Jeff Willis's Location
Woodinville, Washington, United States, United States
Jeff Willis's Contact Details
Jeff Willis work email
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Jeff Willis personal email
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About Jeff Willis
I am an innovative, experienced individual contributor and leader with a large body of professional software development experience containing expertise in many technical and lead roles as well as running my own consulting business. I have strong, relevant experience in Serverless computing. AWS Lambda, SQS, DynamoDB and the entire stack. I possess excellent Industry Tooling and Automation experience. I have worked with both proprietary code and open source tools that we use to control and manipulate our infrastructure pipelines. I work well in structured environments with clear requirements as well as I am able to deliver on ambiguous projects, unclear requirements and incomplete data. Strong bias for action with an affinity for results. Strong, relevant experience in Product Requirements with relevant applied projects. I have worked on automating daily SLA reports and other telemetry for scalable cloud based systems. I have a great infrastructure skillset. Managing infrastructure as code. Scalability is everything. I have a great background in Amazon Technologies and Tools.
Jeff Willis Work Experience Details
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Escalation EngineerAmazon Jun 2021 - PresentSeattle, Wa, Us -
Escalation EngineerIstreamplanet Jan 2018 - Present
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Escalation EngineerIstreamplanet Jan 2018 - Jul 2021
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Product Adoption ManagerMaana Mar 2016 - Jan 2018Palo Alto, Ca, UsMaana is the advanced analytics platform that operationalizes big data insights into line-of-business applications. The Maana Knowledge Graph™ was invented to increase enterprise asset profitability and enables companies to analyze data in multiple silos simultaneously, accelerating the time it takes to go from raw data to continuous insights. Enterprises are optimizing their key assets and business processes with Maana by operationalizing big data insights and recommendations into line-of-business applications for thousands of employees to make better decisions.Investors include Chevron Technology Ventures, ConocoPhillips Technology Ventures, Frost Data Capital, GE Ventures, Intel Capital, Saudi Aramco Energy Ventures, and Shell Technology Ventures. I am responsible for working directly with customers to effectively and efficiently use the Maana platform to operationalize big data insights. In this role I advise customers through all the stages in the process including initial business problem definition, software and infrastructure deployment, data identification, domain and data modeling, solution modeling, integration with LOB applications and setting up a feedback loop to evaluate and modify operationalized solutions. -
Director Of Customer SupportPredixion Software, Inc. Jan 2012 - Nov 2015Aliso Viejo, Ca, Us• Provided deep technical leadership regarding Predixion Software's flagship product Predixion Insight. Gained deep understanding of the patterns and practices around predictive analytics and specifically how these patterns were used by our customers. Leveraged this deep understanding to institutionalize the mechanics of support delivery within and outside of the organization. • Owned and accountable for all programs and technical leadership for Predixion Software's support offerings. • Built and maintained team that created the knowledge base (KB) and other support collateral. Responsible for technical direction and support delivery for all customers, from free to fee. Built out product requirements including troubleshooting steps, internal diagnostics and external support tools. • Responsible for driving product quality upstream to the product development team to fix support issues at the root cause. • Develop metrics, systems, people and processes that ensure a consistent delivery of support and support related services. Track metrics to SLA. • Define content strategies and develop guidelines for both KB and Did You Know (DYK) campaigns.• Ensure success with stakeholders including Marketing, Sales and Product development by making sure proper communication channels are in place, effective and utilized.• Trained and coached team members using an up front training class and on going as needed training bursts. -
Test LeadPredixion Software, Inc. Sep 2010 - 2012Aliso Viejo, Ca, Us• Defined and implemented the initial test team with highly under-resourced constraints. This required us to perform continuously integrated daily full cycle automated test passes. Grew the team and then managed the transition during the company growth period. • Defined the scope of testing within the context of each release / delivery. Deployed and managed the appropriate testing framework to meet the testing mandate and deliver results to a testing status dashboard that enabled all team members to clearly understand test results. • Planned, deployed, and managed the offshore testing effort. Supported the Visual Studio Team Foundation Server based development environment that enabled offshore and outside personnel to contribute to the code base and check into our source control.
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QaPredixion Software, Inc. 2010 - 2011Aliso Viejo, Ca, Us• Rapidly came up to speed regarding the foundation technology Predictive Analytics and our core implementation as a cloud based platform resulting in a very stable initial release that was highly regarded. • Designed and articulated the initial test strategy and planning. Harnessed the development team in organized testing bursts and bug bashes to accomplish an extremely complex test passes. • Leveraged the platform to test the platform by implementing test automation using an Excel based Visual Basic driven test harness. Our test harness managed executing Predixion Insight Visual Macro's and then collecting the test results and writing those to our database.
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SdetMahindra Satyam 2009 - 2010Pune, Maharashtra, In• Feature and automation testing of the MSDN and Technet Forums Web Application. Tested Microsoft WCF web service and database layer. Worked closely with support team to address and resolve customer reported issues. • Ownership of the Microsoft Forums NNTP Bridge client. The Bridge client is a Forums API to NNTP translation layer that enables an NNTP news reader client to participate in the Microsoft Forums. Owned testing, quality, verification and test development tasks related to ensuring a high quality deliverable and great user experience. -
ContractorTodd Pacific Shipyards 2006 - 2009• Owned and operated my own consulting business providing a variety of solutions to small, medium and large organizations. Website development in ASP.NET, HTML, CSS and SharePoint/SharePoint Designer. Custom Application development on the .NET framework ranging from single client web/winform app to 3 tiered client server. App dev and maintenance on VB 6 classic apps. • Projects range from custom application development to integrating common off the shelf software. Office 2003 and 2007 custom macro development. Mail merge automation. Templates and VBA. Technical support / customer service, on site, via the phone or remote desktop/Go2Assist.
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SdetMicrosoft 2000 - 2006Redmond, Washington, UsOffice 2007: Software Design Engineer in Test working on an automation tool Big Button• Owned end to end testing for a distributed test automation system called Big Button. Big Button is an automated test harness that developers submit their bug fix code change to. The system automatically handles provisioning the necessary amount and type (client or server) of machines, running the correct set of tests based on the Office build, handle and recover from any test failures and report test results. This tool resulted in developers knowing the state of their check in prior to integrating. • Developed Test Planning, Test Cases and end to end Test Strategies. Owned Unit testing. Wrote testing handbook and other documentation that allow the organization to scale up efficiently. All enabling easy transition of ownership and lowering barriers to offshoring and outsourcing. • Worked with Program Management on spec reviews to properly define functional requirements. • Owned deployment and maintenance of test environments and managed a staged monthly roll out to move code from the pre-production testing environment to the staging environment and then to the production environment. Office 2002 and 2003: Software Test Engineer working in Configuration Testing Lab• Planned, owned, coordinated, scheduled and drove testing across the entire office organization for the following major testing categories:o Office running in a Terminal Server environment across 12 languages/locales.o Cross group Office integration on OEM and ISV systems. • Partnered with Product Support Services, 3rd parties & Beta customers to log and fix bugs. • Developed tools using Visual Basic, SQL Server and SharePoint. Developed deployment system to remotely distribute installations of Office on all core languages and locales. Mentored intern and drove intern projects from design to development to completion. Reporting and risk analysis based on weaknesses and other patterns. -
SteMicrosoft 1995 - 2000Redmond, Washington, UsMicrosoft Systems Testing - Windows NT Windows 2000: Software Test Engineer Print Test Team• Owned and managed the testing for spooler extensions that enabled 2 new printing technologies - Internet Printing and Publishing printers to Active Directory. • Wrote test plans. Analyzed test areas, defined and automated test cases using MS Test. • Tracked progress from design to code complete to ship. Reported testing results and status. • Owned and administered private domains and labs to isolate client/server spooler bugs. • Administrated Windows NT IIS servers in internet, intranet and extranet scenarios. • Wrote automation scripts for feature based regression testing. • Added scenarios for stress and long haul test coverage. Provided 24 hour availability for ship cycles.Windows NT 3.51 and 4.0: Software Test Engineer Print Test Team• Designed, developed, implemented and managed the Test Plan and Cases for the Windows Print User Interface for NT 3.51 and NT 4.0. • Performed feature, unit, basic block (code coverage), leak, localization and stress testing. Automated Print UI test cases. Kernel debugging. Resulting in a rock solid Windows Printing system and reduced support costs. • Defined and implemented the core set of automation functionality. Cross organizational support for OEM’s running our tests and developing their Printer Drivers.
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Support - Technical Account ManagerMicrosoft 1992 - 1995Redmond, Washington, UsMicrosoft Premier Support - Technical Account Manager• Provided fee based consulting, account management and support services to corporate accounts and key partners. Focus on “delighting” customers and tracking customer satisfaction. Managed customer relationships with named contacts. Managed client service requests including hot sites, server or system down. • Worked on a program called Microsoft Authorized Support Center. We developed a channel of “third-party” support providers and provide them with accreditation. • Wrote VB tools enabling personnel to provide higher service levels by proactively preventing known issues from affecting clients’ production systems.
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Support - End User Support EngineerMicrosoft 1988 - 1991• Provided end user phone support for Microsoft systems and applications, including OS/2 1.1, Windows 3.x, Office and other systems and applications. • Held leadership roles of product liaison, product mentor, product trainer and product escalation. Worked on projects that focused on shipping high quality products while reducing support costs. Wrote knowledge base articles documenting policies and reducing time to resolution by 20%. • Represented Product Support interests by working on core product team(s) for early CD-ROM based consumer products including Encarta, Bookshelf and Cinemania. Reviewed technical specifications and code to isolate and fix support bugs resulting in an estimated 120,000 dollars savings per year by reducing call volumes, decreasing call times and increasing customer satisfaction.
Jeff Willis Skills
Test Automation
Testing
Software Development
Agile Methodologies
Quality Assurance
Software Project Management
Cloud Computing
Microsoft Sql Server
Business Intelligence
.net
Scrum
Sql
Software Engineering
Visual Studio
Software Design
Sdlc
Data Warehousing
Sharepoint
Tfs
Ssrs
Requirements Analysis
Databases
Agile Project Management
C#
Web Services
Software Quality Assurance
Software As A Service
Distributed Systems
Etl
Integration
Big Data
Test Planning
Xml
Customer Engagement
Enterprise Software
Software Development Life Cycle
Program Management
Web Applications
.net Framework
Jeff Willis Education Details
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Western Washington UniversityBusiness Administration -
Shorecrest
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Ucsd Extensions
Frequently Asked Questions about Jeff Willis
What company does Jeff Willis work for?
Jeff Willis works for Amazon
What is Jeff Willis's role at the current company?
Jeff Willis's current role is Escalation Engineer at AWS.
What is Jeff Willis's email address?
Jeff Willis's email address is je****@****aana.io
What schools did Jeff Willis attend?
Jeff Willis attended Western Washington University, Shorecrest, Ucsd Extensions.
What are some of Jeff Willis's interests?
Jeff Willis has interest in Science And Technology.
What skills is Jeff Willis known for?
Jeff Willis has skills like Test Automation, Testing, Software Development, Agile Methodologies, Quality Assurance, Software Project Management, Cloud Computing, Microsoft Sql Server, Business Intelligence, .net, Scrum, Sql.
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