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At HubSpot, the leadership of the Customer Success Team in North America has been a core focus, where my expertise in enablement and dedication to customer satisfaction have driven significant value for over 65,000 customers. With the collaboration of a 40-strong team of Customer Success Managers (CSMs) and their managers, we've fostered strategic alignment and innovative customer engagement through automation and analytics.My role builds upon 6+ years of advancing customer success strategies and team alignment, with a distinctive proficiency in leveraging HubSpot tools to amplify customer engagement and satisfaction. The team's efforts are tailored to empower clients to maximize their use of HubSpot's platform, ensuring they receive strategic support that translates into tangible business growth.
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Director, Global Scaled Customer SuccessMongodb Nov 2024 - PresentNew York, Ny, Us -
Head Of North American Scaled Customer Success TeamHubspot Oct 2022 - Nov 2024Cambridge, Massachusetts, UsLead HubSpot's North American Customer Success Team, comprised of 40 CSMs and 5 Managers in the US and Colombia. The Customer Success Team works with customers to help drive usage, find value in HubSpot's platform, and provide strategic help via automation, health analysis, webinars, and strategic outreach, serving over 65,000 of HubSpot's customers. -
Senior Manager, Customer Success TeamHubspot Apr 2021 - Oct 2022Cambridge, Massachusetts, UsManage HubSpot's North American Customer Success Team comprised of 45 CSMs and 6 Managers located in the US and Colombia. The Customer Success Team works with customers to help drive usage, find value HubSpot's platform and provide strategic help via automation, health analysis, webinars and strategic outreach serving over 65,000 of HubSpot's customers.
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Manager, Customer Success TeamHubspot May 2018 - Apr 2021Cambridge, Massachusetts, UsThe Customer Success Team works with customers to help drive usage, find value HubSpot's platform and provide strategic help via automation, health analysis, and NPS surveys serving over 34,000 of HubSpot's customers.
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Manager, Customer Success ManagementHubspot Jul 2015 - May 2018Cambridge, Massachusetts, UsManager of Customer Success Managers at HubSpot. Manage a team of Customer Success managers who actively service accounts and assist with inbound marketing strategy and planning. Actively develop and nurture Customer Success Managers to help enhance relationships with HubSpot customers and maximize customer success.
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Principal Customer Success ManagerHubspot Mar 2013 - Jul 2015Cambridge, Massachusetts, UsManage 175+ of HubSpot's nonprofit and education based clients. Responsibilities include managing client relationships, inbound marketing strategy execution, assisting in product adoption, driving increases in monthly recurring revenue, and contract negotiations.
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Account ManagerFirstgiving Oct 2011 - Feb 2013Account Manager for FirstGiving's top 150 accounts. Responsible for developing and maintaining relationships with current nonprofit accounts, as well as strategizing and helping clients maximize fundraising success.
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Endurance ManagerCrohn'S & Colitis Foundation Of America Jul 2010 - Oct 2011New York, UsManage Fairfield/Westchester Chapter's non-profit endurance training program, Team Challenge. Responsibilities include hiring, mentoring, and managing a team of 14 coaches, staff, and volunteers while creating and implementing marketing and fundraising strategies to increase brand awareness and continue program growth. -
Student SupervisorThe Research Foundation Suny Oneonta Jan 2010 - May 2010Promoted to Student Supervisor for University’s Phonathon Program: Responsibilities include managing a staff of 25 callers, evaluating staff performance from initial training through promotion, and verifying/validating pledges. During time as supervisor the program raised over $120,000 for various scholarships and campus initiatives
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Telephone Fund RaiserThe Research Foundation Jan 2009 - Jan 2010Caller for the State University's Phonathon Program. Responsible for calling alumni to solicit funds to be used by school's clubs, scholarships, and upkeep of campus buildings and grounds. Frequently handle large credit card transactions which may include alternative payment options for such donations.
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InternVelour Music Group May 2009 - Aug 2009UsDaily responsibilities included but were not limited to depositing checks, delivering musical equipment, answering phones, and organizing musical catalogs. Also assisted with promotion of a first-year festival (Wanderlust Festival). Organized and ran street team, planned promotional concerts and routinely updated website events. Additionally responsible for daily maintenance of Myspace, Facebook, and iLike for label's artists.
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Suny OneontaMusic Industry
Frequently Asked Questions about Jeff Love
What company does Jeff Love work for?
Jeff Love works for Mongodb
What is Jeff Love's role at the current company?
Jeff Love's current role is Head of Global Scaled Customer Success @ MongoDB.
What is Jeff Love's email address?
Jeff Love's email address is je****@****ail.com
What is Jeff Love's direct phone number?
Jeff Love's direct phone number is +163166*****
What schools did Jeff Love attend?
Jeff Love attended Suny Oneonta.
What are some of Jeff Love's interests?
Jeff Love has interest in Fund Raising, Guitar, Fitness, Music, Philanthropy, All Major Sports, Running, Family And Friends, Sales.
What skills is Jeff Love known for?
Jeff Love has skills like Fundraising, Marketing, Facebook, Social Media Marketing, Microsoft Office, Management, Nonprofits, Social Networking, Crm, Strategy, Sales, Non Profits.
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