Administrative Specialist/Network Administrator
Shari'S Berries/The Berry Factory
Troubleshooting, identification, and resolution of network issues on multi-user billing systems; implementation of enterprise billing system, including deployment of 25 new PCs at remote locations, training, technical support, and troubleshooting/resolution of issues; primary point of contact for maintenance/support of all PC and server systems; general accounting and administrative duties as assigned; special projects include advertising, marketing, logo design, and promotions; acting phone center manager during holiday seasons including short-term employee training and escalation resolution for customer service issues.* Award: Employee of the Year, 2004 and 2006