he takes his many talents."
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Experience Architecture Lead, SvpTruist Jan 2024 - PresentCharlotte, North Carolina, UsEstablishing a strategic design practice within Truist's Wholesale Banking Line of Business// I left my dream role to pull up a seat for design at the business table... more to come soon!
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Principal Service Designer, VpTruist May 2023 - Mar 2024Charlotte, North Carolina, UsLead Designer for Client Journeys & Client Experience (CX) in Commercial Banking. // Led the design strategy of Truist Business Lifecycle Advisory, a go-to-market strategy with $400MM annual opty. focused on discovering clients' needs and providing consultative ideas and solutions. Initiatives ranged from iterative strategy design, to talent coaching guides, to client technology explorations. Early analysis shows significant improvements in VOC and previously untapped NBR.// Directed the design research, strategy, & service design efforts of reimagining E2E Client Experiences across digital services & advisory relationships.// Partnered with Executive Leaders on top strategic initiatives. Responsible for the design strategy and facilitating progress on complex challenges through multidisciplinary co-design & systems level design thinking methods.// Championed a client-centered framework based on "jobs to be done" to identify client needs for strategic advisory & financial product opportunities.// Furthered a digital servicing model through strategic alignment, service blueprints / client journies, & teammate-powered innovation.
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Senior Service DesignerTruist May 2022 - May 2023Charlotte, North Carolina, UsLead Designer for Client Journeys & Client Experience (CX) in Commercial Banking.
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Strategic DesignerJeff Sprague Design Jun 2020 - May 2022Various side pursuits while full-time Master of Design student at the Institute of Design: // Crafted & Co-taught a pilot course for a Fortune 100 firm which explored workshop design & facilitation to a select group of top innovators who went on to teach the course to a broader audience.// Launched an espresso accessory, selling 1,750 units in one year with 90% profit margins, all 3d printed in my office closet - identified a market gap, I iteratively designed a tool that relieved common pain points, developed a 3D printing production system, and opened shop on Etsy. It was an Etsy Best Seller within a week; prompting established coffee companies to create their own mass-produced tools.// Designed strategy maps for Design Agencies, and firms in the delivery & medical device industries. -
Mdes Service Design InternDelve Jun 2021 - Aug 2021Madison, Wisconsin, Us// Advanced special project for firm President related to M&A strategy// Assessed employee onboarding & internal service, presenting findings and recommendations for near-term and cultural improvements.// Collaborated on service and business strategies for local nonprofit social service. -
Senior Product Experience StrategistRadius Innovation & Development Mar 2020 - Jun 2020Clinton, Massachusetts, UsGuided clients through the product innovation process to find meaningful solutions and establish viable strategies. Working with a multidisciplinary team, I conducted and synthesized research, facilitated workshops, established strategic frameworks, designed digital and physical product experiences, prototyped and tested ideas to arrive at appropriate solutions per client goals. -
Product Experience DesignerRadius Innovation & Development Dec 2015 - Mar 2020Clinton, Massachusetts, Us
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Design InternJosh Owen Llc Jun 2015 - Aug 2015Engaged in the research and development of concepts for Loll Designs, Kikkerland and Umbra Shift. Also involved in the storytelling ideation and content development of Josh Owen’s book, Lenses of Design. -
Bevier Gallery AssistantRochester Institute Of Technology Mar 2012 - May 2015Rochester, Ny, UsI assisted with show layouts, installation and lighting of the work in the gallery. I had the pleasure of mounting shows including work such as Wendell Castle's iconic Molar Chair, Frans Wildenhain's ceramic work created at the Bauhaus, RIT's first Design Autopsy of Industrial Design Alumni.Other responsibilities included gallery attending and quality assurance for all cheese trays during gallery openings. -
Co-President, Art House Living CommunityRochester Institute Of Technology Mar 2012 - Mar 2013Rochester, Ny, UsCo-Leader of the 45 person living community and alumni network of creative individuals; maintained community service, school wide activities, overseeing the Student Executive Board and collaboration with Residence Life.
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Industrial Design InternBzdesign, Inc. Sep 2013 - Mar 2014Rochester, New York, UsFully integrated in the user-centered design of medical products. Responsibilities included user research, concept generation, foam core prototypes and CAD modeling. -
Furniture + Environment Design InternDickinson By Design Jun 2012 - Aug 2012Immersed in the design process of both studio made furniture and location specific hand-build interiors. Designs were prototyped on location and built using naturally felled lumber.
Jeff Sprague Skills
Jeff Sprague Education Details
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Institute Of Design (Id)Design Strategy And Leadership -
Rochester Institute Of TechnologyIndustrial Design
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Detroit Country Day SchoolHigh School
Frequently Asked Questions about Jeff Sprague
What company does Jeff Sprague work for?
Jeff Sprague works for Truist
What is Jeff Sprague's role at the current company?
Jeff Sprague's current role is Strategic Design | Journey Transformation | Product Management.
What is Jeff Sprague's email address?
Jeff Sprague's email address is je****@****spd.com
What is Jeff Sprague's direct phone number?
Jeff Sprague's direct phone number is +124821*****
What schools did Jeff Sprague attend?
Jeff Sprague attended Institute Of Design (Id), Rochester Institute Of Technology, Detroit Country Day School.
What skills is Jeff Sprague known for?
Jeff Sprague has skills like Concept Development, Sketching, Product Design, Illustrator, Design Thinking, Solidworks, Indesign, Industrial Design, Design Research, Design Strategy, Photoshop, Adobe Creative Suite.
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