Jeff Warkentien Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for creating effective and persuasive visual demonstratives (including animated graphic presentations and printed product) by working in collaboration with Legal Teams/Marketing Department on the best approach to conveying core case themes and strategic arguments. Successfully maintain firm's website and social media sites to deliver current, relevant and visually pleasing content. Designed internal message boards to display and promote firm events and news. Edit and publish firm podcasts including audio and video, and maintain the firm's quarterly electronic and print magazine.

Research complex credit issues relating to proprietary credit cards for Macy's and Bloomingdales's. Respond to proprietary credit card customers regarding escalated issues and coach Credit Customer Service representatives regarding customer accounts

Managed a staff of 44 consisting of LOA representatives and supervisors. The team administers leaves of absences for all Macy’s Inc. retail employees. The administration of the leaves involves: FMLA tracking, sick pay, select short term disability payments, ADA request coordination and worker's compensation coordination.

Coordinated and analyzed department and satellite facility budgets and forecasts. Provided recommendations for cost savings including a supply approval process. Created, prepared and maintained complex reports for senior management. Developed unique reporting vehicles using a web-based format.

Managed a staff of 30 phone representatives. Provided coaching with regards to customer service and quality. Designed and implemented incentives to increase department productivity and team building.

Manage a staff of 20 team members enabling property to run efficiently Analyze and coordinate schedules of the above staff to ensure proper coverage of dutiesProvide reporting to senior management regarding hotel occupancy and productivity

Graphic Design

Activities and Societies: Society for Human Resource Management Attended Understanding FMLA in 2010 Seminar 2/2010

Diploma, Music Education, Business