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• Demonstrated servant leadership, fostering collaboration across IT Operations, Software Engineering, and various business units. Engaged with team members at all levels, from factory floor staff to the CEO, earning trust and driving cultural change through empathy and optimism.• Transformed the click-to-order system, increasing conversion rates from 15% to 25% for eligible orders while refining the user experience and integrating cross-functional feedback to optimize performance.• Led the development team to refine and enhance the Quick Quote Tool (QQT), significantly improving user adoption in the sales and estimating teams and playing a pivotal role in driving system improvements across the finish line.• Established and streamlined work tracking and reporting processes by categorizing work into strategic, tactical, and maintenance areas, improving visibility and alignment with business goals.• Restructured and optimized team roles, making critical decisions on position backfills and realigning resources to focus on high-priority initiatives.• Partnered with stakeholders to align technology solutions with business strategy, enhancing communication and reporting to the executive team and ensuring alignment with company-wide objectives.• Led efforts to implement SOX processes and procedures, ensuring compliance and security across critical business operations during the acquisition by Armstrong World Industries, and navigated the complexities of integrating systems and culture during the transition.

Implemented re-organization plan for entire Clearlink IT department. Oversee multiple product-oriented software engineering teams comprised of ~40 stellar software engineers. Continue to provide strategic insight in technology to executive leadership, including evangelizing JAM stack CMS and DevOps transition. Led improvement efforts for logging, monitoring, and alerting for key systems and infrastructure. Coached teams in creation of software standards, mentoring practices, and fostering ownership of systems.

Managed 15 person engineering team of all skill levels working on revenue generating projects and systems. Teams created email and chat channels services used by all marketing efforts at Clearlink. Provided strategic insight to executive leadership for several technology initiatives, including redeveloping a CMS and re-organizing the >100 person engineering team.

Led team of junior and intermediate engineers in web application development. Formalized SDLC that included peer code review and required critical path unit tests. Improved communication with Marketing departments by building relationships with senior leadership. Help introduced mob development as a technique to Clearlink. Did morning code workshops with developers to enhance skills.

Designed and led creation of phone rotation engine that enabled an overnight migration of hundreds of thousands of phone numbers to the service with no perceivable impact to business process. Previous vendor renegotiated contract; happily shuttered service in return for a $4MM reduction in 3 year contract with vendor. Won Employee of the year.

Hired on to the Marketing Technologies team to create integrations for online-to-offline marketing attribution. Designed and developed API that manages hundreds of requests per second for marketing attribution. Evangelized test driven development and better SDLC process.

Works with a team of developers and system administrators in the creation of a next generation cloud hosting service that includes system integration utilizing a variety of complex APIs.Develops and implements best practices for managing external client projects, including web application and site development, migration processes, and high-value technical support.Assists in building marketing plans for products, including data driven decision-making through sales funnel analysis and market research.

Created core systems for XMission's web infrastructure, including custom website CMS and numerous online tools and utilities.

Managed diverse group of clients, with projects ranging from basic informational sites to full web applications.

Responsible for development and maintenance of robust online store that includes thousands of products.

Responsible for daily management and development of client websites; managed all stages of development, from conception to launch.

Developed, from concept through design and programming, new and updated webpages and online applications for clients. Provided technical consultation and assistance to customers and coworkers. Managed technical delivery expectations with all interested parties.