John Groff Email & Phone Number

Happily retired

Armonk, New York, Ny, Us

I am responsible for the go-to-market strategy and execution of Industry 4.0 plays in North America with our Services Partners or GSIs.

Armonk, New York, Ny, Us

Designated as the go-to-market leader for specific Global Systems Integrators (GSI) in US. Responsible for overall relationship and revenue through IBM hardware and software routes to market with GSI. Also responsible for bringing the IBM Industry 4.0 technologies and position to all GSIs in US.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

LEAD ACCOUNT PARTNER & ELECTRONICS SALESFORCE LEADERAsked to lead the North America Salesforce (Bluewolf) efforts for Electronics. Duties include business development, delivery excellence and in some case P&L based on account coverage.Continue to lead the IBM Global Business Services (GBS) management consulting arm in selected Growth and Enterprise accounts to manage the business and own P&L. The role is designed to bring executive level relationship and thought leadership to help my clients thrive in the new digital world.

Armonk, New York, Ny, Us

ACCOUNT PARTNER AND ORACLE SUBJECT MATTER EXPERTTapped as the go-to-market leader for Oracle-specific projects within the industrials sector. Represent corporate interests in client sales, delivery, financials and customer satisfaction. Manage a team of 35 in projects, ranging from $40M – $50M and averaging 174% of gross profit. Assumed additional role as Lead Account Partner for two major industrial electronics accounts.♣ Created an end-to-end NextGen solution for indirect procurement for a large Heavy Equipment Company. Reduced total cost of ownership (TCO) by ~30%, attained an approximate $40M spend reduction and a 45% reduction in PO expenses.♣ Generated an SaaS solution for an Entertainment Company to refresh technology and manage it to end-of-life. Reduced TCO by ~$6M and delivered a sustainable Cloud model to improve security and streamline the DVD/Blu-ray business.♣ Defined strategies to transform a leading Document Company to a digital environment in support of its NextGen services-oriented go-to-market approach, while simultaneously supporting a 50% cost decrease in operational costs.♣ Consolidated and upgraded a Japanese High-Tech Company back-office systems to align with an aggressive M&A approach. Lowered TCO by 34%, cut migration time and costs by 55%, and provided a 28% reduction in cost avoidance.Delivered solution architecture for an upgrade of financial and back-office systems for Ohio’s Department of Transportation; upgrade path will drive a 17% savings in TCO and an estimated $1.6M in cost avoidance.

Princeton, New Jersey, Us

VICE PRESIDENT AND GENERAL MANAGER – NORTH AMERICAIn charge of North American client services, representing 80% of the business revenue. Served as member of the senior executive committee, reporting to the CEO with a focus on leading development of new technology solutions and stabilization of the business. Led 16 direct reports and the North America delivery team in technology services for 34 clients across diverse industries, including insurance, manufacturing, market research, publishing, PR firms, airlines and software.♣ Secured four new logos and brought in an additional $5M net new revenue per year.♣ Incorporated a governance model with detailed communication and escalation paths, raising customer satisfaction scores by a full point within two quarters.♣ Crafted a predictive modeling solution for the help desk to improve service delivery and to sell as a SaaS solution for IT infrastructure and manufacturing machine tools.Developed solution offerings in the mobile application build environment and promptly won a $15M deal to rewrite a CRM software by Swiftpage on-premise software to a SaaS platform, leveraging the new mobile application build capabilities.

Bangalore, Karnataka, In

GLOBAL CLIENT PARTNERSelected to lead business development and improve market share in discrete manufacturing. Managed global accounts for John Deere and Grainger, and mentored the Caterpillar Partner. In charge of $17M in revenue and 86 resources across three accounts. Stabilized testing footprint in Grainger, and established the business for expansion into DevOps and support for the Commerce business. Guided the client partner at Caterpillar in the stabilization of indirect procurement functional support.♣ Expanded the engineering application support model, enabling entry into mobile application development and an additional $3.2M in annual revenues.♣ Ramped up John Deere’s engineering services in China through a flex model that extended support from the India team and brought in nationals at key plants as focal points. Solution saved 25% in resource costs over contract’s life.♣ Provided testing services driving Grainger’s Commerce transformation to an $8B revenue-generating entity. Reduced code fixes by ~30% and scripting, which shortened testing by 15%, allowing faster new feature/function implementation.Engineering support services resulted in two Service Excellence team awards and a Savings Award as a top savings supplier in engineering from John Deere.

Austin, Texas, Us

CLIENT SERVICES EXECUTIVERecruited to revitalize the underperforming Midwest market and refresh solution offerings. Guided up to 150-team members in complex services engagements. Spearheaded scoping, sizing, selling, implementing or upgrading Oracle software products, as well as providing ongoing service delivery.♣ Surpassed quota targets in first year, achieving 112% to quota ($6M) and earning recognition, as the first person in Oracle’s history to exceed quota targets within the first year in the consulting space.♣ Reduced financial consolidation and forecasting by ~40% and improved planning by 16% through the development of a global finance and supply chain solution for a high-tech client.♣ Remedied design flaws and created customized solutions within a manufacturing client’s legacy system. Improvements resulted in a 27% reduction in SKUs, 15% in demand planning deviation, and ~43% in backorders.Upgraded a manufacturing client’s 20-year-old system to remain in compliance and bring functionality in support of evolving business requirements. Reduced support costs by 11% by minimizing customization complexity.

Peoria, Illinois, Us

GLOBAL ACCOUNT EXECUTIVERecruited based on deep manufacturing and maintenance services expertise to return the company’s largest global account (Caterpillar) to growth mode. Directed 450-team members and a $65M budget in business development, client relationship management and service delivery. Advised on development of commercial CMMS systems and creation of a go-to-market strategy.♣ Drove net new revenue between $14.5M and $17M through the first consumption-based commercial model. Model expanded the ATS in one of the largest plants, improved OEE by 7-9 points and reduced downtime by 5.5%.♣ Secured a four-plant $8.5M multisite contract, enabling maintenance grouping of smaller plants. Standard approach and methodology also provided a 15% cost saving for start-up of successive plants.♣ Launched four plants in Mexico and one in the UK, generating an additional $5M in revenue.♣ Improved customer service scores by 30% and delivered 5% agreed saving YoY for the client by creating a governance framework, leveraging Lean and Six Sigma concepts for continuous improvement.

Armonk, New York, Ny, Us

PRACTICE AREA LEAD – WEB STRATEGY (2008 – 2009)Promoted to lead sales, services, utilization and delivery excellence of nationwide web strategy projects. Assumed leadership of 225 team members and a $25M budget in a rapidly emerging business channel. Defined offering and value proposition, implementation practices and services framework for website build, web marketing and ecommerce along with social tools.♣ Reached 102% of quota, as well as an Invention Achievement award and a patent for the design of a web maturity model assessment tool, which allowed IBM to quickly assess and find improvement opportunities for clients.Created viability in the web channel through the design of an ecommerce process and website for a Lawn Care Equipment Company, which encompassed ecommerce, content management, Web 2.0, Web analytics and search.

Armonk, New York, Ny, Us

In charge of sales, delivery and executive oversight for ongoing engagements on major accounts. Instituted a refined approach to client support, revitalized employee engagement, and identified new opportunities in untapped industries.♣ Achieved a 200% increase in service business YoY and elevated customer satisfaction scores by 2+ points.♣ Played critical role in attainment of the largest GBS contract, $220M, for an SAP transformation project.♣ Directed a unique $25M infrastructure/technology refresh project for a Fortune 500 heavy equipment company.♣ Recognized in 100% Club in 2006 and continued to qualify for five consecutive years.

Armonk, New York, Ny, Us

Recruited to drive delivery excellence for a portfolio of projects within the CRM practice. Stabilized and updated operational and project management standards for smooth delivery of six to eight simultaneous projects. Played a key role in the closure of $165M in business as a Solutions Architect and Technical Sales Support Leader.♣ Established a governance program, which became the standard of the North American CRM practice.Developed implementation and upgrade methodology, and created sizing tools to help develop IBM’s designs for solution architecture.♣ Served on the IBM Solution Architect certification board from 2003 to 2005.

Rochester, New York, Us

Memphis, Tennessee, Us

Managed second shift operations for printing company.

Ibm - Client Executive Certification Coursework, Porters Five Forces

Mba, Marketing

Bs, Electrical Engineering

Diploma, General Studies