Serving as Enterprise Program Manager for multiple lines of business; responsible for delivery portfolios integrating resources and services from business development, operations, information technology, enterprise risk and security, vendor management, client relations, and release management. • Led the initiation, development and onboarding of 10 new Premium Payback loyalty clients, including the successful launch of the first FIS and WorldPay merchant and fuel rewards joint implementation.• Directed design, build, testing and implementation of customized new debit card Authorization Processor and Card Management system supporting the first business and consumer checking accounts of the 3rd largest credit card network.

Serving as Program Manager for digital banking platforms’ agile development and support. During year one have shepherded the start-up the first US persistent agile teams, with oversight of year one funding of $16.4M. Other accountable areas have included facilitating Scrum-of Scrum, and retrospective ceremonies and creating the business and technology agile operational support model.Previously, serving as a Senior Project Manager, led successful implementation of nearly a dozen high-risk/high-spend strategic initiatives. Lead efforts included the on-the-ground operational readiness and change management for the bank's single largest development initiative. managed on-schedule/below-budget delivery of multiple branch and account divestitures, resulting in ~50K customer deposit and lending accounts sold to third parties across 21 locations of the bank’s footprint.

Developed customer engagement plan, UAT test cases, stratified customer transition schedule and quality control measures for the successful migration of 500K complex accounts and migration completed 20% ahead of forecast.

Corrected existing red status high profile credit card and vendor partnership delivery initiative. Designed and implemented new concurrent multi-stream project plan that reduced previous forecast delays by 65% (80 days to 30).

Developed operational and risk structure for enterprise transition to agile environment; including leading change management efforts across all corporate and field business units, supporting more than 12K retail locations. I served as scrum master on the successful launch of a pre-load MasterCard pilot,.As risk program manager I led development of consumer protection controls through establishment of audit, remediation and reporting oversight of more than 12K US and Puerto Rico offices.

Created the centralization strategy and led the execution for transitioning end-of-day bookkeeping and retail billing activities for 2,000+independent locations to a single regional hub. Implementation generated 20,000 saved resource hours and over $500K through late fees and postage elimination.

Re-engineered financial services call center and transaction support delivery, achieving a 30% servicing time decrease, 10% reduction in hold times and a 25% decrease in consumer complaints.

Served as business lead for Morningstar’s data receipt digitization transformation initiative which eliminated a costly in-house resource-intensive/manual entry approach to an efficient system-managed B2B electronic feed process. Implementation resulted in a 150% increase in portfolio updates, reduced reporting lag by 80% (from 150 to 30 days), eliminated 75% of data reporting errors and created the ability to shift 20% of staff to other business vital areas with a YOY department cost savings of 33%.

Authored multiple policy position papers on drug and violent crime deterrence programs. Served as Lead Policy Analyst on Governor’s Blue Ribbon Panel on Illinois Sentencing and Corrections.