Jeff Weiss Email & Phone Number

• Responsible for overall management and delivery of Professional Services, including all onboarding activities for BillingPlatform customers.
• Created and currently lead the Customer Success team supporting relationship management post sale. Customer Success team activities include regular cadence meetings, escalation management, KPIs, and mutual success.

Cloudfirst (Formerly Cloud Sherpas)

• Effectively partner with key client stakeholders to understand long-term strategic goals and multi-year roadmaps.
• Responsible for managing and growing key client relationships.
• Collaborate with clients to understand current CRM implementations and gaps in business process and system functionality.
• Deliver a multinational Salesforce Sales Cloud implementation across over 20 countries and interact with local business leaders to understand business and change focused challenges.
• Advise clients on industry best practices across the technology platform.
• Align business processes across locale and business units to minimize the impact of design decisions through multi-tenant implementations

• Manage support for CRM system (Veeva on Salesforce.com) for 500 field sales representatives.
• Coordinate the launch of multiple brand sales teams on Salesforce.com. Work with individual brand team management to understand business needs and develop configurations and customizations accordingly.
• Participated in the full lifecycle of Salesforce.com application development, including custom objects, workflows, and approval processes, by leveraging a solid understanding of the Salesforce.com data model extending.
• Responsible for collaborating with business groups to gather requirements, design, test, deploy, and maintain custom SFDC reports
• Designed and implemented an account inactivation process on SFDC using workflows and approval processes based on business requirements.
• Experienced with data and integration tools such as Apex Data Loader & Informatica Cloud.

• Provided support to over 90 on site end users equipped with Windows XP and Office 2007.
• Active Directory (AD) and Blackberry Enterprise Server (BES) administration.
• Provided third level remote support for over 800 field representatives using Office 2003.
• Provided phone administration through a third party phone system, including creating new users and distribution lists, and resetting passwords.
• Restored and created images using Norton Ghost.
• Developed 3 applications using VB.Net to make PDI's close loop marketing solution possible. Created all documentation for end users and support resources.

• Troubleshot and repair all parts of Dell, IBM/Lenovo, and HP desktops and laptops including drives and system boards for over 6,000 users.
• Coordinated moves as lead of the hardware support team in our portion of moves between floors and buildings and provided next day support for any related issues including network connectivity and problems with the.
• Worked to test and repair proprietary printing service including scripting and implementing a repair process.
• Provided top customer satisfaction for all clients.

• Replaced desktop hard drives, optical drives, RAM, power supplies, heat sinks, processors, and system boards.
• Replaced laptop displays, hard drives, optical drives, RAM, and system boards.
• Fulfilled HP warranty calls for business clients of HP.