🗨 Jeff Villmer Email & Phone Number

St. Louis, Mo, Us

As a direct report to the Head of Infrastructure & Operations, I combined technical, strategic, and leadership experience to oversee a dynamic portfolio of 100+ projects, accounting for more than $50 million in technology investment.Partnered with the Department Head, the Senior Financial Analyst and each Infrastructure Domain Leader to create and maintain a comprehensive collection of projects representing the entire active portfolio. Established a practical, lightweight governance process and facilitated regular portfolio reviews to ensure accuracy of the project data and provide critical stakeholder visibility to network, compute, storage, voice and telephony changes in the hospitals and other medical facilities.Stepped in, on multiple occasions, to provide hands-on project management expertise to restore momentum and ensure successful completion of strategic, high visibility, and/or compliance-related initiatives that had fallen behind.Partnered with infrastructure technologists and security subject matter experts to produce project plans for 12+ workstreams supporting the initial phases of the BJC / St. Luke's health systems integration.

St. Louis, Mo, Us

As an independent consultant, I partner with professionals from the Technology & Leadership Center to envision, develop and produce the monthly Project Management Round Table as part of a subscription-based professional development program thru the McKelvey School of Engineering.Plan, prepare and deliver monthly events on technology project management topics. Source speakers and curate content for each half-day, in-depth session. Advise presenters on topics, content, and presentations. Host and facilitate the hybrid sessions for in-person and virtual attendees.

Carmel, Indiana, Us

As an independent consultant, I am collaborating with HRD* to develop and deliver leadership growth experiences based on "The Leadership Challenge" framework from Kouzes and Pozner. The goal is to equip high potential and emerging technology leaders with the skills necessary to enhance their influence and remind them how much they matter.

St Ann, Missouri, Us

As a direct report to the CIO, established the Delivery Assurance team, integrating deep program management expertise with business partnerships to increase technology quality and drive positive business outcomes. Acquired Technology Product Management team and influenced a culture of collaboration and trust by engaging Retail Partners, the Executive Leadership team, internal business stakeholders, and other technology leaders. Staff up to 15, direct budget up to $3 million, project budgets from $1-3 million.Created and operationalized the CIO Dashboard and the Technology Portfolio Review process leveraging real-time updates to drive meaningful conversations. Incorporated Health Checks and Value Stream Roadmaps as key communication tools to improve visibility, drive accountability and improve delivery.Guided the technology and vendor evaluation process and influenced sourcing activities to feed business case development and SaaS product selection. Focused on "Headwinds and Concerns" to increase transparency and create opportunities for leaders to engage in risk mitigation and issue resolution earlier in the project life cycle.Connected business and technology teams in agile boot camps and topic-based workshops to establish foundational understanding of the agile framework and develop effective business relationships.

Chesterfield, Missouri, Us

As a direct report to the SVP - Technology Strategy, transformed the Global PMO into a critical and valued component of the Global IT delivery engine. Developed strategic partnerships with Expense Management, Operational Effectiveness, Organizational Change Management (OCM) and Global Audit to influence process improvements in annual planning, prioritization, project execution and project management. Staff up to 30, direct budget up to $5 million, project budgets from $1-7 million.Drove creation of the Global IT Portfolio Dashboard and with the team, developed the content for the quarterly Global IT Portfolio Review. Implemented a new Delivery Assurance Framework that resulted in close collaboration and partnership across the entire organization as PMO staff, PMs, and functional team leaders met on a regular basis to discuss program challenges and how to increase the likelihood of success.Transformed the Global IT PMO talent management process to create a rich talent pool of seasoned Project Managers (paratroopers) and expanded the service beyond Global IT. Fulfilled more than 70 requests for project management talent over a 4-year period.

As a direct report to the CIO, accountable for overall leadership of the St. Louis Delivery Center. Included strategic planning, financial management, standardization, methodology refinement, platform and system integration projects and all aspects of regulatory and data security compliance (SOX, PCI). Also included developing ongoing technology solutions to meet divisional and corporate business strategies. Staff up to 50 (perm+contract), budget $6-7 million (OpEx), $2-3 million (CapEx).Developed and delivered a multi-year platform strategy that modernized multiple components of the Global Rewards ecosystem including the user interface, front and back-end integrations and client ordering and servicing automation via web services. Planned and executed a two-year PCI Remediation effort that resulted in achieving PCI Compliance despite severe resource constraints and multiple competing priorities.Achieved some of the highest scores in the corporation on the 2015 Annual Employee Feedback Survey - in the midst of multiple organizational changes due to ongoing Merger & Acquisition activity.

As a direct report to the Controller and SVP-Technology, accountable for all technology functions in support of the B2B Incentives business. Included all aspects of the software development life cycle (SDLC) as well as IT Service Management for the B2B platform. Also included strategic planning, people leadership, organizational transformation, process improvement and financial management. Staff up to 35, budget up to $5 million (CapEx) and $2 million (OpEx)Completed multiple complex credit card processor migrations with very little impact to clients. These migrations were multi-year efforts that engaged nearly all development resources as well as additional contract labor. Guided the St. Louis Technology Team thru the Blackhawk acquisition in late 2013 and established game plan for integration of B2B platform with other corporate assets.

As a small business owner, accountable for business development and solution delivery for the partnership. Included executive level needs analysis, proposal development, negotiations, contract execution, delivery and reporting for all engagements. Also included engaging with stakeholders at all levels of the client organization in order to produce a reliable solution strategy. Engagements lasted from 3-9 months and ranged in size from $150-$300k each.Delivered organizational assessments, recommendations and project plans to executive stakeholders. Utilized short duration engagements consisting of interviews, personal observation, process flow diagramming and journey mapping to produce actionable recommendations for clients.

Macon, Mo, Us

As a direct report to the Founder & CEO, accountable for all aspects of this alternative technology labor sourcing operation. Included business development, client relationship management, financial management, planning, project management and software delivery. Also responsible for improvements in the workforce development process - finding, evaluating, acquiring and training new workers. Staff up to 45, budget of $3 million.Initiated the evolution of the business model to lower-complexity IT services reducing the scalability problem and improving time to market without negatively impacting financial results.

Purchase, Ny, Us

Accountable for ensuring strong partnerships with IT service providers to support alternative sourcing strategies. Included vendor evaluation, supplier management and training for internal employees utilizing offshore resources. Also included establishing metrics, executive reporting, issue resolution and travel to India for supplier visit and site assessments.Founding member of the Office of Workforce Management (OWM); appointed Enterprise Relationship Manager for the MasterCard/WIPRO global strategic partnership. The engagement covered more than 30 technology work groups and 800+ WIPRO resources (onshore & offshore).

Purchase, Ny, Us

Accountable for leading application development teams in successful delivery of web solutions utilizing offshore resources. Included delivery partnerships encompassing all outsourcing and offshoring efforts for the organization. Also included software project management, solution development, estimating and delivery. Staff up to 80, budget up to $2 million.Worked closely with application development team leaders and offshore suppliers to source and staff resources for application development and delivery. Improved placement cycle time and resource quality. Standardized labor rates for the department reducing overall outsourcing costs.

Purchase, Ny, Us

Accountable for operational and strategic direction of MasterCard's legacy electronic bill payment system (RPPS). Included process improvement, organizational transformation, production support an system performance. Also included establishing a reliable estimating process and a repeatable implementation process in partnership with functional business owners. Staff up to 15, budget up to $1 million.Introduced best practices to improve estimating, application development, requirements definition, change control, implementation and support. Established quality controls that significantly reduced risks to payment processing in excess of $1 billion per day.

Purchase, Ny, Us

Accountable for various teams in need of organizational transformation and project rescue. Included internal systems development and web administration. Also included technical product management MasterCard's member services portal - MasterCard Online. Delivered web site improvement and application development efforts to support HR, Finance, Accounting and Payroll.

Saint Louis, Mo, Us

Contract project manager on assignment at MasterCard. Accountable for the merger of member extranets when MasterCard acquired European payments provider, Europay. Also, provided leadership and direction for multiple functional enhancements and other non-standard project requests with Executive sponsorship.

St. Louis, Mo, Us

Accountable for first major upgrade to existing ERP system (PeopleSoft) at Jones. Included business engagement and stakeholder management. Also included business analysis, project management, software development, deployment, infrastructure upgrades and employee communication. Led $10 million company-wide effort to obtain SEC certification for Y2K technology preparedness. Guided teams to size, design, plan, build and implement a large-scale model of the production client/server environment. Deployed all business critical systems onto this platform and validated functionality for Y2K scenarios. Resulted in successful Y2K certification and was reused as production validation environment to maximize the investment.

Us

Established the Application Development Quality Assurance capability for a completely new cellular billing product line. Built the team from 0 to 25 resources who conceived and created the test model for COTS software software developed in-house to support the global standard for cellular communications. Applied early automation tools and techniques, also developed in-house, to plan, build and run automated testing.

Performed complete IT infrastructure, data center and application consolidation in large cities as a result of 5-way corporate merger. Successfully integrated all computer-related operations in major metropolitan operational centers such as San Francisco, Minneapolis, Philadelphia, Boston, Baltimore and Washington, D.C.

Dallas, Tx, Us

Provided "Out of Hours" Customer Support for ALL AT&T Large Business Customers across the United States from Technical Support Center in Atlanta, GA. Delivered excellent customer service on all client escalations responding to critical service outages of AT&T Telecommunications Services & Hardware.