Associate Vice President, Customer Experience Operations & Platforms
Current
Feb 2023 - Present
AeroLeads people directory · profile
Jeff Stephenson Email & Phone Number
Associate Vice President of Customer Experience Operations
at
Warner Music Group
2 work emails found
@wmg.com
3 phones found area 212
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Vice President of Customer Experience Operations
Location
Cornwall, New York, United States
Who is Jeff Stephenson? Overview
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Quick answer
Jeff Stephenson is listed as Associate Vice President of Customer Experience Operations at Warner Music Group, based in Cornwall, New York, United States. AeroLeads shows a work email signal at wmg.com, phone signal with area code 212, and a matched LinkedIn profile for Jeff Stephenson.
Jeff Stephenson previously worked as Associate Vice President, Customer Experience Operations & Platforms at Warner Music Group and Senior Director of Customer Service at Warner Music Group. Jeff Stephenson studied at Dominican University New York.
Company email context
Email format at Warner Music Group
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{first_initial}{last}@wmg.com
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AeroLeads found 2 current-domain work email signals for Jeff Stephenson. Compare company email patterns before reaching out.
Profile bio
About Jeff Stephenson
Motivated customer service manager with over twenty years of experience. Specializing in overseeing global in-house and outsourced customer experience teams while upholding world-class standards. Keen expertise in supporting the Multi-Channel Digital Commerce customer experiences. Excellent organizational, communication and leadership skills to motivate and promote outstanding service in a team environment.
Listed skills include Marketing, Management, Email Marketing, Customer Service, and 16 others.
Current workplace
Jeff Stephenson's current company
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10 roles · 30 years
Jeff Stephenson work experience
A career timeline built from the work history available for this profile.
Senior Director Of Customer Service
* Setting clear goals and objectives for the customer experience department.* Leading a team to understand and resolve customer issues, focusing on improving overall satisfaction.* Collaborating with UX and Analytics teams to understand customer needs and develop strategies for growth.* Mapping out customer support processes to ensure timely resolutions.
Mar 2013 - Apr 2023
Ticket Master Assistant
Levon Helm Studios
- Provided support for ticketing booth and check-in processes.
- Collaborated closely with management to resolve customer issues effectively.
- Assisted in managing merchandise inventory at the retail booth.
- Offered support to artists as needed.
- Managed presence on major social networking sites.
2007 - Apr 2018
Director Of Customer Service
Mar 2012 - May 2013
Director Of Customer Service
- Revamped the customer support department with strategic restructuring.
- Implemented and oversaw helpdesk management software to streamline operations.
- Achieved a significant 40% decrease in incoming support emails within the first 3 months, while boosting team productivity.
- Proactively identified support trends and delivered actionable insights to relevant departments.
- Managed Better Business Bureau inquiries, elevating the rating from F to A+.
- Played a role in developing and executing impactful social media and web strategies.
Aug 2009 - Mar 2012
Customer Support Manager
Workspeed
- Provided account services to major real estate companies, ensuring their needs were met.
- Stayed informed about Workspeed products, remaining knowledgeable about new releases and services.
- Maintained accurate and timely documentation to efficiently resolve common issues.
- Cultivated positive relationships with clients and partners to foster collaboration.
- Implemented and managed helpdesk management software to streamline support processes.
- Supervised the investigation of complex complaints, ensuring thorough resolution.
Oct 2008 - Aug 2009
Director Of Member Services
- Established a comprehensive customer service infrastructure from the ground up.
- Managed customer service and community relations for prominent artist fan club sites including DavidBowie.com, RollingStones.com, Madonna.com, MariahCarey.com, Sting.com, and ThePolice.com.
- Implemented cost-effective strategies for hiring and managing both on-site and remote staff.
- Oversaw global ticket presale operations for all fan club properties.
- Introduced various help desk tools and software to streamline operations.
- Developed user-friendly self-help applications for enhanced customer support.
Sep 2001 - Sep 2008
Customer Service Manager
Smartserv Online, Inc.
- Spearheaded the development and ownership of the customer service process at SmartServ.
- Established and managed an off-site call answering service for after-hours support.
- Implemented and utilized HP Service Desk software to enhance support operations.
- Contributed to the evolution of internal Administrator tools and applications.
- Managed the creation of user IDs and passwords for demo and live applications.
- Played a key role in the quality assurance (QA) process for new product features and applications.
2001 - 2001
Director Of Customer Loyalty
Imix.Com
- Managed customer service operations for 75+ affiliated partner websites.
- Implemented diverse customer loyalty initiatives.
- Developed and oversaw the customer returns and credit process.
- Communicated customer issues and feedback to internal departments.
- Monitored feedback from focus groups and website beta testers.
- Consistently achieved and maintained customer loyalty goals.
1997 - 2000
~3 yrs
Operations/Fulfillment Manager
Nice Skate Shoes Inc.
- Managed warehouse operations, optimizing inventory and shipping.
- Implemented warehouse management software for efficiency.
- Communicated with sales reps and vendors regularly.
- Addressed customer service issues promptly.
- Expanded and maintained the customer database.
- Collaborated with team riders for brand promotion.
1996 - 1998
~2 yrs
2 education records
Jeff Stephenson education
Education record
Dominican University New York
Associates Degree, Liberal Arts And Communications
Rockland Community College
FAQ
Frequently asked questions about Jeff Stephenson
Quick answers generated from the profile data available on this page.
What company does Jeff Stephenson work for?
Jeff Stephenson works for Warner Music Group.
What is Jeff Stephenson's role at Warner Music Group?
Jeff Stephenson is listed as Associate Vice President of Customer Experience Operations at Warner Music Group.
What is Jeff Stephenson's email address?
AeroLeads has found 2 work email signals at @wmg.com for Jeff Stephenson at Warner Music Group.
What is Jeff Stephenson's phone number?
AeroLeads has found 3 phone signal(s) with area code 212 for Jeff Stephenson at Warner Music Group.
Where is Jeff Stephenson based?
Jeff Stephenson is based in Cornwall, New York, United States while working with Warner Music Group.
What companies has Jeff Stephenson worked for?
Jeff Stephenson has worked for Warner Music Group, Levon Helm Studios, Artist Arena, Plasmanet, Inc., and Workspeed.
How can I contact Jeff Stephenson?
You can use AeroLeads to view verified contact signals for Jeff Stephenson at Warner Music Group, including work email, phone, and LinkedIn data when available.
What schools did Jeff Stephenson attend?
Jeff Stephenson studied at Dominican University New York.
What skills is Jeff Stephenson known for?
Jeff Stephenson is listed with skills including Marketing, Management, Email Marketing, Customer Service, Software Documentation, Social Media, Account Management, and Social Media Marketing.
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