Jeff Chiu Email & Phone Number

San Francisco, Ca, Us

* Providing customer support for .NET, PHP, Python, Go APM Agents; Provide customer support for Distributed/Infinite tracing and OpenTelemetry.* Expert communication with customers via email, or screenshare to collect information to troubleshoot support issues.* Act as liaison between customers and engineering teams for escalated engagement for complex customer issues.* Work closely accounts teams to triage and manage customer issues to provide prompt solutions to customers or to redirect expectations when issues require a feature request or are out of scope.* Contribute content and corrections to New Relic documentation as well as to the Knowledge Centered Service (KCS) database.

* Redesigned elements of user dashboard* Redesigned Campaign Creation form; including writing tooltips and re-writing for readability* Created elements for FAQ section* Worked on QAing of site and reporting bugs and enhancements on GitHub

Coral Gables, Florida, Us

* In charge of diagnosing, providing acupuncture treatments and designing treatment plans for passengers* In charge of conducing daily information sessions to passengers on assorted topics related to acupuncture and Traditional Chinese Medicine

Portland, Oregon, Us

* In charge of patient intake, diagnosis, treatment and future treatment planning.* Utilizing acupuncture, bodywork and herbal medicine to address musculoskeletal, digestive and menta-emotional conditions

Portland, Or, Us

• Assisted with classroom demonstrations of orthopedic acupuncture for pain relief.• Organized and administered private tutoring to students.

• Supervised as Team-Lead at ARP clinic in Bhimphedi, Nepal.• Worked closely with health outpost to monitor former tuberculosis+ patients and monitored health outcomes.• Provided acupuncture and primary health care management in high-volume clinic to underserved communities, often seeing 20+ patients per day, with 1000+ patient visits over 4 months

• Provided acupuncture and primary health care management in high-volume clinic to underserved communities often seeing 20+ patients per day.• Coordinated care with local hospitals and clinic. • Assisted with patient advocacy on behalf of patients for further diagnostic testing.• Created allopathic and alternative educational material for local Nepali language interpreters.

• Instructed Krav Maga level 1-3 classes to class sizes of 20-30 people with heavy emphasis on self-defense, fighting and fitness skills to children, adults and seniors. • Organized the Krav Maga Maryland fight program to teach boxing and Thai kickboxing skills in the competitive context.• Involved in instructor development of future instructors.

• Worked on preserving, photographing and organizing 2,500 entomological specimens for USDA research leads.• Prepared 58 museum specimens for electron microscopy.• Documented and photographed museum specimens for publication in entomological journals.

Certificate In Web & Mobile Development Immersion, Computer Software And Media Applications

Master’S Degree, Acupuncture And Oriental Medicine

Bachelor Of Science (Bs), Biology, General