As the team's Social Media subject matter expert, I help turn audiences into communities. Since 2018, I've helped the team on MARVEL Strike Force engage and activate a vibrant and vocal online community using flexible project planning and creative development purpose built to provide spillover value to support User Acquisition, Growth Marketing, and Live Operations in the pursuit of their goals.

I offer drop-in leadership, strategy, and management capability for video game, free-to-play, entertainment, and consumer technology companies seeking to enhance their publishing or product development pipeline. I have supported growth marketing, user acquisition, business development, community management, creative direction, business analytics, and more with proven and consistent success. Neutral 3rd party services including vendor management and onboarding, workflow optimization studies, performance evaluation, and assistance in contract negotiations are also available.Consulting experience includes: WB Games, Disney, MARVEL, MARVEL Games, Riot Games, Epic Games, Fortnite, Tencent, Ayzenberg, 20th Century Fox, Boundless, Big Fish Games, and Scopely,

Contribute to the success of new and existing programs by creating awareness around opportunities and best practices in social media. Identify, test and support the adoption of meaningful metrics, optimized content and social media platform mechanics.

As the head of the Social Media and Community marketing effort for Marvel Contest of Champions, I managed the production and ideation of new creative, set campaign strategy, and developed schedules in coordination with user acquisition, product, and marketing to drive community growth and engagement in support of the game's key strategic goals. The results were a highly performative lifecycle marketing engine built on an authentic, highly flexible, performance driven social media strategy.

I identified opportunities to create and develop compelling web based content focusing on gaming culture, behavioral development, and esports in the League of Legends community. The result was the most successful League of Legends podcast to date, with a over 1 million monthly listeners.

As the Senior Manager for Social Media on NVIDIA's GeForce products, I helped develop new social media strategies, reporting standards, and creative. I leveraged new and original methods of measurement to leverage data into coherent tactics. The result was a total transformation of the voice and credibility of the GeForce brand with gamers and enthusiasts and massive growth both owned and earned share of voice versus competitors that was in excess of the GeForce product's market share at the time.

Managed the day to day operations of a 300+ seat call center including a team of 16 direct reports responsible for supporting customers’ Tier 1 VOIP, IP and CATV products.

Provide incubation support for new products and architectural changes affecting existing product lines and responsible for performing and coordinating advanced cross platform service activation and repair activities. National Activation Security & Repair manages tier 2 provisioning and supports local markets through expertise in video, voice and high speed internet services from a network management perspective at Comcast.

Provide tier 2 support and troubleshooting to customer facing field operations and customer care personnel. Provisioning of internet and voice services in Cisco BTS and Ceder Point SAFARI C3 switches.