John Fulton Email & Phone Number

Dallas, Texas, United States

Dallas, Texas

KEY COMPETENCIES: SALES, CUSTOMER SATISFACTION, STRATEGIC THINKING, TRAINING PROGRESS EVALUATION, CLIENT MANAGEMENT Raised company revenue $15K by upselling programs and increasing levels of customer satisfaction● Investigated existing program, identified issues, and developed workable solutions● Collaborated with client, discussing issues and solutions, and showed how it would add value to program● Executed solutions then regrouped and evaluated following implementation for feedback and insightKEY COMPETENCIES: COMMUNICATIONS, CULTURAL COMPETENCY, COURSE DESIGN & EVALUATION, TRAINING, CUSTOMER SATISFACTIONCoordinated over 500 intercultural programs to give clients knowledge and tools for success in new global position● Collecting detailed personal information on each client to design suitable, practical customized program● Worked with R&D department to ensure best materials and content was provided at appropriate time● Maintained contact with client post-program to track success and offer further assistance when requiredKEY COMPETENCIES: STRATEGIC THINKING, TRAINING, CHANGE MANAGEMENT, PROJECT MANAGEMENT, COURSE DESIGN, CREATIVITYSaved company $40K per year through moving to digital technology versus paper and printing processes ● Created digital manuals in partnership with instructional designer, eliminating paper manuals● Prepared timeline, communicated changes with clients and staff, and implemented product rollout ● Monitored use and satisfaction with new product which saved company $3K per month

Dallas Tx

Coordinate intercultural programs for relocating professionals, gather confidential information to create tailored training, manage global corporate portfolios, and create training content. KEY COMPETENCIES: CONTENT MANAGEMENT, TRAINING, COLLABORATION, RELATIONSHIP BUILDING, PROJECT MANAGEMENT, REPORTSIncreased revenue $600K+ by managing business development to enhance diversity of revenue streams● Built and developed strategic partnership with global language provider● Selected, organized, and coordinated more than 300 language programs for global clients● Authored concise reports on lessons and training progress and wrote summary for clientsKEY COMPETENCIES: ADULT EDUCATION, STAFF ADMINISTRATION, COURSE EVALUATION, LEADERSHIP, DATA COLLECTIONEnsured availability of qualified, appropriate facilitators by recruiting, managing, and maintaining more than 50 staff● Interviewed and onboarded staff, choosing those who are good fit for company culture and client requirements ● Communicated with staff at strategic touch points during ongoing programs to evaluate progress● Collected feedback from clients on facilitator performance and tracked key metrics of facilitators in database KEY COMPETENCIES: COURSE EVALUATION, EFFICIENCY, PROJECT MANAGEMENT, PRESENTATIONS, REPORTS, CHANGE MANAGEMENTEnhanced productivity by 40% through process evaluation and development● Researched departmental functions in-depth to determine unnecessary steps in daily processes● Presented findings to management including suggested changes for improved productivity● Implemented changes to process, working with staff to ensure smooth change management

Plano, Texas

Built corporate client partnerships, monitored projects, uploaded and managed documents, created reports, assisted client service managers with accounts, and gathered project data.KEY COMPETENCIES: TEAM LEADERSHIP, TRAINING, SALES, BUSINESS DEVELOPMENT, COLLABORATION, RELATIONSHIP BUILDING, REPORTSAdded value to client’s existing portfolio of brands through skillful execution of more than 50 sales plans● Partnered with external brand to learn objectives and sales goals of their various products● Designed comprehensive plan for salespeople to execute goals through in-store demos and other activities● Gathered feedback from sales staff and created Excel and/or PowerPoint reports for presentation to client

Plano, Texas

Performed full-cycle recruiting to find top talent from across country.KEY COMPETENCIES: RECRUITMENT, HR ADMINISTRATION, COLLABORATION, STRATEGIC THINKING, COMMUNICATIONS, LEADERSHIPImproved level of talent in company by bringing in more than 100 company hires with exact requirements for job● Allied with hiring manager to learn specific requirements for positions in order to narrow search field● Sourced candidates, made screening calls, narrowed list, and coordinated interviews with hiring manager● Corresponded with hiring manager for feedback, made offers, negotiated salaries, and onboarded recruits

Gwangju, South Korea

Created and executed lesson plans. Worked with teachers on content and classroom management. KEY COMPETENCIES: COURSE DESIGN, TRAINING, COLLABORATION, CONTENT CREATION, PLANNING, ORGANIZATION, TIME MANAGEMENTDeveloped English lesson plans for 10 classes and collaborated with other teachers to create quarterly lesson plans ● Met with other teachers to create consistent quarterly lesson plans for English courses for young/teen students● Generated personal lesson plans, delivered lessons in creative, challenging ways, and managed classroom● Produced quarterly tests for students to evaluate progress and assess areas of difficulty for further training KEY COMPETENCIES: TRAINING, TIME MANAGEMENT, COURSE DESIGN, ASSESSMENT & EVALUATION, DEVELOPMENT ACTIVITIESAchieved 75% acceptance rate with Korean students taught to prepare for TOEFL examination● Took test as native speaker to learn precisely what students needed to learn and wrote appropriate lesson plans ● Practiced essay writing and speaking in format needed for best success in TOEFL exam ● Offered final cram sessions with students to simulate exam format and ensure their readiness