Jeff Young Email & Phone Number

Minneapolis, Minnesota, United States

I have the distinct pleasure of leading a small but very talented UX team as we create optimal user experiences for our award winning clients and their customers. In addition to my leadership duties, I am thrilled to be back in a hands-on role, creating all the expected UX deliverables, doing user research, usability testing and analysis, and working with our team of techies to define functional requirements. Carmichael Lynch is the AOR for Subaru of America, and we also work with other national clients including Bush's Beans, Garden of Life, PhillipsConoco, and many others.

Greater Minneapolis-St. Paul Area

I am seeking a new position that will leverage my leadership skills and also allow me to do more hands-on UX design work. A hybrid role may be a little more challenging to find, but I am willing to wait for the right opportunity at the right company. Ideally, it will be at a medium-sized organization that embraces customer-focused design, and is willing to nimbly implement changes along the way.Blending the goals and objectives of the company while focusing on the needs of their customers is what I do best - Is your company the right match? Let's talk.

Greater Minneapolis-St. Paul Area

Strategic leadership of Visual Design, Information Architecture and Usability for the Interactive Marketing group. Web properties include Ameriprise.com, ColumbiaThreadneedleUS.com, Riversource.com, proprietary Secure Client Site and mobile app, and Financial Advisor sites.

As an independent consultant, I work with large and small companies, utilizing my background and expertise to enhance the design and development processes, focusing on improved user experiences. My activities include Information Architecture, Project Coordination, Client & Partner Management, Consultation & Communications, Interface Design, Graphic Production, HTML coding and Usability Testing.

As Manager of the User Experience group and Information Architecture Practice Lead for the Minneapolis office of RMG Connect, a global digital communications & CRM agency, I guided the UX/IA staff in their efforts to bring consistently successful and innovative, customer focused design to our clients through process driven methodology. Collaborative engagement in strategy, planning, and UX activities enabled my team to develop insightful IA and design artifacts including visual design comps, conceptual architecture, user personas, sitemaps, wireframes, navigation diagrams, content matrices, and usability test plans. Additional responsibilities included resource management, visual design consultation, project management support, client management & communications, and project planning & estimating. Client List: 3M, UnitedHealth Group, HSBC, United State Marines, FEMA, Ford Motor Company, Polaris Industries, BMC Software, Royal Caribbean Cruise Lines, New Business Development.

As an independent consultant, I worked with large and small companies utilizing my background and expertise to enhance the design and development processes, focusing on improved user experiences. My activities included Information Architecture, Project Coordination, Client & Partner Management, Consultation & Communications, Interface Design, Graphic Production, HTML coding and Usability Testing.Highlight of my consulting work was serving as lead IA on the Target/Amazon Website redesign, where I successfully architected and coordinated visual design for the Guest Services, Online Help, Wishlist, and Gift Registry portions of their site. Client List: Connect@JWT - 3M, UnitedHealth Group, Ford of Britain, Polaris Industries, New Business; Target.Direct/Amazon.com – www.target.com, Target Financial Services; Kilter/BGEA – www.theclimbmovie.com; UnitedHealth Care International; Zentropy Partners/H&R Block; eMedia Group – General Mills Box Tops For Education & Regis Corporation.

Zentropy Partners was a premier agency specializing in the design and development of digital solutions for clients across many industries. ZP was closely aligned with the McCann Erickson World Group, with offices around the globe.In my role, I was responsible for user and client needs assessment, role/scenario modeling, functional definition, site mapping, task modeling and workflow design, storyboarding, graphic design consultation, and both usability and acceptance testing; all focused on designing the ideal user experience.In addition to my primary role, I also was responsible for all project estimating and timeline development activities for the entire ZP Minneapolis Creative Services Department, and had regular involvement in new business initiatives.Client List: Carlson Hospitality – www.radisson.com, www.regenthotels.com, www.countryinns.com, St. Paul Companies – www.stpaul.com, Purina – www.puppychow.com, www.dogchow.com, Vibes Technologies – www.vibestech.com

Shandwick Interactive was the full-service interactive extension of the global Public Relations agency, Shandwick International, prior to being folded into the McCann Erickson organization as Zentropy Partners.As Senior Producer, I was responsible for management of our staff of four producers and served as lead producer on specific Web development projects. My activities included account management and client service, budget estimating, approval and management, billing & reporting, process development, information architecture and general project management and oversight. Highlights include the successful architecting, design, development and implementation of the online reservations system for Carlson Hospitality.Client List: Carlson Hospitality – www.radisson.com, www.regenthotels.com, www.countryinns.com, American Tool Companies – www.americantool.com, CNS Corporation – www.cns.com, www.breatheright.com, Young America Corporation – www.young-america.com

Martin Williams is a full service advertising agency, based in Minneapolis, with a strong list of significant global clients. In my role as Interactive Production Manager I helped guide and develop their fledgling interactive team, and worked with the senior management team to help sell the interactive services as part of their traditional client service offerings. My responsibilities included client service, budget estimating, billing & reporting, process development, information architecture and general project management and oversight. Client List: First Bank/US Bank, Target, 3M, Lincoln Financial