Jef S. Email & Phone Number

As a Program Manager at Lightico, I orchestrate seamless experiences for our valued clients. Here’s what defines my role:1. Customer-Centric Navigator: I guide our customers through their journey, from project inception to post-implementation. My mission? Ensuring their satisfaction at every turn.2. Multilingual Advantage: As a native French speaker, I bring a global perspective to our interactions. 🇫🇷3. Key Partnerships: My portfolio includes heavyweight players like Three UK… Show more As a Program Manager at Lightico, I orchestrate seamless experiences for our valued clients. Here’s what defines my role:1. Customer-Centric Navigator: I guide our customers through their journey, from project inception to post-implementation. My mission? Ensuring their satisfaction at every turn.2. Multilingual Advantage: As a native French speaker, I bring a global perspective to our interactions. 🇫🇷3. Key Partnerships: My portfolio includes heavyweight players like Three UK, Three Ireland, Oney Bank, and AIB. Their success is my compass.4. Dynamic Leadership: Under the expert guidance of Mark Wanless and Shelly Myers, I steer projects toward excellence. 🤝5. Customer Success Advocate: Beyond project milestones, I champion all aspects of our client relationships. Whether it’s troubleshooting, optimization, or celebrating wins, count me in!________________________________________Our team’s MOTO: you’re not just managing programs; you’re shaping exceptional outcomes. 🌟 Show less

Leicestershire, England, United Kingdom

Implementation of the Workforce Management system at Mapal OS. The system combines HR and time & Attendance functions.Responsabilities:- Business process transformation and/or change management delivery in a SaaS environment (5+ years)- Project management- End-to-end system implementations- Consultative and communicative both with customers and with internal partners- Resolve issues and risks in a cross-functional and collaborative way- Strategy… Show more Implementation of the Workforce Management system at Mapal OS. The system combines HR and time & Attendance functions.Responsabilities:- Business process transformation and/or change management delivery in a SaaS environment (5+ years)- Project management- End-to-end system implementations- Consultative and communicative both with customers and with internal partners- Resolve issues and risks in a cross-functional and collaborative way- Strategy, problem-solving- Facilitate learning content in a way that is structured and appropriate for different audiences- Produce custom plans with customers- Identify ‘root causes' of problems and take appropriate action- Drive projects to completion in scope, time and budget- Customer loyalty and adoption- Deliver excellent service in both English and French (Native French, fluent English), in numerous countries (France, Suisse, UK, Dubai) Show less

Loughborough

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. I am responsible for leading a team of 10 Support Engineers within the People Division including; Human Capital Management (HCM) software support, Enterprise Resource Planning (ERP) software support, client management, relationship building, customer satisfaction across functional and technical service, Customer Success and training. Working directly with global clients to… Show more The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. I am responsible for leading a team of 10 Support Engineers within the People Division including; Human Capital Management (HCM) software support, Enterprise Resource Planning (ERP) software support, client management, relationship building, customer satisfaction across functional and technical service, Customer Success and training. Working directly with global clients to ensure retention, advocacy and growth across their portfolio. As a member of the senior leadership team within the support department, I share responsibility with team leaders for the continuous improvement of the support function within The Access Group. Responsibilities include: Escalation-point for major incidents with external stakeholdersDeveloping and implementing improvement initiatives in all areas of responsibilityIncident and Change Management Recruitment, training and retention of the support team.CRM management (SalesForce)Performance reportingAchievements:Creation of onboarding process and implementation of Customer Success Management tools.Managing and improving relationships with internal and external stakeholders.Refined the knowledge database and critical issue work-flow model.Special Project Manager for CFL.Consistently increased team efficiency.Improved client relations through proactive planning & actions, resulting in a constant +9/10 results in customer satisfaction feedback (CSAT) scores. Show less

Northampton, United Kingdom

Responsible for the main event program at Billing Aquadrome holiday park including The Northampton Balloon Festival; also in charge of Concessions and Major projects.Key ResponsibilitiesFinancial and Budget planning, More than 100,000 attendees per annum, Health & Safety officer for all events, Contractors, Contract negotiations (£500K), Pitch creation and renovation projects

Leicester, United Kingdom

Inflatables family business was acquired in 2014 and sold in 2017; we developed with success all aspects of the company.Key ResponsibilitiesCustomer Service - B2B and B2C, +100% Turnover and Profit progression, Logistic, Staff Management, Health & Safety, Rebranding, Sales and Marketing

Région De Vendée, France

750 emplacements 4 stars Holiday Parks providing outstanding customer experience to 700+ caravan owners and 35,000+ holiday makers per year. Highest ranking director on site responsible for £9.5M turnover and 130 employees. Siblu General Manager of the year 2010Key ResponsibilitiesCustomer Satisfaction advocate, Project Management for multi-million £ Capex investment, Leading 8 Heads of department and their teams, Sales, public relations and publicity, Preparation and management… Show more 750 emplacements 4 stars Holiday Parks providing outstanding customer experience to 700+ caravan owners and 35,000+ holiday makers per year. Highest ranking director on site responsible for £9.5M turnover and 130 employees. Siblu General Manager of the year 2010Key ResponsibilitiesCustomer Satisfaction advocate, Project Management for multi-million £ Capex investment, Leading 8 Heads of department and their teams, Sales, public relations and publicity, Preparation and management of budget, Health and Safety, Contract negotiationOther positions previously held within SIBLU holidays:(2009) General Manager - Domaine de Litteau (Normandy, France)(2008) Assistant General Manager - Domaine de Kerlann (Brittany, France)(2007) Counsellor sales person (selling mobile homes) - La Pignade (Charente-Maritime, France)(2006) Complex manager (bar, entertainment, pool) - La Pignade (Charente-Maritime, France)(2003 - 2005) Entertainment Manager - Les Charmettes (Charente-Maritime, France) Show less

Quebec, Canada

Responsable for fund raising projects, managing 100 volunteer workers, maximizing sales.

Québec, Canada

Project Manager in charge of sound and light (Sales and Rental) for Solotech Quebec CanadaOther Position: Technician (1990 to 2001)

Québec, Canada

Conception and production of various entertainment projects.

Québec, Canada

General Manager of one of the biggest events company in Québec City (1997 and 1998)Others position at ElectraProject Manager(1996)Presenter/DJ part time (1989 to 2001)

Lahr, Germany

Radio presenter, production of support, programming

Certificate In Philosophy, Philosophy, Équivalent

Professional, Communication And Media Studies, Dec

CEGEP is equivalent to Degree Education Level Option: Radio broadcasting

Csp (Counsellor Sales Person), Selling Skills And Sales Operations

The Counsellor Salesperson (CSP) uses a four-step consultative selling process that helps salespeople transition from simply making.