• Independently hire and manage sales/customer service/marketing/development departments• Oversee numerous cross-departmental directives to ensure company goals are executed successfully

• Increased department KPIs while decreasing churn and implementing new retention strategies• Helped drive new tool adoption while retaining top chain accounts• Created and managed department analytical reports• Hired, coached and developed employees/interns while focusing on customer success fundamentals

• Developed, maintained and utilized customer relationships to increase customer lifetime value• Strategically authored/edited knowledge base articles based on customer relevance• Resolved customer issues with an average of less than a two hour first response time and a average 95% satisfaction rating• Trained new hires on systems, processes and workflows

• #1 sales associate over a six month period at time of elective department transition• Prospected, cold called, demoed and sold Evergreen SaaS monthly subscriptions to independent/small business/chain organizations• Utilized multiple CRMs for the creation and management of potential and current subscribers

• Assisted marketing and sales teams to achieve company wide goals• Created/managed/executed specific protocols used to evaluate future assistants and interns

• Prospected, cold called, and set demos with companies with future MINDBODY SaaS subscribers• Directly communicated with full sales cycle representatives throughout entirety of the sales process• Utilized Salesforce for the creation and management of potential and current subscribers• Met and surpassed monthly goal of booked demonstrations to the health and wellness industry

• Authored project lifecycle relational database to inform decision-making scenarios used in acquisition process• Wrote and edited bid materials included in multi-million dollar proposals submitted to government agencies• Collaborated directly with various C-level partners and managers

• Wrote and published industry specific articles working to increase website SEO ranking• Prospected and performed customer outreach through various social media outlets• Gained practical experience in startup B2B sales concepts• Uploaded company content using HTML