Jose Ibáñez Luján Email & Phone Number

I was responsible for the IT department of the office under the supervision of the European regional manager. My duties involved weekly tracking of helpdesk incidents and requests, working in close collaboration with the service coordinator. Moreover, I held fortnightly meetings with other IT managers to solve incidents or pending requests from the different European offices. On the technical side, I managed permissions on the company's internal CRM and ERP (ServiceNow/Dynamics) and Active Directory. In addition, I was in charge of IT equipment and material provisioning to the office. I also performed specific tasks, such as reviewing issues related to HTML and CSS templates and importing data from Excel files to SQL databases. Finally, an essential part of my work consisted of providing training to recruits in the office on the efficient use of office applications and generating reports in Excel and Power BI to provide detailed information about cases submitted at the office.

While in this position I worked at Repsol as a Business IT Analyst, providing functional support to Trading applications, performing data analysis tasks and assuming coordination tasks when necessary. In terms of case management generated in ServiceNow, I was in charge of monitoring and managing incidents and requests related to Trading applications, user licenses, new service requests and data analysis support. These tasks required reviewing the cost of licences allocated per department, analysing the usage of Trading applications and managing user additions and deletions within the system depending on business needs. Then, I generated a monthly report indicating any changes made for any department that requested it. In addition, I was responsible for managing the procurement of services with providers. I reviewed quotations and contract conditions before submitting them to procurement and legal departments for approval, integrating the information into SAP and Dynamics once procurement or service renewal was approved. In the area of data management, I was in charge of (ETL) requests to extract data from Microsoft SQL Server and Excel files. Then I presented this data through Excel and Power BI reports so other departments could populate the internal database.

During my time as an IT Support Specialist, I was in charge of managing incidents and requests that could not be resolved in the Level 2 Helpdesk. I produced monthly reports in Excel about the incidents received in Remedy and ServiceNow, estimating management and resolution times. In addition, I provided support by performing data extraction, transformation and data load (ETL) tasks from sources such as Excel and SQL, adjusting to the users' requirements. Also, I handled Windows applications issues and managed SAP and Active Directory permissions for employees.

During my time at GMV, I was in charge of setting up and managing Redmine CRM, handling internal requests such as registrations, cancellations, modifications and permissions assignment.In addition, I was in charge of the control and management of documentation in Sharepoint, training employees from different offices in Europe on the use and administration of CRM.Also, I performed data conversion from other project management tools into Redmine, using Excel and SQL to extract, transform and load the required information into the system.

During my tenure in this position, I was involved assisting in setting up an expense management CRM application and providing functional support to customers. Moreover, I provided training for new users via online sessions, teaching them the basic use of the software.Also, I elaborated reports suited to the needs of the users, using data from Excel files and SQL databases to ensure the proper data integration from external sources into the requested custom reports.Lastly, I performed a functional test for the development versions in order to identify possible errors while using the software on a regular basis at operational level.

During my internship as part of the Higher National Diploma in Multiplatform Application Development, I worked in the area of software development, supporting the development tasks of HTML, CSS, PHP and JavaScript and supported me in the management and revision of SQL databases of the web pages managed by the company using phpMyAdmin.In addition, I performed support functions in the IT Infrastructure area, resolving incidents related to applications and the Windows operating system of the clients. I used diagnostic tools, and scripts and created virtual machines in VMWare to replicate issues securely.I also used remote support tools such as TeamViewer and managed the active directory, taking care of user registration, deletion and permissions processes.Additionally, I was responsible for keeping an updated inventory record through Excel reports and maintained fluid communication with the company's service providers in English and Spanish.

During my experience in this position, I was responsible for registering the service contracting data of new users in the company's internal database, as well as managing the corresponding permissions in the active directory.In addition, I managed the replacement of defective devices through the messaging service and created the required requests and incidents through Jira and Remedy.I also generated monthly reports on incidents and requests received using Excel formulas and pivot tables.

During my FCT internship as part of Higher National Diploma in Administration and Finance, I took on various tasks where I was in charge of the registration and filing of invoices received by mail, making sure to store them digitally in the company's database.Furthermore, I drafted reports and budgets in both Spanish and English, supporting different tasks of the department. I was also in charge of communicating with clients and suppliers to follow up on unpaid or unreceived invoices, trying to maintain a cordial relationship.I was also in charge of the administration of customer and supplier data through SAP, including the creation, modification and deletion of records through formulas and pivot tables using Excel in the department's database.

During the time I worked at the company, I performed administrative and IT support tasks assisting clients in English and Spanish, offering solutions to their needs in both languages.Among these tasks were the daily cash accounting, invoicing and writing monthly reports using pivot tables and Excel functions.In addition, I provided administrative support in the creation and digitization of documents, as well as in the handling of inventory administrative tasks. I also translated documents from Spanish to English simply and accurately.I also provided computer support by performing maintenance work on equipment, both hardware and software, to ensure its proper functioning.

Business Administration & Management Degree - Grado En Administración Y Dirección De Empresas, Business Administration And Management, General

Bachelor’s degree where I am learning how to manage business projects, law regulations, accountancy, and enhancing my Excel and Power BI.

Hnd In Multiplatform Application Development (Cfgs En Desarrollo De Aplicaciones Multiplataforma)

Technical degree where I learned how to use and manage SQL databases, Web development (HTML, CSS, PHP & JavaScript), how to create Virtual.

Computer Science Degree (Unfinished) - Grado Ingeniería De Computadores (Incompleto)

Activities and Societies: I learned how to program using C language, the use of algorritms, and logical reasoning to solve problems.

Hnd In Business Administration And Finance (Cfgs En Administración Y Finanzas)

Activities and Societies: Technical degree where I acquired expertise using Excel, Word, PowerPoint and SAP. In addition, I learned.

High School Diploma - Título Bachillerato De Humanidades Y Ciencias Sociales