I am a seasoned Delivery Leader and Program Manager with a proven track record in steering transformative initiatives to success. As a Certified Public Accountant (CPA), I bring a unique blend of financial acumen and strategic thinking to the realm of project management. Throughout my career, I've been at the forefront of driving operational efficiency, enhancing customer satisfaction, and optimizing project delivery.In my current role as a Senior Program Manager at Clearwater Analytics, I've spearheaded the successful implementation of financial systems, resulting in an impressive 80% increase in customer satisfaction. I take pride in developing and standardizing implementation methodologies, contributing to a 15% boost in project efficiency and a 20% reduction in implementation costs. My collaborative approach with global teams has not only secured a competitive advantage in the marketplace but has also contributed to a notable 10% increase in annual revenue.As a Salesforce Administrator at Idaho Partners 4 Good and Life’s Kitchen, I've volunteered my expertise to optimize platform functionality. Implementing strategic techniques, I achieved a 15% improvement in data management processes and user governance. My commitment to testing business applications and analyzing performance metrics led to a commendable 10% increase in system efficiency.In my role as Managing Director at Boise State University, I successfully drove business development and engagement strategies, surpassing personal metrics and targets by 167%, leading to a substantial 266% increase in overall program funding. Applying design thinking methodologies, I strengthened university relationships, resulting in a remarkable 30% increase in external partnerships and sponsorships.During my tenure as an Associate Partner at IBM, I played a pivotal role in leading professional services delivery for global consulting and SaaS engagements. Instrumental in a 237% increase in revenue, I orchestrated end-to-end strategies, managed projects ranging from $3 million to $25 million, and consistently exceeded customer satisfaction targets by an average of 20%.Certified as a Scrum Master and Design Thinking professional, I am equipped with the skills to navigate complex challenges, adapt to change, and foster innovation. My goal is to continue leveraging my expertise in delivery management, program development, and stakeholder engagement to drive impactful outcomes for organizations and contribute to their continued success.