Jehanzeb Rashid Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Riyadh

Reporting to PNU IT Head of Program in a strategic and tactical role, I handled overall tactical and operational governance, service delivery and special project management of the managed services account for Princess Noura University handling IT encompassing of 5 data centers and campus-wide MPLS based network.Achievements:• Continuous 100% achievement of SLAs. • Tech Refresh Program: Planned, managed, and successfully delivered comprehensive Technical Refresh program consisting of Compute, Storage, IP Telephony, Nutanix private cloud deployment and hardware upgrade, Active Directory and Exchange upgrade, DNS, DHCP, and IP address management (IPAM) and VDI implementation and migration projects. Determined methodology, best suited to each Technical Refresh project. Moved between agile and waterfall approaches depending on project specifics and delivery goals.• Campus-wide WIFI upgrade Project: Successfully Implemented campus-wide WIFI upgrade project by the implementation of new headend servers and deployment of more than 5500 Wi-Fi 6 capable Access points across the whole university campus.• ITSM Portal Project: Planned and implemented new ITSM tool and instituted ITIL operations practices, bringing a level of discipline to the IT operations and reducing service outages resulting in achieving and maintaining the required 95% SLA compliance.• Covid Contingency Project: Planned and implemented a contingency plan during Covid, making all the learning management services online, and in addition, enabling softphone extensions and VPN creation for all the staff and launching new collaboration tools for daily meetings.• ISO Audit: Supervised preparations and successfully defended yearly ISO 20k and 27k internal and external Audits for two consecutive years.

Riyadh, Saudi Arabia

Reporting to Program Director, managed a number of projects from initiation to closure for the National Labor Gateway Program by finalizing the detailed design, successful implementation, service switchover testing and later managed the operations of a Primary and a Disaster Recovery data center to cater for 15 million users. The program provides a full-fledged platform for the private and public sectors as well as service providers in the Saudi labor market. Also, it brings together job seekers and employers by offering effective and efficient services for employment and training that increase stability and up-Skilling of Saudi nationals and give equal opportunities for all.Achievements• Data Center and Disaster recovery Project: Managed plan, design, and deployment of two National Labor Gateway (NLG) Data center sites in Riyadh and Jeddah, on time and within budget and accomplished customer sign-off.• SMS & Email Gateway Project: Managed plan, design, and deployment of SMS & Email gateway set up to meet the two-factor authentication requirements and to support program campaigns.• NLG MPLS Cloud Project: Managed Implementation of a Private dedicated MPLS cloud project consisting of multiple Internet and WAN links from multiple Service providers.• Business Continuity and Recovery Project: Planned and implemented Business Continuity Design across the two data centers, successfully tested the services switch over and switch back, and got customer sign-off by meeting the target RPO and RTO.• Continuous 100% achievement of all SLAs • Supported the ongoing developments by facilitating sprints of creation of a new common services group, thereby eliminating the need for a separate deployment team.

Riyadh

Assigned as a technical lead and reporting to program Manager, for the NEMO (Network Modernization) project for the Ministry of Interior (MOI) in Saudi Arabia, built and operated a new network for their needs based on complex MPLS network and stringent security requirements. The project network encompassed several discrete parts covering different transmission technologies and active components. Achievements:• Provider Edge Aggregation Project: The main Objective of the Provider Edge Aggregation project was the aggregation of links from MOI access sites. It aggregates Gigabit Ethernet links coming from the MOI SITES via transmission network and the delivery of the MPLS service such as L2 & L3 VPN • Enterprise Network Project: The MPLS core enabled any to any connectivity between MOI Sites and the Headquarters. It is also delivering the ability to enable new shared VRFs between different directorates of the MOI given that all MOI directorates are using a unified IP address. Network security best practices are the integral component of overall Information Security policy.• Out of Band Management: Deployed Out-of-Band Management (OBM) solution which delivered the capability to provide management, access via a dedicated separate network rather than the production network which provides essentially remote access via 3G and VSAT. This Out of Band Management network was provided in addition to the in-line management option so as to achieve network element reachability during main network outages.• NEMO NOC: Led the dedicated NOC setup project to manage the connectivity of fully redundant infrastructure Enabling Network Management services for all 337 Sites.

Riyadh

Develop design concepts for telecom systemsCompose engineering plans and schedules for AEC development projects and other assigned projectsReview customer requirements and market analysis to determine optimum design architecture, interface and performance characteristicsConduct interface analyses for candidate systems to identify all protocols and interface signals needed to create universal applicability for the systemLead design programs and supervise other project engineers in design teamsEvaluate development and integration costs. Suggests alternative designs and system components to support project requirements. Coordinate project, engineering, and development activities of consultants and subcontractors

Lahore, Pakistan