Jeff Thomas Operations Executive Email & Phone Number

Dallas-Fort Worth Metroplex

I was originally brought into the business as the COO in 2015 and rejoined in the same capacity in 2023. I oversee all financial accounting, HR, payroll, vendor relations, and project management for the business. Additionally, I oversee the integration of 2 acquired businesses that expanded our service offerings into the Electrical Contractor, Plumbing, HVAC, MEP services, and Commercial Solar space.SELECTED ACHIEVEMENTS:✔ Generated a mid 6-figure operational cost savings by merging back-office and personnel from all 3 entities. ✔ Played a key role in the acquisition of a company that increase business in the commercial space.

Dallas, Texas, United States

I was brought into the global IT consultancy as a member of the US leadership team, overseeing all operations for Sales Operations, Cloud Operations, and Microsoft Licensing for the organization. In this role, I played a critical part in enabling continued support through a period of rapid growth, from $209M to $470M.Additionally, I took over Technical Support, Project Management and PMO operations to create cohesive project management processes.SELECTED ACHIEVEMENTS:Drove the transition to a customer service focused onboarding, including implementing new client touchpoints that ensured understanding of services and increased engagement throughout the customer lifecycle.Increased SLA attainment from 44% to 92%+ by creating and implementing processes and training on those processes to both new and existing staff.

Dallas, Texas, United States

I was brought into the startup energy services business to build and lead all operations functions. I focused on developing scalable operations, including accounting, HR, payroll, vendor, relationships, and project management strategies. I identified, developed, and implemented proper operational controls, reporting, and systems to maximize operational efficiency and future financial success.SELECTED ACHIEVEMENTS:✔ Developed SOPs for all functions and designed project management guidelines and processes; identified automation opportunities, efficiency, and cost reductions.✔ Saved $60K by consolidating application into a single source and subsequently negotiated costs on payroll, HR, and benefits solutions to generate a $180K cost savings.✔ Negotiated rates with subcontractors to deliver a 20% reduction in project costs, additionally achieved a 12% reduction in inventory spend.

Dallas/Fort Worth Area

I served as a key member of the executive leadership team to manage all safety, environmental, quality, cost, reliability, materials planning, and inventory for 3 plants and 300+ personnel. I oversaw development and performance of the annual operating and capital expenditure budgets.SELECTED ACHIEVEMENTS:✔ Supported 18% rapid growth without impacting quality or on-time delivery performance.✔ Led a large-scale plant redesign project to consolidate operations, which yielded a $1M potential annual cost savings.✔ Played a key role in developing a 5-year strategic plan that was presented to investors.

Carrollton, Tx

I was brought into the business to build and manage the Client Services department. I played a key role in improving overall service delivery through establishing and implementing SOPs and best practices across the organization.SELECTED ACHIEVEMENT:✔ Implemented monthly and quarterly services reviews to maintain SLAs and client expectations; developed and implemented action plans that optimized efficiency and client satisfaction.✔ Made significant improvements to customer satisfaction for a leading Mortgaging Services client.

Plano, Tx

I was recruited to the organization as a Director of Customer Service Operations for Green Mountain Energy Company (2007-2008) where I served as the main contact for pre- and post-sales support. In this role, I helped the business expand into new markets and maintain market competitiveness. I was promoted to VP of Commercial Operations within Green Mountain (2008-2011) and continued to lead market expansion for the business. I was again promoted to VP of National Commercial and Industrial Operations (2011-2013), where I successfully consolidated 3 subsidiaries into a single billing platform.ADDITIONAL ACHIEVEMENTS:✔ Delivered a $2.2M cost savings by utilizing in-house functions and an internal billing platform.✔ Led the team that won the first-ever J.D. Power and Associates award in Texas for Highest in Retail Business Customer Satisfaction for Billing and Payment, Price, Communications, and Customer Service.✔ Served as an essential leader during the company’s growth from 5,000 initial customers to 100,000+ commercial customers in 9 states.