Responsibilities: • Serves as liaison between business community and the IT organization (and IT departments) to provide technical solutions that meet corporate user needs. • Uses knowledge and experience leveraging both IT solutions and business process improvements. • Translates high level business requirements into functional specifications for Corporate Applications and assist peers on implementation of the solution. • Understands technical problems and solutions in relation to the current, as well as the future technical environment.• Reviews, analyzes, and evaluates business systems and user needs to formulate systems that parallel overall business strategies/processes and documents/verifies use cases.• Performs analysis of existing and new IT services to determine customer operational requirements and implementation strategy.• Documents and analyzes IT service delivery models and processes, recommend improvements and opportunities to automate processes and functions to improve customer satisfaction, lower cost and drive efficiencies• Identifies processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, and develop process performance measures• Supports development of tactical plans from the strategic technology roadmap• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.• Assists in the business process redesign and documentation as needed for new technology.• Understands relational database concepts and client-server concepts.• Documents requirements and use cases and then test scenarios to verify use cases and fulfillment of the requirements.• Maintains expertise in the business and IT units supported and understands corporate applications Atlassian JIRA and Confluence systems and capabilities• Creates and provides training documentation for corporate applications business users

* IT Business Analyst* Process Improvement and Automation

• Responsible for defining, delivering and promoting a flexible and cost effective corporate architecture that is driven from business needs• Collaboratively defined and updated the current state and future state Architectures for the front-end, back-end and core infrastructure services• Collaboratively developed and communicated the Hardware Technology Roadmap • Provided input to the business plan(s) for moving to future state • Delivered the Technology Investment components of that Architecture (including sun-setting replaced components) • Collaboratively set standards for hardware and operating systems • Documented patterns and best practices for hardware and promoted re-use• Collaboratively governed standards

Testing and documenting Dell storage solutions.

Manage Server Golden Image DevelopmentManage server hardening based on applications to be installed and purpose of serverKey contributor deploying over 130 new IBM servers in less than 2 weeks. Created imaging process, deployed servers, under budget, under estimated time, and without disruption to normal business.Team member for data center openings and shutdowns.Manage Lights Out environment using latest HP technology Developed process using ILO and iso file for remote imaging.

Lead roles in transitioning and shutdown of IT operations with no business interruptions during several mergers and the closing of Siemens operations in Austin. (Major Mfg/R&D facility)* Administered NT Servers (including File and print, Exchange, SAP on Oracle, file system, database backups, Virus Protection, SQL, RAS and IIS servers) in manufacturing environment with on call duties 7x24

Server/Network Admin for TX DPS - Texas Rangers DivisionAdministered NT Servers (including File and print, Exchange, Backups, Virus Protection, SQL, RAS and IIS servers)Managed disaster recoveryPerformed PC installations and hardware upgrades