Jessica Hughes Email and Phone Number
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Jessica Hughes personal email
Jessica Hughes is a Senior Program Lead in Biogen Patient Services at Biogen. She possess expertise in qualitative research, quantitative research, survey design, public speaking, presentation skills and 7 more skills.
Biogen
View- Website:
- biogen.com
- Employees:
- 9430
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Senior Program Lead, Quality Monitoring And Experience OptimizationBiogen Oct 2022 - PresentWorking to improve the customer experience by performing speech analytics with contact center data and analyzing survey data for patient insights.
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Program Manager, Voice Of CustomerKlaviyo Mar 2022 - Oct 2022 -
Customer Engagement Program ManagerBandwidth Inc. Mar 2021 - Mar 2022 -
Manager, Strategic IntelligenceRelias Feb 2021 - Mar 2021 -
Voice Of Customer Program ManagerRelias May 2020 - Feb 2021Morrisville, North Carolina, United StatesThe Voice of Customer Program at Relias includes gathering feedback from Customer Advisory Boards, NPS surveys, and Win/Loss calls. I'm building a VOC council with stakeholders across the business to understand where the gaps in the customer experience exist and implementing projects to fill those gaps.
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Qualtrics Platform Specialist/Voice Of The Customer Program ManagerLogmein Jul 2019 - May 2020Raleigh-Durham, North Carolina AreaI'm helping to build a best-in-class Voice of the Customer Program from the ground up. We're taking 4,000 employees on a journey to put the customer at the center or how they operate. -
Market Research AnalystSas Oct 2017 - Jul 2019Cary, NcI managed our Qualtrics software usage and consulted with over 100 Qualtrics seat holders around the globe on survey best practices. I also created software training collateral to help users better understand the product. I led our market research panel and assisted with the programming and analysis of a global satisfaction survey. You could find me geeking out over customer verbatims and using the qualitative analysis as a catalyst for the development of deeper insights to help drive the business. I organized, developed, facilitated, and analyzed focus groups--my favorite was around understanding the brand perceptions of university students. I also consulted on the development of Learning Needs Assessments and helped CSMs create Training Needs Assessments for their customers. -
Senior Market Research AnalystDuke Energy Corporation Aug 2014 - Oct 2017Raleigh-Durham, North Carolina AreaI supported two of our main studies at Duke Energy--one that is based on a customer transaction, and another that is based on the customer's perception of the business. I also wrote and distribute ad-hoc surveys through Qualtrics and analyzed data using Excel and SPSS. I delivered over 120 presentations to front line employees to train them on our Customer Satisfaction program, how to interpret the results, and how to make an impact with the customer. I also presented to executives and middle management and provided insights on where to invest time, talent, and dollars. I lead meetings of cross-functional stakeholders throughout the business to identify customer pain points and track initiatives to enhance the customer experience. I loved reading customer verbatims and marrying the qualitative data with quantitative results to derive insights that drove business decisions.
Jessica Hughes Skills
Jessica Hughes Education Details
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Natural Resources -
Environmental Science
Frequently Asked Questions about Jessica Hughes
What company does Jessica Hughes work for?
Jessica Hughes works for Biogen
What is Jessica Hughes's role at the current company?
Jessica Hughes's current role is Senior Program Lead in Biogen Patient Services.
What is Jessica Hughes's email address?
Jessica Hughes's email address is jh****@****dth.com
What schools did Jessica Hughes attend?
Jessica Hughes attended North Carolina State University, North Carolina State University.
What skills is Jessica Hughes known for?
Jessica Hughes has skills like Qualitative Research, Quantitative Research, Survey Design, Public Speaking, Presentation Skills, Qualtrics, Spss, Market Research, Research Design, Project Management, Voice Of The Customer, Focus Groups.
Who are Jessica Hughes's colleagues?
Jessica Hughes's colleagues are Nacho Pino, Charles Rean Jr, Sharon Veltkamp, Adrián Laorden Muñoz, Bruna Lodo, Giulia Scognamiglio, Rickie Strickland.
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