Jeffrey S. Email & Phone Number

United States

Provide strategic direction on IT governance, risk, implementation, and user experience.Provide guidance on organizational leadership, including mission, vision, and first principles.

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San Francisco, California, Us

- Developed, executed, and maintained a comprehensive strategy for enterprise applications, aligning with Docker's goals and objectives, with an intense focus on a user-centric approach to service design, usability, and availability. Instilled a value of sustainability, using several strategies (e.g., automation, AI, redesign) to maximize the value of existing systems for multiple organizations.- Partnered cross-functionally on the development, customization, and integration of enterprise applications, including IAM, cloud services (AWS, Azure), endpoint and asset management, productivity and developer tools, HRIS, FP&A, and other business-critical systems, ensuring seamless interoperability and data flow across platforms to optimize business processes and enable data-driven decision-making.- Collaborated with external partners to evaluate, select, and implement enterprise software solutions. Managed vendor relationships, contracts, and service level agreements to ensure quality delivery and value for the organization.- Established governance frameworks, policies, and procedures for the deployment and usage of enterprise applications and general IT operations. In partnership with Information Security, ensured compliance with regulatory requirements, data privacy standards, and industry best practices, achieving SOC2 Type 2 attestation with no exceptions. - Built and mentored a high-performing team of four full-time and three contract IT staff who support 650+ users daily, administer critical infrastructure, write automation for several teams, and are driven by IT's mission, vision, and tenets. - Fostered a culture of collaboration, and innovation. Delivered leadership training on feedback company-wide, and am consulted as a leader and mentor by individuals across the company.

Santa Monica, California, Us

- Developed flexible processes enabling PMO to managing small tightly-scoped projects and large broadly-scoped projects with company-wide impact.- Developed project and program success metrics and KPIs, and implemented methods to quantify risk and ROI.- Created a comprehensive OKR program for the IT organization that was socialized to other organizations in Snap for its recognized value.- Project managed the technical integration of over US $1B of Snap acquisitions, and developed a comprehensive technical M&A run book. - Created a cohesive and trusted PMO team by improving internal communication; building relationships with cross-functional partners; developing internal skill sets through regular knowledge sharing exercises; and fostering deep collaboration. - Was one of a panel of leaders in the Manager Boot Camp, an internal training program to train new managers in leadership techniques, principles, and Snap values.

Los Gatos, Ca, Us

> Technology Support, Planning, and Business Alignment <- Helped lead a multi-org merger consisting of several teams into the conglomerated Netflix Technology Services organization, supporting Netflix Studio and Corporate businesses globally.- Managed the Global AV Operations and IT service desk teams, supporting numerous technologies in corporate lines of business, and thousands of users in distributed offices the Americas (Cloud and SaaS apps, SSO, productivity tools, employee lifecycle, mobile technologies, automation, etc.) - Improved and developed new workflows for management of intake pipelines for numerous teams, markedly improving NPS and CSAT, employee morale, and cost savings.- Worked with peers globally to develop the Netflix Technology Services Charter, defining scope of operations for all Technology Services teams; a "one path" model to streamline support requests for every Netflix employee around the world; and roadmaps leading to enhanced cross-functional partnerships in several verticals.- Partnered with Security teams and Technology Services peers to plan and execute a global phased rollout of endpoint management and automation tooling (Jamf, Chef, Munki) in two quarters- Implemented cross-training program to up-level service desk teams to troubleshoot conference room AV hardware, reducing response times and improving first time fix rate.- Oversaw AV and IT infrastructure builds (corporate and studio) for new Netflix offices and theaters globally- Built strong and lasting partnerships with cross-functional partners and stakeholders. > Organizational and Staff Development <- Developed sourcing and retention strategies for Technology Services- Directly participate in new hire process by interviewing candidates for all technical and managerial positions- Provide professional development, mentorship, and cross-functional opportunities for all direct reports

West Hollywood, California, Us

> Technology Strategic Planning and Business Alignment <- Provide oversight, direction, and leadership on the design, development, and implementation of endpoint lifecycle management processes- Approve and coordinate the process for selection, acquisition, development, and installation of all IT Operations hardware and software- Define, refine, and operate processes to ensure IT Operations roadmap is in line with business needs by regularly meeting with executive management and stakeholders to gauge satisfaction and ensure IT Operations strategy and resources align with company goals- Oversee tuning and capacity planning to ensure availability and response times meet or exceed SLAs> IT Operations Risk and Compliance Management <- Align with Security Operations, Compliance, and Legal teams to ensure security of production systems meets corporate expectations (SOX, SOC 2 Type II)- Assist the development and enforcement of security policies, procedures, and technology to protect corporate assets- Ensure a timely and accurate IT Operations management response to corporate audits > Organizational and Staff Development <- Developed sourcing and retention strategies for IT Operations staff- Directly participate in new hire process by interviewing candidates for all technical and managerial positions- Provide professional development for all IT Operations employees- Expanded IT Operations domains of responsibility from staff of two managing Help Desk in 2016, to staff of eight, managing cloud infrastructure, automation, network engineering, audiovisual engineering, and endpoint engineering today> Vendor Relations <- Maintain personal involvement in key vendor relationships, ensuring IT Operations core values are followed by all parties and Tinder’s best interests are pursued- Work with Legal teams to negotiate and approve contracts for all significant vendor engagements- Remediate vendor issues

San Francisco, Ca, Us

> Process Improvement <- Wrote automation for deployment of laptops for all employees across the world, and developed automated processes to manage endpoints throughout their lifecycle (Python, bash, AppleScript, Swift)- Wrote tools to automate deployment of developer environments leveraging Ansible, Munki, and Chef- Worked with Information Security team to help develop Twitter’s first Threat Information Platform, automatically discovering and reporting on the highest-risk endpoints in the environment (Python, bash, Tableau) - Developed tool (Python) leveraging ServiceNow, Jira, and JAMF APIs to centralize asset management of fleet of 3000+ Mac laptops> Technical Leadership <- Assumed role of highest technical escalation and lead for high-visibility, mission-critical development, automation, and deployment projects

Minneapolis, Mn, Us

Build integrated environments for computing, communications, and information access with specific focus on Casper Suite implementation for OS X and iOS management. Engineer strategies and solutions for global asset management and communication in SMB and F100-1000 enterprises.Work closely with Account Executives to demonstrate the capabilities of the Casper Suite to prospective clients, occasionally engaging in long-term proof-of-concept evaluations heavily focused on security, seamless integration into current environments, and rapid on-boarding of hundreds or thousands of machines. Occasionally develop custom-scripted solutions to unique and complex problems, sometimes while on-site.Participate in the technical portion of online and in-person demonstrations of the Casper Suite for OS X and iOS management, focusing on workflows specific to the prospective client viewing the demonstration, and frequently creating functional workflows on-the-fly to prove functionality.Leverage Salesforce CRM for opportunity tracking and collaboration; asset tracking and management; sales cycle management and information; and reporting.Maintain extremely close contact with prospective clients during evaluation phase of a sales cycle, which can range from weeks to months, and ensure a smooth transition from a prospective client to a new, paid client.

Minneapolis, Mn, Us

As a post-sales engineer, traveled to new clients to perform their JumpStart, a two-day on-site engagement during which I would configure, validate, test, and ensure successful implementation of the Casper Suite into a development or production environment.Implemented the Casper Suite into environments as diverse as small private schools to as complex as distributed, high-availability, and security-focused Fortune 100 finance, technology, and telecommunications infrastructures.Supported clients post-JumpStart in conjunction with Account Managers and Support staff.Occasionally custom-scripted solutions to unique and complex problems on-the-fly.Leveraged Salesforce CRM for asset, case, and client information and tracking and collaboration.

Los Angeles, California, Us

Honored to have been offered to take over the Computer Science teaching duties of the late Fr. Gus Cooper. Taught the fundamentals of computer science and programming using Python in an elective class for Sophomores, Juniors, and Seniors.

Los Angeles, California, Us

Planned, executed, and maintained multiple infrastructure enhancements, including migrations from First Class e-mail system to Exchange Server 2003; Active Directory upgrades; design and implementation of network upgrades from 100 Mbps to Gigabit and Fibre Optic connections across campus; and increasing the school's student-use computer availability from approximately 30 PCs for over 1,200 students to approximately 500 student-use Apple MacBooks, three Apple XServes, and an Apple XRAID in just over a year.Custom-scripted automated solutions for imaging, backing up, and running reports on OS X.Administered JAMF Software's Casper Suite for OS X management.Multi-tier helpdesk duties for staff, faculty, and students for both Windows and OS X.Assisted in the network capacity planning and design of a new, multimillion dollar science building.Administered Aruba Networks 5100 controller supporting Wi-Fi across multiple campus buildings and open areas and assisted in the design and capacity planning of WAP selection and placement in rooms and on facades around campus.PostgreSQL administration for Xythos CMS implementation.Administering backup, antivirus, and edge security products.

Beverly Hills, Ca, Us

Supported, configured, and maintained Exchange 5.5 and Active Directory infrastructure for a AAA 5 Diamond hotel in support of front and back office staff, executives, and hotel guests.Maintained and ensured nightly backups and printed daily reports using proprietary OS/400 management system.Staff- and guest-facing helpdesk duties.

Us

Installed, supported, and maintained Windows, Linux, and Sun servers to support a growing team of web designers, web developers, and C-level executives for an Adweek Top 50 agency.Configured and supported Windows, OS 9 / X, and Linux desktops used by web developers, 3D animators, and QA engineers. Maintained existing PBX phone system, including 66-block punch-down.Shell scripted the telephone hold music using a CLI MP3 player that looped a .mp3 argument.

Doctor Of Education - Edd, Organizational Leadership

Graduate Certificate, Learning Design Technology

Bachelor Of Applied Science - Basc, Organizational Leadership