· Provided efficient customer support by directing individuals to the appropriate team member or creating appointments based upon the customer's needs · Utilized troubleshooting solutions to create a positive customer

· Provided support for leadership team by taking on challenges of customer service issues and projects through the Mentor Program · Provided excellent customer service by understanding the individual customer's needs and offer the best possible solutions through Apple's products and services · Established leadership through training of 80+ new hires and current employees. Emphasized on product knowledge, policy and procedure, and the Apple culture · Managed team member's breaks according to corporate guidelines

· Managed the customer experience by partnering them with the appropriate employee and/or products within the store · Managed receiving and returning of customer's repairs · Created the best possible solutions and customer care over the phone