Jeff Tiffin

Jeff Tiffin Email and Phone Number

Senior Software Engineer Jira and Confluence @ PNC
Aubrey, TX, US
Jeff Tiffin's Location
Aubrey, Texas, United States, United States
About Jeff Tiffin

As an accomplished IT professional with over 20 years of experience, I excel in the support, development, implementation, and analysis of mission-critical systems. My career has been dedicated to leveraging technology to drive business success, particularly through the administration and optimization of the Atlassian suite, ServiceNow, and various DevOps tools.My most recent position was a Senior Consultant at Cprime Inc., where I provided strategic consulting on Agile transformations, cost optimization, and tool integrations for various clients. My role involved designing and documenting standards around the Atlassian suite, delivering training, and implementing custom workflows and automation.Previously, I served as an Atlassian Administrator at Geologics, leading data migrations, configuring infrastructure, and supporting DevOps processes post-merger for Raytheon and United Technologies. My ability to translate business requirements into technical solutions has been a key asset in these roles.At Sally Beauty, I was instrumental in migrating Atlassian applications and servers, and designing standard schemes. My tenure at Zale/Signet Jewelers further honed my skills in workflow engineering, containerization, and integration of Atlassian tools with other applications such as Service Now.My technical proficiency spans across cloud service providers, DevOps tools and a myriad of programming languages including C++, PowerShell, and Groovy. I am certified in various Atlassian products, Scrum, Safe 6 and have a micro certification in ServiceNow, reflecting my commitment to continuous learning and staying abreast of industry advancements.I thrive in collaborative environments, interfacing effectively with all levels of management, clients, and team members. My strategic analysis skills and meticulous approach have consistently delivered results, driving efficiencies and enhancing system performance.

Jeff Tiffin's Current Company Details
PNC

Pnc

View
Senior Software Engineer Jira and Confluence
Aubrey, TX, US
Website:
pnc.com
Employees:
62437
Jeff Tiffin Work Experience Details
  • Pnc
    Senior Software Engineer Jira And Confluence
    Pnc
    Aubrey, Tx, Us
  • Pnc
    Senior Software Engineer Jira/Confluence
    Pnc Sep 2024 - Present
  • Cprime, Inc
    Sr Consultant
    Cprime, Inc Dec 2022 - Jun 2024
    United States
  • Geologics/Raytheon
    Atlassian Admin
    Geologics/Raytheon Apr 2020 - Dec 2022
  • Sally Beauty
    Systems Engineer
    Sally Beauty Jan 2019 - Apr 2020
  • Signet
    Devops Analyst I
    Signet Mar 2016 - Apr 2020
    Irving, Texas
  • Signet
    Devops Engineer
    Signet 2018 - Jan 2019
  • Zale Jewelers
    Business Analyst Pos
    Zale Jewelers Jul 2013 - Mar 2016
    Irving
  • Santander Consumer Usa
    It Ops\Business Analyst Iii
    Santander Consumer Usa Apr 2012 - Jul 2013
    Responsible for research and exploratory testing on projects related to infrastructure, applications, and system upgrade/replacements.Responsible for coordination of environmental change request with multiple vendors and departments utilizing the Service Now tool.Responsible for coordination and management of projects and maintenance requests involving vendor project work.Responsible for managing the infrastructure vendor relationship.Responsible for obtaining signoff and archival of artifacts related to projects and maintenance requests.Responsible for eliciting business and technical requirements for projects and maintenance requests and drafting requirements documentation.Responsible for management of small to mid-size projects to relieve Project Managers.Participate in daily SCRUM meetings for certain projects.
  • Santander Consumer Usa Inc.
    Communications Engineer Ii
    Santander Consumer Usa Inc. Jun 2011 - Apr 2012
    Responsible for support, maintenance, and administration of the Aspect Unified IP 6.5.1 and Aspect Unified IP 6.6 Dialers Responsible for Aspect Software including M3, UCC, Telephony Monitor, Server Configurator, and Enterprise MonitorResponsible for Windows Servers, Linux Servers, and DCP’s related to the Aspect system.Responsible for any Windows or Linux services that control the Aspect system.Responsible for Blackberry, iPhone4, and iPad2 Activations and software configurations.Responsible for creating phone extensions and mailboxes using Avaya Site Administration and Avaya Modular MessagingFamiliarity with VoIP, SIP, and H.323 protocolsResponsible for support of 3CX, Avaya One-x, X-Lite softphones and Avaya 9620 IP phoneFamiliar with TCP/IP, PPOE, and troubleshooting connections at patch panelsFamiliar with the Service Now Ticket SystemFamiliarity with Apache Tomcat webservicesPacket analysis using WiresharkResponsible for What’s Up Gold Network Monitoring application
  • Fossil Inc
    Pos Support Analyst
    Fossil Inc Dec 2010 - Jun 2011
    Responsible for third level support of the SAP POS systemResponsible for analyzing and troubleshooting missing transaction data in POSDM and SAP BWResponsible for processing and re-processing files using TransnetResponsible for QA testing of builds and patches released by SAP prior to rollout to locations using manual and automated test scripts. HP Quality CenterResponsible for troubleshooting Wincor Nixdorf hardware and Verifone devicesResponsible for daily status reports and keeping management informed of issues involving the various Fossil locations concerning hardware issues, processing issues, and sales issues.
  • Benihana Inc
    Applications Support Analyst
    Benihana Inc Sep 2010 - Dec 2010
    Working remotely from home based in TexasResponsible for supporting the Radiant Aloha POS and EDC productsResponsible for supporting the Benihana, Haru, and RA restaurant concepts and responding to daily incidents with terminal hardware, software, configuration, printing, end of day, and credit card settlement issues.Collaborate with the business users to develop, design and implement enhancements to application releases.Create, maintain and execute test plans in conjunction with enhancement releases.
  • Neiman Marcus Information Systems
    Associate Applications Developer
    Neiman Marcus Information Systems Jan 2007 - Sep 2010
    Integral in the development of application enhancements in C and C++ languages, Unix scripting and Windows batch scripting. Responsible for Compuware automated test scripting.Collaborate with the business users to develop, design and implement enhancements to application releases.Create, maintain and execute test plans in conjunction with enhancement releases.Accountable for clear and timely interaction in dealing with third party vendors on specific hardware and software related issues.Managing and coordinating the applications side of new store projects.Work with various applications groups to ensure the Windows and Unix server setups, Informix database setups, in-store system setups, shipment of equipment, remote support and assistance with training and openings. Proficient in the daily support and operation of the POS, Restaurant, Package Manifest and Clientele systems. Support duties included, but were not limited to, software and hardware troubleshooting, issue resolution tracking, development of new issue resolution documentation, timely support and resolution of high visibility/high risk system issues (24/7 on call support).
  • Neiman Marcus Information Systems
    Senior Help Desk Analyst
    Neiman Marcus Information Systems Jan 2005 - Jan 2007
  • Neiman Marcus Information Systems
    Help Desk Analyst
    Neiman Marcus Information Systems Jan 2000 - Jan 2005
    Proficient in advanced troubleshooting of operating systems, in-house applications and hardware functionality. Provided exemplary second-level support by creating and publishing learning tips and techniques to resolve specific issues.Mentored junior level analysts in an effort to enhance and build their skill sets.GWI c. Support Incident Management Administrator. Areas of responsibility included, but were not limited to, application upgrades, ACL configuration, performing Lotus Notes Database queries, running and scheduling of Notes agents, and data reporting to upper management via Crystal Reports.Responsible for clear and timely interaction in dealing with third party vendors on specific hardware and software related issues.Maintained an 80% first level resolution rate to incoming customer calls.Assisted users with password resets for domain, mainframe, web, Lotus Notes and PBX systems. Performed basic troubleshooting of Windows NT, 2000, XP operating systems, MS Office 97, 2000, XP, and 2003 suites, and various in-house systems.Responsible for customer call tracking via the GWI c. Support Incident Management and Apropos systems.Accountable for timely escalation to second level support teams if no resolution at the first level.

Jeff Tiffin Education Details

Frequently Asked Questions about Jeff Tiffin

What company does Jeff Tiffin work for?

Jeff Tiffin works for Pnc

What is Jeff Tiffin's role at the current company?

Jeff Tiffin's current role is Senior Software Engineer Jira and Confluence.

What schools did Jeff Tiffin attend?

Jeff Tiffin attended University Of Phoenix.

Who are Jeff Tiffin's colleagues?

Jeff Tiffin's colleagues are Elisa Briseno, Mba, Bani Rangel, Danya Alvarez, Bryan Nicodemus, Joseph Braunhold, Eric Leach, Carrie Hayhurst.

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