Jeff Washington Email and Phone Number
I have over 25 years of experience in leadership development, learning and development, and team leadership. I am committed to empowering leaders and teams to achieve their full potential and deliver outstanding results. As a Leadership and Development Trainer, I specialize in creating and leading engaging and impactful learning programs that support organizational goals and values.I have a strong background in leading and managing high-performing customer service teams and operations, as well as in developing and implementing effective customer engagement strategies. I use my skills in process improvement and business analytics to solve problems, drive operational excellence, and enhance the customer experience. Furthermore, I am a certified coach and an inclusive, humble leader who values collaboration, communication, and trust. I am confident that I can help you build a successful organization for both your customers and employees.
City Of Richmond, Virginia
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Leadership And Development TrainerCity Of Richmond, Virginia Apr 2023 - PresentRichmond, Virginia, UsSpearheaded training initiatives focusing on employee onboarding, career growth, and leadership development. Collaborate with city leadership and internal stakeholders to design and implement innovative talent and organizational development programs aligned with strategic business goals. Craft and execute comprehensive training and action plans to enhance organizational and individual staff performance.
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Corporate Director Of Learning And DevelopmentHome Care Delivered Nov 2019 - Feb 2023Glen Allen, Va, UsLed the design and implementation of leadership development programs, career pathing, and peer mentoring initiatives, resulting in enhanced organizational capability and compliance.• Developed and implemented structured development programs for Supervisors and high-performing teammates, improving core leadership skills execution.• Partnered with Operations Directors to enhance business performance and work environment, ensuring compliance with policies and regulatory requirements.• Collaborated with senior HR and operations leadership to address organizational development and cultural needs throughout the organization. -
Director Of Customer ServiceHome Care Delivered 2018 - Oct 2019Glen Allen, Va, Us• Led the Customer Service Department at Home Care Delivered, reducing order discharges and maintaining high customer satisfaction.• Implemented a customer-centered call strategy, achieving an annual retention rate of 97-98%.• Developed and empowered the customer service leadership team through excellent guidance and coaching.
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Customer Service Department ManagerHome Care Delivered May 2014 - 2018Glen Allen, Va, Us• Directed and oversaw all aspects of management and operation of the Customer Service Department at Home Care Delivered in Glen Allen, Virginia.• Implemented strategies to reduce operating costs, improve profitability, boost department morale, increase teammate retention, and enhance customer experience.
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Dept Operations ManagerTlk Group, Llc 2013 - 2014Phoenix, Az, Us• Led a team of 20 team leads and supervisors to oversee the strategic direction and daily execution of a 230-seat inbound/outbound contact center.• Partnered with senior leadership from Comcast weekly to ensure proper execution of company strategies, improving agent morale and engagement scores.• Delivered unprecedented assistance in building overall company culture at TLK Group, LLC in Midlothian, Virginia. -
Operations Unit Manager/ Training ManagerCapital One Financial Corporation 1995 - 2013Mclean, Va, UsProvided strategic leadership, associate training and development, and logistical support within award-winning customer service and collections contact centers and 3rd party support vendors. Responsible for driving exceptional results including increased productivity, reduction in credit card delinquencies, and significant process improvements all while achieving world-class customer satisfaction results.Unit Manager, High-Value ServicingUnit Manager, Hardship/Debt Management TeamUnit Manager, Senior Account Manager TeamTraining ManagerLeadership Development Trainer I/II
Jeff Washington Education Details
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Old Dominion UniversitySecondary Education & Business Administration -
Henrico High School
Frequently Asked Questions about Jeff Washington
What company does Jeff Washington work for?
Jeff Washington works for City Of Richmond, Virginia
What is Jeff Washington's role at the current company?
Jeff Washington's current role is Learning and Development Professional | Seasoned Performance Coach | Inclusive Leader | Innovative Problem Solver.
What schools did Jeff Washington attend?
Jeff Washington attended Old Dominion University, Henrico High School.
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