Jehan Jit Singh Email & Phone Number

I am an experienced ITES professional with expertise in customer experience, operational management, and business development. With over 20 years of industry experience, I have honed my skills in managing complex projects, navigating challenges, and driving strategic initiatives.One of my areas of specialization is Net Promoter Score (NPS), a widely recognized metric for measuring customer loyalty and satisfaction. I have extensive experience in implementing NPS programs, analyzing data, and deriving actionable insights to improve customer experiences. By utilizing NPS methodologies, I have successfully identified areas of improvement, implemented strategies to enhance customer satisfaction, and fostered long-term customer loyalty.Throughout my career, I have held leadership positions in renowned organizations such as Apollo 24|7, Tata 1mg, and iEnergizer IT Services Pvt Ltd. In these roles, I have led teams, managed client relationships, and implemented customer-centric initiatives to drive business growth.In addition to NPS expertise, I have a strong foundation in various areas such as business communication, service delivery, process excellence, and client management. I am skilled in leveraging data analytics and implementing Six Sigma methodologies to optimize processes and improve operational efficiency.I am a graduate of the Indian Institute of Management, Kozhikode, where I completed the Senior Management Program in Strategy. I also hold a DNIIT in Software from the National Institute of Information Technology and a BCOM degree from Sri Venkateshwara College.I am passionate about delivering exceptional customer experiences, fostering continuous improvement, and driving business success. If you are seeking a seasoned professional with expertise in customer experience, operational management, and a specialization in NPS, I would be delighted to connect and explore opportunities for collaboration.#CustomerExperience #OperationalManagement #BusinessDevelopment #NPS #ClientManagement #SixSigma #StrategicLeadership

Listed skills include Team Management, Bpo, Vendor Management, Transition Management, and 43 others.