Jeff Walerius Email & Phone Number

Temple, Texas, United States

Georgetown, Texas, United States

Round Rock, Texas, United States

St. Cloud, Minnesota

Bedford, Indiana

St. Cloud, Minnesota Area

• Managed and support products throughout their life cycle. • Was responsible for developing the product’s overall strategy, product specifications, and new product development. • Coordinated product development cycle with the design team. Including helping to determine the product’s features, functionality, and interface design, and ensuring compatibility with other products. • Initiated product improvements to meet changing marketing needs, while managing introduction and rollout activities for new products. • Performed financial forecasting, including Return on Investment (ROI) and P&L projections.

• Established and monitored goals and objectives for sales team. • Established budget consistent with departmental goals and ensures compliance.• Supervised and directed efforts of sales team. • Utilized team and external sources to forecast sales and project regional growth.• Identified and provided training opportunities to improve overall sales process. • Conducted programs and initiatives to determine levels of customer satisfaction.

• Managed the technical support department in accordance with company policies, procedures and objectives. • Managed the field service function to assure customer satisfaction. • Managed the customer service representatives to assure customer satisfaction. • Managed the product support engineers. • Managed the inventory of service parts. Interacts with other departments to gain and provide information.

• Managed customer parts and service requests in accordance with company policies.• Interacted with other departments to answer questions and gain information. • Reviewed parts return by customers under warranty. • Maintained service files. • Provided sales and service with quotes for field service. • Participated in customer site visits as needed.