Jeff Travis Email & Phone Number

Milwaukee, WI, US

• Serving as Enterprise Program Manager for multiple lines of business; responsible for delivery portfolios integrating resources and services from business development, operations, information technology, enterprise.
• Led the initiation, development and onboarding of 10 new Premium Payback loyalty clients, including the successful launch of the first FIS and WorldPay merchant and fuel rewards joint implementation.
• Directed design, build, testing and implementation of customized new debit card Authorization Processor and Card Management system supporting the first business and consumer checking accounts of the 3rd largest credit.

Chicago, IL And Milwaukee, WI

Serving as Program Manager for digital banking platforms’ agile development and support. During year one have shepherded the start-up the first US persistent agile teams, with oversight of year one funding of $16.4M. Other accountable areas have included facilitating Scrum-of Scrum, and retrospective ceremonies and creating the business and technology.

Chicago, IL

Developed customer engagement plan, UAT test cases, stratified customer transition schedule and quality control measures for the successful migration of 500K complex accounts and migration completed 20% ahead of forecast.

Riverwoods, IL

Corrected existing red status high profile credit card and vendor partnership delivery initiative. Designed and implemented new concurrent multi-stream project plan that reduced previous forecast delays by 65% (80 days to 30).

Kansas City, MO

Developed operational and risk structure for enterprise transition to agile environment; including leading change management efforts across all corporate and field business units, supporting more than 12K retail locations. I served as scrum master on the successful launch of a pre-load MasterCard pilot,.As risk program manager I led development of consumer.

Phoenix, AZ

Created the centralization strategy and led the execution for transitioning end-of-day bookkeeping and retail billing activities for 2,000+independent locations to a single regional hub. Implementation generated 20,000 saved resource hours and over $500K through late fees and postage elimination.

Kansas City, MO

Re-engineered financial services call center and transaction support delivery, achieving a 30% servicing time decrease, 10% reduction in hold times and a 25% decrease in consumer complaints.

Chicago, IL

Served as business lead for Morningstar’s data receipt digitization transformation initiative which eliminated a costly in-house resource-intensive/manual entry approach to an efficient system-managed B2B electronic feed process. Implementation resulted in a 150% increase in portfolio updates, reduced reporting lag by 80% (from 150 to 30 days), eliminated.

Chicago, IL

Authored multiple policy position papers on drug and violent crime deterrence programs. Served as Lead Policy Analyst on Governor’s Blue Ribbon Panel on Illinois Sentencing and Corrections.