Jeff Vlahos Email & Phone Number

Boston, Ma, Us

Seattle, Wa, Us

UX design leader for new Amazon healthcare program from conception to launch. Amazon Clinic is a convenient way to get care and treatment for common conditions from licensed clinicians, right on Amazon. Launched November 2022. The program has since been integrated into Amazon One Medical in 2024 as One Medical's Pay-per-Visit experience.

Seattle, Wa, Us

Seattle, Wa, Us

Led UX design for B2B2C Pharmacy experiences, launching programs to help our B2B partners enroll their customers in a better pharmacy experience. Supporting UX designer for the launch of Amazon Pharmacy in November 2020.

Seattle, Wa, Us

Joined Amazon as part of PillPack acquisition in September 2018. Continued to launch improvements to PillPack’s consumer-facing experience including the redesign of the customer dashboard where customers manage their service.

PillPack is a pharmacy service designed for people who take multiple medications every day. I led the design process for many of PillPack’s consumer-facing and business-to-business (B2B) projects, including how customers sign up to our service and manage their account online.* Collaborated with product management to identify gaps in our service and opportunities to better serve our customers. Dual-role product manager and designer for experience-heavy projects where PM resourcing was limited/needed.* Conducted customer research from both a qualitative and quantitative lens: from interviewing customers in their homes, competitive and analogous benchmarking, and analyzing user behavior and funnels* Designed high fidelity mockups and prototypes of digital interfaces in line with PillPack’s brand and experience guidelines* Performed user testing of prototypes as well as developed products, from lightweight techniques such as hallway testing, to more formal usability testing* Contributed to QA process, assisting engineers and contributing to HTML/CSS/JS to match desired design and interactions, and testing across browsers and devices to ensure accessibility and usability* Collaborated with operational analysts and data scientists to measure and monitor the impact of our work and answer complex data-intensive questions* Coordinated roll-outs and training with operational leadership* Provided creative direction and mentorship to a supporting junior UX designer on the team

New York, Ny, Us

At Upstatement, I worked with our clients in small, dedicated teams to plan, design, and develop digital products to better serve their business and user needs. As a lead researcher and designer on projects, I helped define the creative opportunity, plan logical design systems, design visual components and views, and prototype experiences in the browser. I coordinated directly with clients to facilitate problem definition and propose design solutions, and with developers to ensure design and product quality.• Gathered and analyzed research to inform creative direction and strategy: most commonly through internal stakeholder interviews, user research and interviews, analytics, and more.• Audited and restructured large content inventories to align with creative strategy.• Designed beautiful and usable interfaces. I also art-directed other designers and illustrators in producing specific views and assets.• Presented research, strategy, design, and development progress directly to our client.• Led and participated in the creation of functional specifications and design documentation.• Built a range of prototype-to-production-ready front-end code (HTML, CSS, JS) and oversaw the proper implementation of data and design by internal and external development teams. • Tested and bug-rid our web interfaces in various browsers and devices to ensure the appropriate progressive enhancement and compatibility. Contributed to the writing of repeatable test scripts.• Built Courier, an internal tool for Upstatement employees to share links with each other. Over 2000 links were shared in the office using Courier.• Supported the Upstatement team in ongoing projects through collaboration and peer review.

New York, Ny, Us

New York, Ny, Us

In 2011, I was the summer design intern at Upstatement for sixteen weeks, between my Junior and Senior years at MassArt. I concepted, designed, and implemented web interfaces for clients such as the award-winning Power My Learning, award-nominated Houston Community College, Investigative Reporters & Editors, Mount Auburn Cemetery and more.

Bachelor Of Fine Arts (B.F.A.), Graphic Design

Education record