Possesses over 10+ years leading and mentoring teams and driving change initiatives to improve business processes. Experienced in change management, business analytics, data analysis, customer support, project management, and equipment performance management. Builds team cohesiveness and enhanced client relationships while maintaining strong organization skills. Appreciates being challenged in collaborative environments that support a culture of continuous improvement, increasing efficiencies and problem-solving. Maintains flexibility and adaptability to continually changing business climates. A passion of mine has always been change management; finding ways to increase efficiency, productivity and job satisfaction while eliminating unnecessary stress on company resources and the “that’s the way we’ve always done it” mentality. As Socrates stated, “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” Key Accomplishments:• Supported $120M+ in capital spares sales through statistical analysis of costing & developing target pricing strategies• Generated $1M+ in revenue by securing a service contract with an international customer in Guatemala• Reduced annual expenditures of over $100,000 after utilizing SAP to develop service tool tracking database• Saved $500,000 in annual equipment replacement costs and reduced customer downtime over 80% • Developed and maintained a 5-year strategic plan resulting in approval of additional department resources• Influenced executives to convert expense management system from Excel to Concur to improve analytics• Nominated for Concur Innovation Award• Secured ISO recertification, after a failed audit, by redesigning warranty submission workflows• Achieved 100% company-wide DOT complianceCountries worked in:• US (extensively)• Canada• Guatemala• Costa Rica• Belgium• Netherlands• England• Czech Republic• Slovakia• Austria• Taiwan