* HP ProLiant server hardware support, ESXi, HP ILO firmware and VMware server administration.* Admin for MS platforms O365, Active Directory, Azure and Intune.* Work with DNS, DHCP, GPO and TCP/IP configurations for each facility location.* Responsible for daily VM server administration. Admin to 130 plus VM server environment using VMware for server administration.* Supporting associates from multiple production locations in North Ga and Alabama area, as well as remote customers.* Daily network monitoring using Red Canary, Carbon Black and Sophos endpoint utilities.* Acting Project Manager for various expansions, upgrades or improvements. While developing great working relationships with support vendors for all locations.* Installation of new hardware products, testing new equipment and software upgrades while developing work plans and preparing end-user documentation.* Responsible for Training onsite support technicians and other Help Desk personnel in a break fix environment.* Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.* Administrate and monitor Synology, Hitachi and Exagrid NAS devices for backups and file storage.* Work very closely with Veeam Backup software for disaster recovery, data and server backups.* Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.* Maintained excellent attendance record, consistently arriving to work on time* Allocating, maintaining, tracking, and troubleshooting of IT equipment used in production operations facilities.* Part of ongoing on-call rotation for after hours support.

• Provided second level support to resolve product and application problems and exceedcustomer service standards• Resolved or escalated challenges to appropriate resources for prioritization• Performed tracking, documentation, and status of service requests• Monitored resolution of problems to achieve closure• Performed setup and maintenance of computer systems by installing and upgradinghardware and software• Interacted with third party hardware and/or software vendors and initiated vendor services• Replaced all printer and workstation hardware with Evergreen refresh policy• Provided administrative support for Cisco phone system and voice mail systems• Coordinated meetings with multiple vendors; resolving service failures or issues

• Performed maintenance on all PC hardware, printers, telephones, cell phones, andperipherals used throughout the company, and facilitated warranty and service records• Maintained regular contact with hardware vendors for repairs and performed non-warrantyservice as required• Ordered PC parts and components to maintain an adequate inventory• Contributed, as a subject matter expert (SME) to the development, implementation andmaintenance of PC-related policies, procedures, and standards that conform withorganizational objectives and IT industry best practices• Documented technical issues and resolution, in accordance with corporate standards

• Interacted with over 1000 users with varying skills and job functions in a Windows 7 andWindows 10 environment• Set up workstations/laptops for new employees; use Symantec imaging software, use easytransfer tool to transfer data, configured systems, ensure network connectivity, installappropriate software and test hardware functionality before deployment• Converted all twin-ax AS400 technology equipment to Gigabit Ethernet technology for SAPimplementation which included workstations, printers, switches and scanning devices• Configured and deployed Cisco network 3500 series switches for various areas ofproduction, expansion projects and switch replacements or upgrades• Diagnosed LAN Cisco switches and other connectivity issues• Provided all database information for Shoretel conversion from Nortel phone system, thisincluded all call flow menus, voicemail boxes, phone extensions and recorded greetings• Researched, planned and implemented a wireless Cisco network solution for front officeareas and meeting room areas which provided a more accessible network for all users• Directed wireless project with Intermec Technologies engineers in planning, documentingand installing a wireless network solution for the warehouse areas• Provided inventory tracking solutions allowing managers to document accurate inventory• Traveled throughout Southeast performing computer replacements and network upgrades• Provided support for various hardware technologies such as Zebra thermal printers, ShoretelVOIP phones, various manufactures of LaserJet printers, IGEL thin clients, Kronos timeclocks, Intermec scanners, Dell and Lenovo computers