Jeff Xuereb Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Primary Responsibilities:• Design, Develop and test software using Visual Studio .NET, C#, VB, WPF, MVC and Web API providing solutions for the Reasearch and Development department.Achivements:• Worked as part of a team on multiple projects to improve and add functionality to the company's main software package.• Designed a system to allow bluetooth (ble) data from pcb hardware to be recieved and saved in an SQL Server database and provide 2d and 3d charting.• Full re-write of the existing licence management WPF desktop application used for managing hardware and software licencing.• Managed the delivery of a project to develop software for the company's PDA's using Android with a third party vendor.• Redesigned and re-wrote the company's PCB Test Rig software in C# used to test circuit board parameter tollerances.Software Development Technologies:Full Stack Development in Visual Studio, C# and VB.NET, ASP.NET MVC, WPF and Web API, AJAX, Javascript, Jquery, Bootstrap, Razor, HTML, CSS.

Brisbane, Australia

Primary Responsibilities• Supported and Enhanced ISA Technologies’ Enterprise Health Software using Visual Studio C# MVC and ASP.NET Web-Forms• Worked as part of a distributed team working remotely from the Brisbane office liaising with developers in the Western Australian head office.• Analysed requirements, designed, developed and built and supported application modules in the company’s Enterprise system.• Analysed software issues to provide the most appropriate and efficient solutions in a timely manner.• Developed SQL queries for use across on multiple databases. • Supported the code base across multiple environments and databases.Key Achievements• Provided timely support and delivered high quality code across various parts of the health system using multiple technologies and frameworks.• Was able to start delivering high quality outcomes in a short period across a large technology stack with minimal assistance.• Debugged and fixed multiple issues within the automated unit testing project to improve unit test reliability and stability.• Provided additional troubleshooting across the system highlighting unknown issues which were able to be resolved before moving into Production. Software Development Technologies:Full Stack Development in Visual Studio, C#, MVC, ASP.NET Web Forms, AJAX, Linq, SQL Server, Javascript, Jquery, Type Script, HTML, Cascading Style Sheets (CSS), Bootstrap, Team Foundation Server, Unit Testing, Selenium Automated Unit Testing

Queensland, Australia

Primary Responsibilities• Solely responsible for all Reporting on the Core Games Management Systems, using SQL Server Reporting Services, Cyrstal Reports and SQL Server Stored Procedures.• Software Development using Visual Studio .NET, C# MVC and ASP.NET Webforms providing solutions for the Commonwealth Games Functional Areas.• Managed Services using PowerShell Scripts and Application Deployment using (IIS) on SQL Server 2012.• Wrote technical documentation, gathered requirements, analysed data, designed, developed and built reports using SQL Reporting Services and Crystal Reports.• Analysed data models, data relationships, and dependencies on multiple databases.• Developed complex queries for use in Stored Procedures, User defined functions and Improved report performance by creating various clustered, non-clustered indexes on multiple databases. • Managed Data on multiple servers, set database permissions and backups.Key Achievements• Developed a Website and Reports to allow the Import, Modification and Tracking of Inventory levels for the Uniforms Team to assist in decision making for stock reordering. (Completed to schedule, 8 week project)• Developed a Website and Reports to allow reporting for the Logistics and Venue Technology Services Areas. This included ongoing management of Data transfer between SharePoint and SQL Server using a 3rd party tool. • Developed Internal and External facing websites for the Technology Team to provide Support information for the Entire Commonwealth Games Workforce as well as Key External Clients.• Developed a Reporting suite for the Master Delivery System used for managing venue deliveries.Software Development TechnologiesFull Stack Development in Visual Studio, C# and VB.NET, ASP.NET MVC & Webforms, AJAX, Javascript, Jquery, Bootstrap, Razor, HTML, CSS.Reporting TechnologiesCrystal Reports, SQL Server Reporting Services, SQL Server Stored Procedures, Database Design and Management.

South Brisbane

Primary Responsibilities• Managed a team of six service desk officers based in head office and a team of five offshore staff while their manager was on extended leave.• Actively involved in the planning and execution of transition activities for service desk outsourcing program including training, operating procedures and customer communications.• Managed issues where resolutions were not completed to customers’ satisfaction.• Configured, maintained and administered service desk software (ITSM).• Primary point of contact for major issue management and resolution.Key Achievements• Implemented an automated ticket logging process that reduced service desk workload by 20%.• Improved the major outage incident reporting process by introducing standard templates and a communication matrix to simplify the outage notification communication process. This reduced stakeholder notification delivery response time from 30 minutes to < 10 minutes. • Responsible for a 30% improvement in offshore service desk’s ticket logging accuracy and queue management through initiatives to improve systems support training, team communication and workload & performance management. • Developed and implemented a training program for outsource service desk staff to develop competency in business systems support during a department restructure. This successful program included training in operating procedures and systems support documentation. The program was completed on schedule.

South Brisbane

Primary Responsibilities• Managed a team of three service coordinators, prioritised and managed team’s workload based on impact and urgency.• Provided performance and operational reporting to customers and resolver groups.• Coordinated major outage incident responses.Key Achievements• Developed a workflow process to improve work delivery and accuracy. This initiative improved operational efficiency by 40% by reducing work assignment times four minutes per ticket (on average) and improved assignment accuracy by 60%.• Designed and implemented a process that generated a 15% improvement in ticket completion rate and a reduction of overdue tickets in the system by 45%. • Completed Thiess Emerging Leaders program (a 12-month in-house leadership development program). Took the initiative to organise a charity golf day which raised over $15,000 for Seeing Eye Dogs Australia.

South Brisbane

Primary Responsibilities• Prioritised ICT Group work based on impact and urgency and assigned tasks to staff members based on skillset, availability and geographic location to maximise operational efficiency. • Created and maintained standard operating procedures, process work flows and staff skills matrix.• Managed resolution of major IT issues including coordination of technical resources. Key Achievements• Actively involved in establishment of new Service Coordination team including setting up KPIs, metrics and standard operating procedures. • Developed an automated email delivery application to enable scheduled report delivery via email which saved time by eliminating the need for manual report generation.• Designed a web based reporting portal used to monitor team performance and accuracy. This allowed key performance indicators to be monitored and enabled targeted training.

South Brisbane

Primary Responsibilities• Guided prioritisation of resources for completing project work and fixing application bugs. • Developed applications using MS VB.NET and C# and created reports using SQL Server and MS reporting services.• Supported legacy ASP.NET applications.Key Achievements• Created and implemented a web based application that reduced overdue system repair requests by 30% in the first month and by a further 20% over the next five months.• Developed a windows-based application to accurately monitor coal stockpile information and coal movements between mining sites and ports.

Brisbane, Australia

Primary Responsibilities• Developed applications using MS VB.NET and C# and created reports using SQL Server and MS reporting services.• Developed and maintained SQL databases. • Provided system support to application users.Key Achievements• Developed and implemented a data synchronisation application that reduced report generation time by 40%. This application centralised data and allowed for the creation of reports and dashboards that were used to compare production and operational efficiency between mining sites.

Brisbane, Australia

Primary Responsibilities• Developed applications using MS VB6 and VB.NET.• Developed and maintained SQL databases and created reports using SQL server and MS reporting. • Gathered requirements from users to design and implement application changes.Key Achievements• Developed a web-based reporting portal that was deployed across all mining sites and head office. This portal provided on-demand live data reporting (that had not been previously available) and the ability to run live reports from any location.

Brisbane

Primary Responsibilities• Provided software solutions to meet client requirements including consulting, analysis, design and implementation of software solutions using MS VB6 and SQL Server.• Provided customised applications to the Thiess Plant Department on a contract basis.Key Achievements• Developed a job management system for Cavalier Homes to track, manage and duplicate their construction process. This software generated a 30% reduction in time to order and supply materials for standard plans and a four-day (average) reduction in project construction time.

Brisbane

Primary Responsibilities• Developed applications using Universe Basic and MS VB6, maintained and supported in-house financial applications, gathered user requirements to design and implement application changes.

Diploma, It - Programming, 92%

Air Transport Pilots Licence - Theory

Command Multi-Engine Instrument Rating

Commercial Pilots Licence, Airline/Commercial/Professional Pilot And Flight Crew