Talks about #Leads #customersupport #VA

Used to extract DPD (days past due) for all customer from CRM and LMS (loan management system) and create setup against all customers that are overdue, using different tools that were designed by data analysts. Lead collection team here and used to delegate work team mates.Communicated with customer via E-mail and outbound callings and get them to have an active arrangement to settle their overdue balances and rescheduling of the repayments upon customer's request in accordance with… Show more Used to extract DPD (days past due) for all customer from CRM and LMS (loan management system) and create setup against all customers that are overdue, using different tools that were designed by data analysts. Lead collection team here and used to delegate work team mates.Communicated with customer via E-mail and outbound callings and get them to have an active arrangement to settle their overdue balances and rescheduling of the repayments upon customer's request in accordance with company's policies.Used to provide higher management with ideas to improvement overall collection processes and very much able to save company a lot of hassle through group meetings. Show less

Appointed as an Accounts Payable Executive• I attained expertise in managing payables of ADSI, Inc Silicon Valley company. Paying vendors, managing credit cards and a financier DLL (de lage landen). Developed an extraordinary relationship with all the major IT companies like Ingram Micro, SYNNEX, TechData and many more and maintained their payables.• Performed Bank Reconciliation.• Cash flow statement reporting to CEO for bank maintenance on daily basis.• Filing tax returns to… Show more Appointed as an Accounts Payable Executive• I attained expertise in managing payables of ADSI, Inc Silicon Valley company. Paying vendors, managing credit cards and a financier DLL (de lage landen). Developed an extraordinary relationship with all the major IT companies like Ingram Micro, SYNNEX, TechData and many more and maintained their payables.• Performed Bank Reconciliation.• Cash flow statement reporting to CEO for bank maintenance on daily basis.• Filing tax returns to CDFTA.• Paying vendors on time and communicating with vendors as needed.• Setting up credit terms with new vendors and maintaining successfully.• Used to reconcile credit card statements with the purchase order status report to find any anomalies, if found in that cases verified and filed disputes. Duties performed as an Accounts Receivable Executive: • Prepared Sales Analysis Report (SAR) on daily basis & reported it to CEO. Ensured and monitor profitability and accuracy on each order.• Introduced procedures to improve collections cycle. Procedures were:• Used to setup terms with customers in favor of the company by reviewing their financials and business seasonality.• Handling and managing the DSR to control the customer balances and ageing, Follow ups via calls and emails in a professional and friendly manner.Assisted GSA Sales Team in the following areas:• Bidding on GSA via Sam.gov & unison.• Analyzing and execution of federal government IT solutions.• Procurement and vendor management of networking and computer peripherals.• Delegating work to subordinates on daily basis making sure that work flow is managed in an effective way to cope up with the high-volume business activity. • Effective decision-making skills under tough situations and pressure along with the ability to work in fast-paced environment• Solid organization skills with ability to accomplish multiple tasks simultaneously and within tight deadlines• Assessing and supervising RMAs. Show less

Technical Support RepresentativeAstrill VPN is a major VPN provider with services in countries with a focus on Cyber security such as China, Korea, UAE, Germany and KSA.Joined Astill VPN as Sales executive and showed intent to pave my way technical support.Provided technical support to customers through a variety of methods, including telephone, live chat, and e-mail.Consistently met performance standards and quality benchmarks in professionalism, establishing rapport, problem… Show more Technical Support RepresentativeAstrill VPN is a major VPN provider with services in countries with a focus on Cyber security such as China, Korea, UAE, Germany and KSA.Joined Astill VPN as Sales executive and showed intent to pave my way technical support.Provided technical support to customers through a variety of methods, including telephone, live chat, and e-mail.Consistently met performance standards and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone.Worked with Sales and technical team with utmost goal of customer satisfaction, and solved their complex issues resulting in gaining their loyalty.Resolved Level 2 customer issues via remote desktop sessionsPerformed extensive product testing to discover new bugs to improve the product performance Show less